EuropeanPete

I just threw out last week's JFK boarding pass yesterday

13901

There's a hierachy of messages to be displayed on the boarding pass. Given the space available at the bottom, there's not enough real estate to print everything that might be associated to a customer's booking, hence the prioritisation. So regulatory messages (like the SSSS status) would come first, together with messages highlighting if a customer has reduced mobility. Then if I remember correctly it's about special meals, then you have your 'status' data such as FQTV, CIVs and bags and so on. This can also be segmented by route AFAIK.

Will100

Is my number hidden somewhere on my account?

KARFA

No you can't see it on your account online anywhere.

greg5

Back in the day, I had a security clearance of "No Security Clearance".

chris1979

didn't someone say that the GGL addition on ex LHR boarding passes is added manually by someone a day or so before the flight (hence sometimes GGL and sometimes *GGL*)?

if that's the case, this might have just been someone adding CIV accidentally when going through GGL lists?

Getafix

CIV score only stored for Silver and above.

Markie

So I just checked in at JFK and got a dismal CCR/97 on my boarding pass. Staff cannot explain what it's there for but I had no sense that it was manually added by the check-in staff as there simply wasn't time in the transaction for her to have done it. I asked the ordinary lounge staff why it was there and was told it was to show that I could have CCR access. I suspect she misunderstood the question.
Anyway, have written to BA to ask what impact a low score has on service.

Tobias-UK

I think you’ll find a CIV of 97 is a rather high score!

PETER01

Very high!

Markie - I don't think there's a link between having a low CIV and the service provided, certainly not in my experiences anyhow and nowadays I'm mostly a WT+ traveller.

KARFA

As you mentioned, it is done for GGLs so they know to let you in at the CCR. It has started since they got rid of the CCR card. For LHR they often write GGL so it appears under your name on the paper boarding pass. Also they edit the notes on FLY so it says GGL in the bottom right section so the CCR agent can see you are allowed access. For JFK they add the CIV score. It is a silly workaround, but the problem is BA have never found a way to automatically reflect CCR/GGL on bps or encoded in the code which is scanned. I have never understood why they can't just add something to the mobile bp to show GGL - but that is a different issue!

As to your exact score, why do you feel concerned about it being 97? The GGL CIV range is 97-99. 97 is entirely normal for a GGL, and I suspect the vast majority are 97 - I am as well btw. If you are a high value GGL you may get to 98 or even 99, but unless you are spending Ł80k+ per year with BA you won't be at that level. 98/99 may well get the attention of SS on a regular basis, whereas as 97 less so. Other than that I can't see you get any less service than a 98 or 99'er - although I have long suspected they are watering down my champagne in the CCR as they detect my 97 score

Unless you think your spend with BA justifies a score more than 97 and you have been miscategorised, I can't see what your issue is here or why you think you have a "dismal" or "low" score.

This is getting quite close to a DYKWIA moment tbh

Markie

I don't really understand why it's done - in terms of the DYKWIA it's the complete opposite - I don't think I should have a higher score - I accept I am probably the sort of GGL BA doesn't want!
What I don't understand is why with GGL on the Boarding Pass now that GGL's get CCR, why the 97 is any form of 'shorthand'.
Surely GGL gets you in CCR?

I have two Boarding Passes issued at the same time for the trip home -
To London showing GGL/97
From London showing GGL

Someone on Facebook mentioned that he is still regularly met by the team at Heathrow on arrival and I wonder if the CIV score is being used who to offer that service to?

flyingmonkie

WT+ doesn't make it worse... I spent four years flying variously between SYD, SIN, LHR and HKG with about 90% booked in WTP+. Occasionally booked into CW. Ended up with a CIV of 96 which ended up with (very welcome but never expected) almost constant op ups to CW or F...

KARFA

And how would they know from your bp that you are a GGL if you don't have that annotation? It isn't on the bp otherwise. LHR relies on using FLY and the notes added to your flight, JFK relies on the annotation primarily.

I have covered all this already

EDIT: also don't always believe what people post in that particular group, it seems to consist of willy waving mostly!

corporate-wage-slave

Is this a parody thread?