Advice needed—parents denied boarding LHR/proof of vaccine
Feb 14, 2022, 7:11 am
#46
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As long as you are at the desk 2/3 hours before departure, presumably under Book With Confidence you can always convert to a voucher before check in closes if paperwork is not in order? Exceptions I guess around BAH
Feb 14, 2022, 7:16 am
#47
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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NHS names are often different to passport names. The NHS tends to use the names that people actually call themselves, so I've even seen someone called Honey Armstrong, and I very much doubt that was what the priest read out at the font. That's an extreme example, but Jonty as an NHS name is quite common in the NE when the passport will say Jonathan. For travelling this is OK, since BA check-in is very much aware of this. It may cause a problem with VeriFLY since some agents that do manual checks like a precise match, others would be OK with this. Clearly if your flight was booked as Pepe R le Pew then VeriFLY and reservation would match, and no-one is going to notice the mismatch on the passport. So in short, it's fine.
Feb 14, 2022, 7:26 am
#48
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I'd redact that name, if it's correct - there are in fact three people born with that name and surname combination, with that as a middle name between 1916-2007.
(I won't give middle names, but suffice to say that all three sound like they could be a product in the health food aisle at Boots).
(I won't give middle names, but suffice to say that all three sound like they could be a product in the health food aisle at Boots).
Feb 14, 2022, 7:31 am
#49
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I'd redact that name, if it's correct - there are in fact three people born with that name and surname combination, with that as a middle name between 1916-2007.
(I won't give middle names, but suffice to say that all three sound like they could be a product in the health food aisle at Boots).
(I won't give middle names, but suffice to say that all three sound like they could be a product in the health food aisle at Boots).
Feb 14, 2022, 7:32 am
#50
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Feb 14, 2022, 7:33 am
#51
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Feb 14, 2022, 7:36 am
#52
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Feb 14, 2022, 7:38 am
#53
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Feb 14, 2022, 8:29 am
#54
Join Date: Aug 2006
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I totally agree. Far too many companies/government depts work & design systems that work on the assumption everybody must have not only a mobile phone, but a smart phone at that and high speed internet access plus access to a printer. Thats before you assume everybody is IT literate. It is total arrogance on the part of these companies/departments. I have every sympathy with people trying to wrestle with multiple systems to complete documentation. Its ill thought out & generally ill designed. to then blame the passenger is arrogance. ...
There are people in this world that still do not have cellular service, so why should they have a phone?
There are people in this world of all ages that do not have internet.
There are people that believe in privacy and do not connect every facet of their lives to the internet.
Very arrogant to believe that everyone will blindly trust "WHOEVERS" app and download it.
Feb 14, 2022, 8:57 am
#56
Join Date: Aug 2012
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No. Real ID cards are optional and are not national ID cards. Many Americans will never have one, opting for a typical DL instead. I can use my passport or Global Entry card to easily board a domestic flight after 2023, but will never present either for any other purpose nor will I be required to.
Also, RealID cards are a form of driver's license issued by states, not the Federal government. Big difference.
Also, RealID cards are a form of driver's license issued by states, not the Federal government. Big difference.
We also have a state vaccination database that your personal physician has access to and can pull your immunization records from that to include in the health record they use. The medical practice we use even managed to get the perfesser’s Covid vaccine info pulled into their records , even though his name was wrong on his original vaccine card (think Jon instead of Jonathan)
We took advantage of the opportunity to gave his CDC card reissued so his name matches his passport when we got booster shots.
Feb 14, 2022, 9:00 am
#57
Join Date: Feb 2011
Location: Pittsburgh, PA
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I do think the older population are an issue here for the travel industry. Some don’t use the internet or refuse to engage with it and try and do things the old fashioned way. I now help both my parents with anything like this. My Father in particular refuses to understand requirements and used to try and use the force of his personality to get his own way. Now of course with QR codes, portals to register with etc it’s all impossible for them to understand.
Good on BA giving them a refund but in all honesty if you want to fly you will need to focus on what is needed. Check and double check requirements as a scrappy bit of paper really won’t do it.
Good on BA giving them a refund but in all honesty if you want to fly you will need to focus on what is needed. Check and double check requirements as a scrappy bit of paper really won’t do it.
Feb 14, 2022, 9:10 am
#58
Join Date: Nov 2015
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Thanks everyone. For the future, I figured out what the issue is: CDC accepts all manner of proofs of vaccination, but requires that they have name plus one other identifier that can be matched to passport—ie date of birth or passport number. NHS vaccine cards only have name, so they fail.
BA was kind enough to give my folks the full value of their flights as a voucher, so we’ll reschedule their trip for a couple of weeks from now when the fares are roughly equivalent to what they initially paid.
I will say that the BA emails and website definitely didn’t make clear to my elderly parents that they needed to get a new verification of their vaccines.
BA was kind enough to give my folks the full value of their flights as a voucher, so we’ll reschedule their trip for a couple of weeks from now when the fares are roughly equivalent to what they initially paid.
I will say that the BA emails and website definitely didn’t make clear to my elderly parents that they needed to get a new verification of their vaccines.
These vaccine cards are a nuisance. They are pointless and not worth the card they are written on. They have caused these issues for many others who assume they are valid for travel. What was the point of them at all?
Feb 14, 2022, 9:16 am
#59
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Feb 14, 2022, 9:54 am
#60
Join Date: Jul 2016
Posts: 156
Even more of a shame because it was also possible if they arrived at least 2 hours before and were able to find/recall/or have someone else tell them their NHS numbers - then they could have configured the NHS app on the spot and provided the evidence there and then.
Painful lesson in not taking notice of the boarding/check in requirements.
Painful lesson in not taking notice of the boarding/check in requirements.
Hmm i tried helping a non techy friend of mine set up his NHS app on thurs. Got it installed set up then they wanted pic of ID and videop of him before doing the travel covid pass. On Fri the pass available but didnt show his booster jab, therefore shows jab 2 more than 270 days old so not counted as full vaxxed ( he was one of the first to get booster) Phone the 119 number. They said they could add data in but takes 5 working days { too late} Flying to Portugal today (hopefully) Sent him to get covid test . Hopefully hes in the air now. If they insist on app they should make sure its functional !!