LHR - MLE (BA - Cancellation / Qatar rebook?)
Jan 19, 2021, 4:12 am
#1
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Join Date: May 2016
Posts: 1,167
LHR - MLE (BA - Cancellation / Qatar re-route?)
Hi there, Interested to here if there are any success stories of having your cash booking(club) rerouted on Qatar.
I was presented the option QATAR option via MMB but it doesnt work on the final confirmation screen, and the agent i spoke to attempted to rebook my INBOUND on QATAR but got a "system says no" error, he reported the policy doesn't allow him to rebook me on QATAR, i can fly a day or two later with BA, but id prefer to keep my original dates due to hotel bookings etc.
I was presented the option QATAR option via MMB but it doesnt work on the final confirmation screen, and the agent i spoke to attempted to rebook my INBOUND on QATAR but got a "system says no" error, he reported the policy doesn't allow him to rebook me on QATAR, i can fly a day or two later with BA, but id prefer to keep my original dates due to hotel bookings etc.
Last edited by babyg_wc; Jan 19, 2021 at 4:24 am
Jan 19, 2021, 4:36 am
#2
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Unfortunately the agent was correct. MLE isn’t on the list of destinations for the rebook on to QR policy. Tbh I am not sure what is supposed to be offered other than rebooking on BA.
Jan 19, 2021, 4:48 am
#3
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The problem is the Maldives isn't the cheapest place to stay, so BA would be looking at circa £1500 per night (just one night), note i wouldnt want to fly back to the main island and "wait" there for a BA flight just because the accommodation is cheaper.. Ill leave it a few weeks and see what changes,
Still interested to hear if anybody managed to get rerouted on QATAR (sometimes people get exceptions).
Jan 19, 2021, 5:12 am
#4
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Hi - good thread here for cancellation / amendment options and advice
BA Covid-19 Flight cancellations, rebooking, and refunds | Help and advice thread - FlyerTalk Forums
BA Covid-19 Flight cancellations, rebooking, and refunds | Help and advice thread - FlyerTalk Forums
Jan 19, 2021, 5:54 am
#5
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Hi - good thread here for cancellation / amendment options and advice
BA Covid-19 Flight cancellations, rebooking, and refunds | Help and advice thread - FlyerTalk Forums
BA Covid-19 Flight cancellations, rebooking, and refunds | Help and advice thread - FlyerTalk Forums
Jan 19, 2021, 7:01 am
#6
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Thanks KARFA - my booking isn't for a while, but i assume if BA wont re-route on the same day as the original flight then they are on the hook for accommodation?
The problem is the Maldives isn't the cheapest place to stay, so BA would be looking at circa £1500 per night (just one night), note i wouldnt want to fly back to the main island and "wait" there for a BA flight just because the accommodation is cheaper.. Ill leave it a few weeks and see what changes,
Still interested to hear if anybody managed to get rerouted on QATAR (sometimes people get exceptions).
The problem is the Maldives isn't the cheapest place to stay, so BA would be looking at circa £1500 per night (just one night), note i wouldnt want to fly back to the main island and "wait" there for a BA flight just because the accommodation is cheaper.. Ill leave it a few weeks and see what changes,
Still interested to hear if anybody managed to get rerouted on QATAR (sometimes people get exceptions).
The covid situation in Maldives is worsening very rapidly. From a seven-day daily average of 17 cases on 21 Dec, it is now 60 and rising rapidly. 60 cases does not look large but with a half million population (plus some tourists), that's getting significant and rising fast. More flights could be cancelled . Better to wait and possibly ask refund for your current booking or see what is actually flying.
Jan 19, 2021, 7:13 am
#7
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As a practical matter, planning more than 30 days out is largely an investment in frustration. Even that may be far too long, but one has to start somewhere.
Rapidly changing conditions at origin, transit & destination are more than likely to cause significant cancellations, timings and even the ability to travel at all or via various transit points. Right now, if the situation deteriorates, you have the right to cancel for a full refund without penalties of any kind and thus to spend your money on something you can have. If you reroute and you no longer want to travel, but the flight goes, the best you get -- depending on the carrier on which you are booked -- is a reroute / credit which you may not want.
Rapidly changing conditions at origin, transit & destination are more than likely to cause significant cancellations, timings and even the ability to travel at all or via various transit points. Right now, if the situation deteriorates, you have the right to cancel for a full refund without penalties of any kind and thus to spend your money on something you can have. If you reroute and you no longer want to travel, but the flight goes, the best you get -- depending on the carrier on which you are booked -- is a reroute / credit which you may not want.
Jan 19, 2021, 7:17 am
#8
Join Date: Sep 2012
Posts: 2,575
Note that BA only has a "duty of care" towards you and their cap is £200 a night for accom. If you really couldn't stay within that I'd take copius screenshots that there were no alternatives. There isn't a chance that BA will reimburse you £1500 a night.
The simple approach is to change your dates to suit the BA flights but I agree with others , no point trying to touch this yet
The simple approach is to change your dates to suit the BA flights but I agree with others , no point trying to touch this yet
Jan 19, 2021, 7:33 am
#9
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Join Date: May 2016
Posts: 1,167
I dont disagree with any of the comments, I was hoping to fly back the same day as i booked (for various reasons,) but i certainly wont be fighting with BA over a days delay or have unrealistic expectations of what they will pay for...I was of course just hoping for a more optimized solution. Thanks for the comments. I shall hold onto my cancelled tickets until i have more info closer to the time.
Last edited by Prospero; Jan 19, 2021 at 11:52 am Reason: Repair quotation frame
Jan 19, 2021, 10:15 am
#10
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BA's Duty of Care obligations have been discussed at length on various threads, particularly of late in regard to MLE. Someone with better recall may be able to summarise, or share their experience.
All I'd note here is that the £200 cap is an arbitrary limited set by BA and doesn't discharge their obligations. It can, and has, been exceeded. You'll need to wrangle with Customer Services for anything in excess.
All I'd note here is that the £200 cap is an arbitrary limited set by BA and doesn't discharge their obligations. It can, and has, been exceeded. You'll need to wrangle with Customer Services for anything in excess.
Jan 19, 2021, 10:24 am
#12
Join Date: Jul 2010
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The Maldives has suffered with tourism of late, when we were there in December (a substitute for an earlier Seychelles holiday that you managed to make if I recall) occupancy was around 30%. I’m sure the resort could accommodate a date change if necessary. If you did need to extend by a day or two, there may well be a cheaper room available than the super room you are paying for, I doubt BA would pay any more than the standard room on the resort.
Jan 19, 2021, 10:58 am
#13
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The Maldives has suffered with tourism of late, when we were there in December (a substitute for an earlier Seychelles holiday that you managed to make if I recall) occupancy was around 30%. I’m sure the resort could accommodate a date change if necessary. If you did need to extend by a day or two, there may well be a cheaper room available than the super room you are paying for, I doubt BA would pay any more than the standard room on the resort.
Note I'm in a "normal" room (Conrad Maldives), the super room is £20,000 per night :-)
Jan 19, 2021, 11:03 am
#14
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Perhaps there will be another window (like there was in october) to jet out... lets see, lots of good views/perspectives given.
Jan 19, 2021, 11:49 am
#15
Join Date: Jan 2021
Posts: 3
We have successfully rebooked our cancelled BA flight to Qatar. The Mr rang the hotline and they were able to change our flights. I think it depends who you speak to. The agent we got had to ask their manager if it can be done. Also, it depends on the availability of flights around your travel date.