BA canceled my flight and charged $55 to refund
May 2, 2021, 4:08 pm
#1
Original Poster
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 947
BA canceled my flight and charged $55 to refund
Avios booking, BA canceled the flight and offered a rebooking on a different day. Declined and requested a refund. Fast forward six weeks and a couple of calls, the refund finally showed up with $55 deducted, presumably a cancellation fee. For a flight they canceled. Quite annoying. The Avios desk seems perplexed and unable to help.
May 2, 2021, 4:31 pm
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Yes if this refund of the booking is the results of a cancelled flight you should get everything refunded and not have $55 deducted from the taxes/fees/charges.
Was the phone agent able to offer a solution rather than just being perplexed?
Was the phone agent able to offer a solution rather than just being perplexed?
May 3, 2021, 12:33 am
#4
Original Poster
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 947
I do find that BA messes up administrative items more often than the other majors I use, and is the most painful to get a resolution out of.
No, definitely declined the new offer immediately and called.
May 3, 2021, 12:53 am
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,811
I don't think we've had a case like this recently, but the Customer Relations aspect sounds correct: ticketing cannot just hand out money, and if the ticket is fully processed they wouldn't be able to take the matter further. Hopefully they made a note on your record at least. So I think this may have got mis-processed in the millions of other refunds made, and I would hope a brief note to CR will rectify this.
May 3, 2021, 1:18 am
#6
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 141
Hello, if the flight was cancelled by BA then you should not have been charged any canx fee. Rather than going via CR please message me your PNR and i will sort it for you.
BA refund helper.
BA refund helper.
May 3, 2021, 1:44 am
#8
Original Poster
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 947
I don't think we've had a case like this recently, but the Customer Relations aspect sounds correct: ticketing cannot just hand out money, and if the ticket is fully processed they wouldn't be able to take the matter further. Hopefully they made a note on your record at least. So I think this may have got mis-processed in the millions of other refunds made, and I would hope a brief note to CR will rectify this.
May 3, 2021, 10:29 am
#9
Join Date: Jan 2010
Posts: 3,190
Avios booking, BA canceled the flight and offered a rebooking on a different day. Declined and requested a refund. Fast forward six weeks and a couple of calls, the refund finally showed up with $55 deducted, presumably a cancellation fee. For a flight they canceled. Quite annoying. The Avios desk seems perplexed and unable to help.
rb211.