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Old Dec 17, 2021, 9:36 am
  #1  
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Join Date: May 2016
Location: UK
Posts: 456
You First Working Hours
I've been on hold trying to contact you first for 30 minutes and don't have time to hang on much longer. Does anyone know what their core hours are?
Definitas is offline  
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Old Dec 17, 2021, 9:40 am
  #2  
 
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
24/7, I believe.
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Old Dec 17, 2021, 9:50 am
  #3  
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Join Date: May 2016
Location: UK
Posts: 456
Originally Posted by groenroos
24/7, I believe.
I'm pretty sure it is not 24/7. I seem to remember a post some time back saying hours are even more restricted than normal. Now past 45 minutes which doesn't say much about BA's "premium" service
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Old Dec 17, 2021, 10:05 am
  #4  
 
Join Date: May 2016
Location: London WC1
Programs: BAEC Gold
Posts: 437
They took approximately four days 22 hours and 3 minutes to reply to my email...
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Old Dec 17, 2021, 10:11 am
  #5  
 
Join Date: Feb 2019
Posts: 76
Don’t call after 20:00. You get the call centre in India and I’m my experience are pretty bad. I was talked over and given false information. Try between 08:00-20:00 to get UK call centres
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Old Dec 17, 2021, 10:19 am
  #6  
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Join Date: May 2016
Location: UK
Posts: 456
Finally got Through!
Originally Posted by Definitas
I'm pretty sure it is not 24/7. I seem to remember a post some time back saying hours are even more restricted than normal. Now past 45 minutes which doesn't say much about BA's "premium" service
Finally got through! Total time on hold and sorting out query 75 minutes. Not as bad as some but not great.
The _Banking_Scot likes this.
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