T5 Luggage Delays
Feb 20, 2022, 8:15 pm
#46
Join Date: Mar 2009
Programs: Hilton credit card Diamond, Hyatt Globalist
Posts: 2,653
This has been discussed earlier in the thread starting at post 17.
Feb 20, 2022, 9:30 pm
#47
Join Date: Dec 2007
Posts: 3,595
Not really. Firstly the affected flight where baggage went astray is an inbound to my home destination. Separate ticket commenced following day outbound to the US... Secondly I'm here for a week before returning back to the UK. In all likelihood my skis aren't going to catch up with me before I return to the UK. The devil being in the detail my concern is BA will consider this an inbound to home destination on the GVA-LHR flught as opposed to me being stranded without my luggage and ignore the separate reservation the following day and refuse payment for rentals that I submit.
Feb 20, 2022, 9:57 pm
#48
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,095
I use SPF 50 and decant into a 100 ml bottle for this. That's enough for several weeks. I use a Boots DEET mosquito spray, which is 100ml but I've found that generally speaking local knowledge and advice works best. So some Caribbean islands have burning citrus coils - works very well there, but doesn't work that well in West Africa, where a local supplied version does work.
Beside, when you have your spouse firmly convinced hand baggage should just be a backpack/computer bag and everything else must be checked...
Feb 20, 2022, 10:13 pm
#49
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,095
Feb 21, 2022, 1:42 am
#50
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Not really. Firstly the affected flight where baggage went astray is an inbound to my home destination. Separate ticket commenced following day outbound to the US... Secondly I'm here for a week before returning back to the UK. In all likelihood my skis aren't going to catch up with me before I return to the UK. The devil being in the detail my concern is BA will consider this an inbound to home destination on the GVA-LHR flught as opposed to me being stranded without my luggage and ignore the separate reservation the following day and refuse payment for rentals that I submit.
From what I can make out BA does operate on the basis of need rather than entitlement. So if you had clear plans to use the skis and BA delayed them, then I can't see there being a problem. But it is a peril of what I presume is separate ticketing. If you had a through ticket to GVA then you would surely be covered.
Feb 21, 2022, 4:23 am
#51
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR, GFL
Posts: 495
For those trying to get through to the BA baggage help line, use 0344 493 0785 but do not select any options, just use the # key (repeatedly) and it'll circle you back to the call queue. Answers within 20 mins.
Feb 21, 2022, 4:41 am
#52
Join Date: Jun 2017
Programs: BA Gold
Posts: 231
All 3 of our bags now with the courier well inside 48h, and the emails from the courier firm suggest delivery today. A decent turnaround given the circumstances - at least stuff is moving. Might even get my washbag back in time for WAW tomorrow.
Feb 21, 2022, 5:04 am
#53
Join Date: Oct 2011
Location: London
Programs: BA Gold
Posts: 35
I’m in a BA infinity loop with my bag. Arrived in Seattle on Saturday without my bag and don’t have my baggage check ID and so can’t get added to the missing bag system.
BA changed my seat at boarding and so issued a new boarding pass, keeping the old one with the baggage tag still on it.
As I don’t have the baggage ID, I’m not able to be put in the missing bag system and so completely stuck on what to do. It looks like no one is able to discover what it was either.
Both the gold line and baggage line is unable to help me at all. Luckily I have an AirTag in my bag, so I can still see my bag is at Heathrow (just south of T5A). I’m hoping when I get back I can show to someone where my bag is on the map and someone will be willing to go searching.
I’ve now bought clothes for the week but just frustrated in being in this mess with no clue when I will ever see my bag again.
BA changed my seat at boarding and so issued a new boarding pass, keeping the old one with the baggage tag still on it.
As I don’t have the baggage ID, I’m not able to be put in the missing bag system and so completely stuck on what to do. It looks like no one is able to discover what it was either.
Both the gold line and baggage line is unable to help me at all. Luckily I have an AirTag in my bag, so I can still see my bag is at Heathrow (just south of T5A). I’m hoping when I get back I can show to someone where my bag is on the map and someone will be willing to go searching.
I’ve now bought clothes for the week but just frustrated in being in this mess with no clue when I will ever see my bag again.
Feb 21, 2022, 5:24 am
#54
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
If that's close to the T5A building, then that would be the main baggage warehouse, which at the moment probably has about 250,000 bags in it. In bad weather it's good to photo your bag tag, just in case. If you are near LHR an agent should be able to locate your baggage reference, it's on a different computer to your booking, but I think it only stays there for a few days. If the bag was found wihtout Tracer information then it can still be traced back to the original booking, but it will take longer to surface as a result.
Feb 21, 2022, 5:37 am
#55
Join Date: Nov 2017
Posts: 3,061
Always remove a bag tag from a BP immediately and keep separately! One of those tips for flying BA I’m surprised more people don’t shout about…
Of course, it would be much better if they put it on a separate slip (LH) or just handed you the unstickered one (AA), but we can’t win them all
Of course, it would be much better if they put it on a separate slip (LH) or just handed you the unstickered one (AA), but we can’t win them all
Feb 21, 2022, 5:46 am
#56
Join Date: Oct 2011
Location: London
Programs: BA Gold
Posts: 35
I will be definitely taking photos of the tag going forwards. Hopefully it won’t be too long until the long awaited bag tracking comes to the app. Having that feature on American is a real stress reducer.
Feb 21, 2022, 5:48 am
#57
Join Date: Oct 2012
Location: Kent, UK
Programs: M&S Elite+
Posts: 3,654
BA's latest statement/excuse:
https://www.bbc.co.uk/news/business-60464257
British Airways has said continuous high winds over the last few days have made it difficult to unload baggage from its planes.
The airline said stormy weather made opening the luggage hold of aircraft hard, and passengers had faced delays getting their bags after landing.
It has also struggled to land and restock its planes on time, affecting inbound and outbound plane movements.
BA apologised for "letting people down".
It added that items of machinery needed to offload bags could not be be operated in high winds.
Machinery such as scissor lifts, that are needed to load catering trucks on to aircraft, also cannot be used because of the danger they pose.
The airline said stormy weather made opening the luggage hold of aircraft hard, and passengers had faced delays getting their bags after landing.
It has also struggled to land and restock its planes on time, affecting inbound and outbound plane movements.
BA apologised for "letting people down".
It added that items of machinery needed to offload bags could not be be operated in high winds.
Machinery such as scissor lifts, that are needed to load catering trucks on to aircraft, also cannot be used because of the danger they pose.
Feb 21, 2022, 5:48 am
#58
Join Date: Mar 2004
Location: Newcastle, UK
Programs: BA Silver, IHG Gold, Hilton Gold, Hertz 5*, Avis Preferred Plus, Amex Plat
Posts: 2,080
Awoke to an email saying bag found and it’s flying up to NCL this afternoon.
Not bad, if true.
Feb 21, 2022, 5:53 am
#59
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; MB Ti; HH Diamond; IHG Plat; RR Gold
Posts: 530
Last edited by dakaix; Feb 21, 2022 at 5:54 am Reason: Add quote
Feb 21, 2022, 6:30 am
#60
Join Date: Jul 2020
Posts: 147
So Heathrow won't let you go to arrivals to collect bags that are there.
I'm going to book a one way domestic flight and then just get down to arrivals so I can collect my bags.
BA tracker is saying they still don't know where they are. Absurd.
I'm going to book a one way domestic flight and then just get down to arrivals so I can collect my bags.
BA tracker is saying they still don't know where they are. Absurd.