2.5 days to flight but still not ticketed or charged for my booking
Jan 27, 2022, 12:07 pm
#1
Original Poster
Join Date: Dec 2021
Posts: 4
2.5 days to flight but still not ticketed or charged for my booking
I changed my flight on Sunday (23rd January) over the phone. I have about 2.5 days before my new flight date and I still don't have an e ticket number, a confirmation email or a charge on my debit card. The only thing I have is that I can see my booking is confirmed on BA's website using my PNR. I have been calling BA since Monday daily and they keep telling me it's all good, I should wait until 24 left to fly, and if there's nothing by then only then they can manually ticket me. Should I worry about this? Anyone had similar issues?
Jan 27, 2022, 1:18 pm
#2
Join Date: Oct 2018
Programs: BA GGL, Hilton Diamond
Posts: 302
I changed my flight on Sunday (23rd January) over the phone. I have about 2.5 days before my new flight date and I still don't have an e ticket number, a confirmation email or a charge on my debit card. The only thing I have is that I can see my booking is confirmed on BA's website using my PNR. I have been calling BA since Monday daily and they keep telling me it's all good, I should wait until 24 left to fly, and if there's nothing by then only then they can manually ticket me. Should I worry about this? Anyone had similar issues?
Jan 27, 2022, 4:09 pm
#3
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 141
I changed my flight on Sunday (23rd January) over the phone. I have about 2.5 days before my new flight date and I still don't have an e ticket number, a confirmation email or a charge on my debit card. The only thing I have is that I can see my booking is confirmed on BA's website using my PNR. I have been calling BA since Monday daily and they keep telling me it's all good, I should wait until 24 left to fly, and if there's nothing by then only then they can manually ticket me. Should I worry about this? Anyone had similar issues?
kind regards
BA Refund Helper
Jan 28, 2022, 9:07 am
#4
Original Poster
Join Date: Dec 2021
Posts: 4
Thanks, but it ended up getting sorted. I got up at 6 am to call the refunds&changes line rather than the customer support line and a very helpful man there told me my payment wasn't going through because there was no card holder's name. Both of us were very surprised how this wasn't picked up because I had been calling the customer support line religiously the whole week. After he put in my name the payment went through in an hour and I now have my e ticket number.