Tested posititve at airport
Dec 28, 2021, 6:23 am
#1
Original Poster
Join Date: Feb 2010
Posts: 122
Tested posititve at airport
So we were due to fly to NY this morning had booked the express test and 2 our party of 4 test positive, so I go to talk to an agent, get sent right around the houses, finally get one agent to talk to and she literally screams at me that I should not be walking around the terminal ( i was tested negative).
I start to walk off away from her abuse with no offer of help, another agent who has just gone off duty calls me over says she is sorry about how I was spoken to points out 2 managers with silver ties. This is at the E concourse at T5 so I do a loop and go towards the managers, get intercepted again buy another BA agent who also makes apologies, makes a phone call, and get me a voucher for our trip within minutes.
All the time keeping me away from the silver tied managers, overall happy with the way BA dealt with it although there needs to be more obvious help for what must be a very common occurrence
I start to walk off away from her abuse with no offer of help, another agent who has just gone off duty calls me over says she is sorry about how I was spoken to points out 2 managers with silver ties. This is at the E concourse at T5 so I do a loop and go towards the managers, get intercepted again buy another BA agent who also makes apologies, makes a phone call, and get me a voucher for our trip within minutes.
All the time keeping me away from the silver tied managers, overall happy with the way BA dealt with it although there needs to be more obvious help for what must be a very common occurrence
Dec 28, 2021, 6:32 am
#2
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,964
So we were due to fly to NY this morning had booked the express test and 2 our party of 4 test positive, so I go to talk to an agent, get sent right around the houses, finally get one agent to talk to and she literally screams at me that I should not be walking around the terminal ( i was tested negative).
I start to walk off away from her abuse with no offer of help, another agent who has just gone off duty calls me over says she is sorry about how I was spoken to points out 2 managers with silver ties. This is at the E concourse at T5 so I do a loop and go towards the managers, get intercepted again buy another BA agent who also makes apologies, makes a phone call, and get me a voucher for our trip within minutes.
All the time keeping me away from the silver tied managers, overall happy with the way BA dealt with it although there needs to be more obvious help for what must be a very common occurrence
I start to walk off away from her abuse with no offer of help, another agent who has just gone off duty calls me over says she is sorry about how I was spoken to points out 2 managers with silver ties. This is at the E concourse at T5 so I do a loop and go towards the managers, get intercepted again buy another BA agent who also makes apologies, makes a phone call, and get me a voucher for our trip within minutes.
All the time keeping me away from the silver tied managers, overall happy with the way BA dealt with it although there needs to be more obvious help for what must be a very common occurrence
Last edited by david55; Dec 28, 2021 at 7:47 am
Dec 28, 2021, 6:41 am
#3
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
screaming and shouting doesn’t make your life easier. Wear a mask get jabbed and do your job appropriately. Will you shout and scream someone who has any other illnesses too? Or only Covid??
Dec 28, 2021, 6:46 am
#4
Join Date: Jul 2019
Location: UK
Programs: BA Silver, IHG Platinum
Posts: 943
There is absolutely no reason for an agent to be shouting at a passenger that is unable to travel for reasons outside their control. It's unprofessional and frankly insulting.
The employee should be reminded of the appropriate standards of conduct.
The employee should be reminded of the appropriate standards of conduct.
Dec 28, 2021, 6:51 am
#5
Join Date: Mar 2010
Posts: 1,756
There’s that age old saying: if you can’t stand the heat, get out of the kitchen.
The OP would be properly stressed at this stage and instead of receiving a calm and helpful member of staff, he’s met with this. I’m afraid it’s simply wrong.
The OP would be properly stressed at this stage and instead of receiving a calm and helpful member of staff, he’s met with this. I’m afraid it’s simply wrong.
Dec 28, 2021, 9:35 am
#9
Join Date: Oct 2006
Programs: Priority Club Platinum, Skywards Gold, BAEC Silver, SAA Voyager
Posts: 246
I bet you would not be calling for slack had the OP shouted and screamed at the staff member. I am with the OP, staff shouting and screaming at customers is unacceptable and no slack should be given.
Dec 28, 2021, 9:37 am
#10
Join Date: Jan 2010
Posts: 3,190
Glad you got vouchered in the end. I hope that your positive party recover quickly and fully, and that the other two haven't caught it.
As an aside, this is one reason I don't test at airports on departure. Arrival, yes, departure, no.
rb211.
As an aside, this is one reason I don't test at airports on departure. Arrival, yes, departure, no.
rb211.
Dec 28, 2021, 9:56 am
#12
Join Date: Apr 2018
Location: London
Programs: Gold at BA, Hilton and Radisson.
Posts: 592
If I were to be in a close group and one tests positive the last thing I would do is "find a BA agent to talk to". I would leave avoiding as many as people as possible and put myself in isolation.
Poor choice of actions from the OP. What exactly were after beyond a voucher which you were emailed in advance about?
Poor choice of actions from the OP. What exactly were after beyond a voucher which you were emailed in advance about?
Dec 28, 2021, 10:11 am
#13
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,380
If I were to be in a close group and one tests positive the last thing I would do is "find a BA agent to talk to". I would leave avoiding as many as people as possible and put myself in isolation.
Poor choice of actions from the OP. What exactly were after beyond a voucher which you were emailed in advance about?
Poor choice of actions from the OP. What exactly were after beyond a voucher which you were emailed in advance about?
id have thought whilst this is t a surprise to BA I’d personally would have done a LFT beforehand. Even if BA staff offloaded them from the flight and annotated the booking that would be something then allowing the traveller to battle with the call centre with no time pressure.
Dec 28, 2021, 10:11 am
#14
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,964
If I were to be in a close group and one tests positive the last thing I would do is "find a BA agent to talk to". I would leave avoiding as many as people as possible and put myself in isolation.
Poor choice of actions from the OP. What exactly were after beyond a voucher which you were emailed in advance about?
Poor choice of actions from the OP. What exactly were after beyond a voucher which you were emailed in advance about?
Dec 28, 2021, 10:19 am
#15
Join Date: Aug 2004
Location: UK
Programs: LH lifetime Sen; HH lifetime diamond; flying blue silver
Posts: 285
Testing negative on an antigen test (if this is what the express test was) does not mean that OP does not have CV-19, especially if they are living in close proximity with others who are positive. They should get a proper PCR test done.