BA104 [DXB - LHR] today, 30 Jan
Jan 30, 2022, 9:40 am
#1
Original Poster
Join Date: Nov 2014
Programs: BA Silver, Virgin Gold
Posts: 197
BA104 [DXB - LHR] today, 30 Jan
Appalling end to end service today.
the afternoon tea sandwiches were half frozen.
we then landed late but apparently LHR didn’t know we would be not as late as first anticipated so had to sit waiting for a QR plane to taxi.
bags then took 1.5 hours to arrive.
that was in club.
i was laughing as I I got the email from Doyle as I turned my phone on.
the afternoon tea sandwiches were half frozen.
we then landed late but apparently LHR didn’t know we would be not as late as first anticipated so had to sit waiting for a QR plane to taxi.
bags then took 1.5 hours to arrive.
that was in club.
i was laughing as I I got the email from Doyle as I turned my phone on.
Jan 30, 2022, 9:42 am
#2
Join Date: Aug 2008
Posts: 2,065
Appalling end to end service today.
the afternoon tea sandwiches were half frozen.
we then landed late but apparently LHR didn’t know we would be not as late as first anticipated so had to sit waiting for a QR plane to taxi.
bags then took 1.5 hours to arrive.
that was in club.
i was laughing as I I got the email from Doyle as I turned my phone on.
the afternoon tea sandwiches were half frozen.
we then landed late but apparently LHR didn’t know we would be not as late as first anticipated so had to sit waiting for a QR plane to taxi.
bags then took 1.5 hours to arrive.
that was in club.
i was laughing as I I got the email from Doyle as I turned my phone on.
Jan 30, 2022, 10:16 am
#4
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
BA104 is Dubai (DXB) to Heathrow (LHR).
Sorry to hear of the delays OP.
Wxcuse my curiosity, what was the delayed arrival caused by (other than waiting for a gate)? Was the recorded 32 minute late arrival the touchdown time or door opened time?
No excuse for frozen finger sandwiches!
Sorry to hear of the delays OP.
Wxcuse my curiosity, what was the delayed arrival caused by (other than waiting for a gate)? Was the recorded 32 minute late arrival the touchdown time or door opened time?
No excuse for frozen finger sandwiches!
Jan 30, 2022, 11:20 am
#5
Original Poster
Join Date: Nov 2014
Programs: BA Silver, Virgin Gold
Posts: 197
BA104 is Dubai (DXB) to Heathrow (LHR).
Sorry to hear of the delays OP.
Wxcuse my curiosity, what was the delayed arrival caused by (other than waiting for a gate)? Was the recorded 32 minute late arrival the touchdown time or door opened time?
No excuse for frozen finger sandwiches!
Sorry to hear of the delays OP.
Wxcuse my curiosity, what was the delayed arrival caused by (other than waiting for a gate)? Was the recorded 32 minute late arrival the touchdown time or door opened time?
No excuse for frozen finger sandwiches!
that made us land 5 mins late then the rest of time was sat waiting for the gate.
the pilot kept people updated but little apology.
the general sense of disgruntlement was audible amongst the passengers.
all in was not great
Jan 30, 2022, 11:24 am
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
That sounds like the usual Sunday insufficient staff issue which has been a feature of LHR (and indeed BA FT) for the last few months.
Jan 30, 2022, 11:42 am
#7
Join Date: Dec 2008
Location: Basingrad, UK
Programs: BA GfL, TK *G+
Posts: 803
Slow bags off the BA84 too today, (YVR) 1 1/4 hours for club bags to trickle through. Friends down the back had to wait even longer. Annoyingly, the screens said all bags delivered 30 minutes after carousel started moving, without a single bag being delivered.
maybe Mr Doyle can add this to his list of improvements.
maybe Mr Doyle can add this to his list of improvements.
Jan 30, 2022, 12:41 pm
#8
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
they said originally was due to long flight time.
that made us land 5 mins late then the rest of time was sat waiting for the gate.
the pilot kept people updated but little apology.
the general sense of disgruntlement was audible amongst the passengers.
all in was not great
that made us land 5 mins late then the rest of time was sat waiting for the gate.
the pilot kept people updated but little apology.
the general sense of disgruntlement was audible amongst the passengers.
all in was not great
Jan 30, 2022, 12:57 pm
#9
Join Date: Dec 2017
Posts: 209
they said originally was due to long flight time.
that made us land 5 mins late then the rest of time was sat waiting for the gate.
the pilot kept people updated but little apology.
the general sense of disgruntlement was audible amongst the passengers.
all in was not great
that made us land 5 mins late then the rest of time was sat waiting for the gate.
the pilot kept people updated but little apology.
the general sense of disgruntlement was audible amongst the passengers.
all in was not great
Sounds like a whinge for the sake of a whinge. Write an email to BA if you’re not happy, but I’m not sure you’ll find much sympathy on here.
Jan 30, 2022, 1:23 pm
#12
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Jan 30, 2022, 2:30 pm
#13
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Jan 30, 2022, 3:02 pm
#15
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
The service failures are unfortunately not new to anyone reading this board over the last two years, so basically poor catering and poor ground handling at LHR.