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5 May 21 : ba.com & app outage for 'planned improvements'

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5 May 21 : ba.com & app outage for 'planned improvements'

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Old May 4, 2021, 4:18 pm
  #1  
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Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,440
5 May 21 : ba.com & app outage for 'planned improvements'
ba.com is down overnight for ‘improvements’. It is due to be back up for 5am BST.

Just a heads up for anyone planning to use it.
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Old May 4, 2021, 4:31 pm
  #2  
 
Join Date: Jul 2014
Posts: 491
I wonder what said improvements are...
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Old May 4, 2021, 4:40 pm
  #3  
 
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,561
And I thought it was just the mad rush to book flights to all those locations that have apparently been declared 'safe'
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Old May 4, 2021, 6:05 pm
  #4  
 
Join Date: Mar 2010
Programs: BAEC Gold
Posts: 163
Champion, just got up at 01.00 BST to book Avios return leg and even the US call centre cant help as they are unable to access the system either. It had better be good.
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Old May 4, 2021, 11:06 pm
  #5  
 
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
It seems something went wrong. I tried to log in after 5am BST, the message said "will be back by 5 BST"
Tried again after 6, now it says "will be back by 6 BST" --well it is after 6BTS and clearly not back😲

then they do not mention which year😁
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Old May 4, 2021, 11:14 pm
  #6  
 
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
Originally Posted by OGG flyer
It seems something went wrong. I tried to log in after 5am BST, the message said "will be back by 5 BST"
Tried again after 6, now it says "will be back by 6 BST" --well it is after 6BTS and clearly not back😲

then they do not mention which year😁
do we get EU261 compensation for this?
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Old May 4, 2021, 11:24 pm
  #7  
 
Join Date: Mar 2010
Programs: BAEC Gold
Posts: 163
Now says by 7.00 BST.............
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Old May 5, 2021, 12:11 am
  #8  
 
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
Originally Posted by antipest
Now says by 7.00 BST.............
08:00 BST
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Old May 5, 2021, 12:31 am
  #9  
 
Join Date: Feb 2020
Programs: BAEC Gold
Posts: 90
Now says 8.00BST but I have just called the goldcard line and added my return from Orlando for next Easter on a 2-4-1 FTV booking. Missed this post yesterday and so called the US number at 01.00 BST and was told they couldn't access bookings either. Still, nabbed the 2 CW seats this morning so happy days.
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Old May 5, 2021, 12:45 am
  #10  
 
Join Date: Feb 2012
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Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,561
It came up again for a couple of minutes, now down again with no ETA.
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Old May 5, 2021, 1:05 am
  #11  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
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Unbelievable that an online retailer can be offline for > 7 hours.

But, did we expect anything less? At least BA are consistent in this area
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Old May 5, 2021, 1:15 am
  #12  
 
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,561
Originally Posted by DYKWIA
Unbelievable that an online retailer can be offline for > 7 hours.

But, did we expect anything less? At least BA are consistent in this area
Trouble 't data centre...
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Old May 5, 2021, 1:19 am
  #13  
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Join Date: May 2014
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I wonder what these "planned improvements" will be !?
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Old May 5, 2021, 1:22 am
  #14  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
Originally Posted by mikeyfly
I wonder what these "planned improvements" will be !?
Dunno, but there's a good chance whatever they were doing didn't work, and now they're rolling it all back - hence, the lack of a resumption time.
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Old May 5, 2021, 1:29 am
  #15  
 
Join Date: Mar 2010
Programs: BAEC Gold
Posts: 163
Originally Posted by docdee
Now says 8.00BST but I have just called the goldcard line and added my return from Orlando for next Easter on a 2-4-1 FTV booking. Missed this post yesterday and so called the US number at 01.00 BST and was told they couldn't access bookings either. Still, nabbed the 2 CW seats this morning so happy days.
Thanks for the 'heads up' just called and got my BKK-LHR added to my outbound, like yourself something the US could not do at 01.00.
I hope this new website upgrade is worth it!
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