Anyone else missing tier points / avios from flights in November?
Jan 14, 2022, 2:12 am
#1
Original Poster
Join Date: Jul 2012
Location: London
Posts: 489
Anyone else missing tier points / avios from flights in November?
Just checked my BA account and realised a flight I took on the 18th November hasn't been credited to my tier points / avios. Strangely, the flight shows up in my past bookings, just not in my statement (the flight was a normal ticketed flight).
Anyone else missing credit from around this time? I seem to remember it coincides roughly with the Avios migration downtime.
Anyone else missing credit from around this time? I seem to remember it coincides roughly with the Avios migration downtime.
Jan 14, 2022, 4:44 am
#2
Join Date: Jan 2011
Posts: 209
Yes! I flew LHR - MAD - LHR on 19 / 21 Nov. Had lots of issues with my booking so didn't expect them to post correctly. After about 3 weeks I filed a claim for missing Avois as neither flight had credited.
Oddly, both claims now show as rejected - it says to refer to our email for more details of why, obviously I have received no emails, however the return portion which I was booted off and ended up on standby but ultimately able to fly has been posted since my claim.
I asked CS about it when I had to call about something else and they said they couldn't access the details and I would need to email Customer Relations. I don't know if I can be bothered to type out the whole story.
Oddly, both claims now show as rejected - it says to refer to our email for more details of why, obviously I have received no emails, however the return portion which I was booted off and ended up on standby but ultimately able to fly has been posted since my claim.
I asked CS about it when I had to call about something else and they said they couldn't access the details and I would need to email Customer Relations. I don't know if I can be bothered to type out the whole story.
Jan 21, 2022, 4:13 am
#4
Original Poster
Join Date: Jul 2012
Location: London
Posts: 489
Jan 21, 2022, 11:57 am
#5
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
Yes, my November 24th flight from LAS to LAX with Alaska never posted. It finally did today, after I submitted a claim online, but it took multiple e-mails and follow-up messages before the missing Avios and TPs were credited.
Jan 21, 2022, 1:20 pm
#7
Join Date: Oct 2018
Posts: 46
SEA-LHR
I flew First SEA-LHR in November. I used my Alaska Mileage Plan number, but after no miles were posted I called Alaska. The miles still did not post, so I submitted a claim in writing enclosing my return boarding pass and ticket receipt. I wonder if the problem was related to the BA Executive Club being down whilst traveling?