BA 286 [SFO-LHR] cancelled for tonight June 9, 21. Engine damage on tarmac
Jun 9, 2021, 9:29 pm
#1
Original Poster
Join Date: May 2021
Location: Santa Cruz, CA
Programs: AA, BA, VS
Posts: 30
BA 286 [SFO-LHR] cancelled for tonight June 9, 21. Engine damage on tarmac
Apparently the jetty hit the left engine so there is a hole in the cowl.
The gate agents told everyone to go to the check in counter for rebooking. The rebooking agents are doing nothing. No accomodations, no rebooking. On the BA App flight shows Departed. Agent says rebook from Manage My flight. People are visibly upset
Poor show from BA so far.
The gate agents told everyone to go to the check in counter for rebooking. The rebooking agents are doing nothing. No accomodations, no rebooking. On the BA App flight shows Departed. Agent says rebook from Manage My flight. People are visibly upset
Poor show from BA so far.
Jun 9, 2021, 10:15 pm
#3
Original Poster
Join Date: May 2021
Location: Santa Cruz, CA
Programs: AA, BA, VS
Posts: 30
Same flight tomorrow but will UK govt allow?
Given that the Covid tests taken on Monday morning will be out of the 3 day window, including mine.
Fortunately I took a 2nd test on Tue just to be safe. That might come in handy.
Fortunately I took a 2nd test on Tue just to be safe. That might come in handy.
Jun 9, 2021, 10:50 pm
#5
Original Poster
Join Date: May 2021
Location: Santa Cruz, CA
Programs: AA, BA, VS
Posts: 30
I have had good luck myself with the UK executive club customer service. Will call them in a few hours. Would be great if I can push the return out a few days to make up for the lost time.
Jun 10, 2021, 1:45 am
#6
Original Poster
Join Date: May 2021
Location: Santa Cruz, CA
Programs: AA, BA, VS
Posts: 30
BA sent an email stating that I'm rebooked on BA 286 for 6/10 but MMB does not show that. Talking to EC in UK and they don't see it either. In fact they say that flight is not even in the system. So my onward flight to ATH can't be changed from 6/11 to 6/12.
I think there will be some very frustrated customers at SFO tomorrow.
My son who was in 10A got a good picture of the engine damage. I was in 10k.
Waiting to find out if BA will pay for the new Covid tests that are required.
BA did put the passangers in hotel for tonight with the promise that they can all fly tomorrow.
I think there will be some very frustrated customers at SFO tomorrow.
My son who was in 10A got a good picture of the engine damage. I was in 10k.
Waiting to find out if BA will pay for the new Covid tests that are required.
BA did put the passangers in hotel for tonight with the promise that they can all fly tomorrow.
Jun 10, 2021, 1:50 am
#7
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,377
BA sent an email stating that I'm rebooked on BA 286 for 6/10 but MMB does not show that. Talking to EC in UK and they don't see it in the system either. In fact they say that flight is not even in the system. So my onward flight to ATH can't be changed from 6/11 to 6/12.
Jun 10, 2021, 1:54 am
#8
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,377
Oh and just in case you are wondering, no it won't be the same plane! ZBKA was already planned to go out to SFO today on a cargo only run, so that will operate your now delayed flight.
Jun 10, 2021, 4:27 am
#9
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,606
On e You get to ATH don’t forget to claim your EU261 compensation and any excess duty of care costs for accommodation/food/drink. I’d have thought that new PCR tests if needed was a consequential loss so not part of duty of care or EU261 though BA May make a good will payment. If not it’s a case for the travel insurance.
Jun 10, 2021, 8:50 am
#10
Original Poster
Join Date: May 2021
Location: Santa Cruz, CA
Programs: AA, BA, VS
Posts: 30
Will EU 261 apply given that this problem was beyond BA? I was not sure. I am sure BA would claim extraordinary circumstances.
Unfortunately I called the EC last night and rebooked for 6/13 because the agent told me that I am not confirmed on the delayed flight. I should have talked to the ground staff. I told him the ground staff told everyone to call BA. He said he can't help on that.
That change is now in my booking but he we also agreed to change the return flights from 6/22 and 6/23 to 6/26 and 6/27. ATH-LHR, LHR-SFO. That later part is not showing up.
Looks like I have to make another call because we don't want to go to Greece for 1 week.
Unfortunately I called the EC last night and rebooked for 6/13 because the agent told me that I am not confirmed on the delayed flight. I should have talked to the ground staff. I told him the ground staff told everyone to call BA. He said he can't help on that.
That change is now in my booking but he we also agreed to change the return flights from 6/22 and 6/23 to 6/26 and 6/27. ATH-LHR, LHR-SFO. That later part is not showing up.
Looks like I have to make another call because we don't want to go to Greece for 1 week.
Jun 10, 2021, 9:01 am
#12
Join Date: May 2014
Posts: 7,513
This is a technical delay caused by damage on the ramp; unfortunately being distracted and leaving a jetty parked outside its very-clearly-marked parking position is not an excuse. I think OP won't have too much trouble claiming against BA but they might play hardball on it. An acquaintance who was involved in a similar issue (when another careless jetty operator left the jetty outside its rest area and thus made a hole in a A380 cowling in MIA) had to go to a small claims court where BA was forced to pay.
Jun 10, 2021, 9:59 am
#13
Join Date: Jul 2011
Location: York, UK
Programs: BAEC GGL, Hilton Diamond, Marriott GOLD, Accor Club Gold
Posts: 727
Jun 10, 2021, 10:05 am
#14
Join Date: Jun 2012
Posts: 163
Makes a mockery of the whole thing but hey ho.
And no consequential loss. There was a guy connecting through Gatwick onto EasyJet to go on a 2-week cruise in Spain and they just said “tough luck, speak to EasyJet”. I guess that’s what travel insurance is for.
Jun 10, 2021, 10:07 am
#15
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 12,487
Will EU 261 apply given that this problem was beyond BA? I was not sure. I am sure BA would claim extraordinary circumstances.
Unfortunately I called the EC last night and rebooked for 6/13 because the agent told me that I am not confirmed on the delayed flight. I should have talked to the ground staff. I told him the ground staff told everyone to call BA. He said he can't help on that.
That change is now in my booking but he we also agreed to change the return flights from 6/22 and 6/23 to 6/26 and 6/27. ATH-LHR, LHR-SFO. That later part is not showing up.
Unfortunately I called the EC last night and rebooked for 6/13 because the agent told me that I am not confirmed on the delayed flight. I should have talked to the ground staff. I told him the ground staff told everyone to call BA. He said he can't help on that.
That change is now in my booking but he we also agreed to change the return flights from 6/22 and 6/23 to 6/26 and 6/27. ATH-LHR, LHR-SFO. That later part is not showing up.