Will BA rebook to A3?
Jun 30, 2021, 11:57 am
#1
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Will BA rebook to A3?
We are booked to travel to Greece in less than one week, and a schedule change was made today which pushes our flight departure by 2h, meaning we miss the LHR connection to Greece. There's only one flight a day. The ticket is booked in Club Europe, with Avios. Any chance they will rebook me in C with A3 which is avail? A bit stressed as options are really limited and rev prices are super expensive this close out, since this is a oneway trip
Jun 30, 2021, 12:00 pm
#3
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Jun 30, 2021, 3:29 pm
#7
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Jun 30, 2021, 3:34 pm
#8
Join Date: Aug 2014
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There is a policy for cancelled flights due to covid that allows rebooks on LH, there is no policy that allows rebooks on A3 so no surprise really.
Last edited by Anonba; Jul 1, 2021 at 4:52 am
Jun 30, 2021, 3:49 pm
#9
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Jun 30, 2021, 3:51 pm
#10
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For anyone wondering why LH/not A3, etc. BA publish Customer Guidelines by route/situation, and they may/may not have agreements to involuntary reroute in advance on a given airline.
A list of BA's current COVID guidelines/policies are available here: https://www.britishairways.com/en-us...covid-policies and under Customer Guidelines by country is a long list of various situations.
On the day disruption at an airport is handled differently. In advance/over the phone, call centre agent options are limited to whatever BA has published.
A list of BA's current COVID guidelines/policies are available here: https://www.britishairways.com/en-us...covid-policies and under Customer Guidelines by country is a long list of various situations.
On the day disruption at an airport is handled differently. In advance/over the phone, call centre agent options are limited to whatever BA has published.
Jun 30, 2021, 3:56 pm
#11
Join Date: Aug 2011
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Jun 30, 2021, 4:03 pm
#12
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Jun 30, 2021, 5:39 pm
#13
Join Date: Nov 2015
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I actually took BA to court over this (MCOL) and they settled. My flight was cancelled and they were not able to rebook me on another carrier. The only way was to rebook me on IB which would make a very short flight a 7 hour trip. After they refused to rebook me on the only other option available, I rebooked myself and claimed the price difference. They have now offered to settle and pay the claim in full.
Jun 30, 2021, 11:40 pm
#14
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Well, this is partially correct. There seems to be a policy for tickets issued prior to Jun 22. My ticket was issued on Jun 28. I talked to the agent who first insisted that he could only rebook on OW; then I pushed and said those options don't exist; he then went to read about the policy and found the LH rebooking policy but then insisted that although he was allowed to rebook on LH, there were no seats available. At this point, I insisted that BA need to rebook me on any airline, and ultimately after lots of back and forth he agreed. I tried to get him to book on A3 and he said his system said that the airline does not even exist. Strange, but I was happy with LH as well. He kept saying no seats exist. The second I said that I have access to GDS (maybe a bit of a lie from my side, I used Expertflyer), and could see 2 C-class tickets with LH and handed him the exact flight numbers and departure and arrival airports, he was able to finally get the tickets issued/booked. This whole ordeal probably had us try 10 different things, and a "normal customer" would have given up after 5 min.
Last edited by brokenwindow; Jul 1, 2021 at 12:00 am
Jul 1, 2021, 12:31 am
#15
Join Date: Aug 2019
Location: BER
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Posts: 988
Well, this is partially correct. There seems to be a policy for tickets issued prior to Jun 22. My ticket was issued on Jun 28. I talked to the agent who first insisted that he could only rebook on OW; then I pushed and said those options don't exist; he then went to read about the policy and found the LH rebooking policy but then insisted that although he was allowed to rebook on LH, there were no seats available. At this point, I insisted that BA need to rebook me on any airline, and ultimately after lots of back and forth he agreed. I tried to get him to book on A3 and he said his system said that the airline does not even exist. Strange, but I was happy with LH as well. He kept saying no seats exist. The second I said that I have access to GDS (maybe a bit of a lie from my side, I used Expertflyer), and could see 2 C-class tickets with LH and handed him the exact flight numbers and departure and arrival airports, he was able to finally get the tickets issued/booked. This whole ordeal probably had us try 10 different things, and a "normal customer" would have given up after 5 min.
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