Unrecognised CW layout [77L with seats missing]
Dec 14, 2021, 5:38 am
#46
Join Date: Oct 2019
Programs: BAEC Silver, Volare Executive / Skyteam Elite+
Posts: 672
SA not having a good time of it, but selfishly I'd rather a cancellation than being pushed on to an old-style CW (the can's been kicked along for almost 2yrs since booking if it's delayed again). Surprised they're doing anything this far out though.
Dec 14, 2021, 7:01 am
#47
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
I've also had an issue with a booking to Vancouver at the end of May 2022. Outbound seems to now show as being operated by a 777 (inbound changed to A380), but seat map showing on MMB is weird. Rows 2,5,6 & 7 showing. I was originally in 1K (row 1 no longer showing), but ended up in 2F. Not sure if it's worth calling in to get moved back to 1K, or if MMB will fix itself soon. Expert Flyer shows a normal seatmap.
Dec 14, 2021, 7:06 am
#48
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
There have been a few other posts about this in recent weeks. The short version being that MMB doesn't always work after an aircraft equipment change, but Contact Centres can allocated seating. Also the seating is visible on ExpertFlyer and other sites such as Royal Jordanian.
Dec 15, 2021, 3:47 am
#49
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
I know that you can view bookings via other airlines' Manage My Booking options, but do any other websites allow you to change a seat assignment for a BA flight?
I can't do this on BA.com, since it doesn't show the rows. The current call centre wait times are just ridiculous and I'd rather not block the phone lines for people who have more urgent matters. BA Twitter team seems to not respond either.
I can't do this on BA.com, since it doesn't show the rows. The current call centre wait times are just ridiculous and I'd rather not block the phone lines for people who have more urgent matters. BA Twitter team seems to not respond either.
Dec 26, 2021, 2:21 pm
#50
Join Date: Jul 2018
Posts: 42
777 club suite seat map
Hello folks. Got a flight booked on a 777 and the seat map appears to be club suite - 4 across and all forward facing. The row numbers appear a bit strange - there's a row 2, 3, 5, 6, 7, then the next cabin is 10-14.
Anyone thoughts on whats happened to rows 1 and 4?
Anyone thoughts on whats happened to rows 1 and 4?
Dec 26, 2021, 3:27 pm
#54
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
I think there were some past reports of people who have seen missing rows on seat maps after there was an equipment change from their original booking. Aerolopa has the best collection of seating plans, and other seats are selectable by contact centre staff if MMB doesn't get you access to available seats.
Dec 26, 2021, 3:29 pm
#55
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Very odd. It would be interesting to check what ExpertFlyer says about that flight. Do you have access to the seat map in ExpertFlyer? If not if you want to provide the flight details I'll check it for you and post the results here.
Dec 26, 2021, 3:31 pm
#56
Join Date: Jul 2018
Posts: 42
I think there were some past reports of people who have seen missing rows on seat maps after there was an equipment change from their original booking. Aerolopa has the best collection of seating plans, and other seats are selectable by contact centre staff if MMB doesn't get you access to available seats.
Dec 26, 2021, 3:32 pm
#57
Join Date: Jul 2018
Posts: 42
Dec 26, 2021, 9:08 pm
#58
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Expert Flyer shows the correct seat map, but MMB has indeed been broken like this for several months on routes which were switched to 3 class 777 w/ CW suites such as PHX or DEN.
Dec 30, 2021, 6:27 am
#59
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
I’ve just checked in for my LAS flight tomorrow. Rows 1 and 3 were missing. I was in row 5 so moved to row 2 using MMB - but somehow ended up in row 4. Now MMB shows no rows at all so I can’t change. I’ll see if I can be moved to row 2 tomorrow, or perhaps MMB will magically fix itself once check in officially opens for the LAS flight at 1610.