Timescale for refund via Companion voucher cancellation
Oct 14, 2020, 10:31 am
#1
Original Poster
Join Date: Sep 2010
Posts: 517
Timescale for refund via Companion voucher cancellation
I wonder if anyone has experience on the likely timings to get funds back on to an Amex from a companion voucher cancellation that I made?
Points and voucher returned almost immediately but funds not 48 hours on. Not impatient but just good to know 👍
Points and voucher returned almost immediately but funds not 48 hours on. Not impatient but just good to know 👍
Oct 14, 2020, 10:58 am
#2
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,807
I cancelled a 2-4-1 booking on the 7th, Avios and voucher were immediate (indeed the agent on the phone made sure of it whilst she was on the line), she said the cash would be within 30 days and if it wasn't by then to call again to follow it up.
Oct 14, 2020, 11:18 am
#4
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
Lengthy thread here: How long for refunds to be processed
In short, a 'simple' booking that the agent could refund there and then should take a couple of days for Amex, a little longer for Visa/MC. If it needed to go for manual processing, then current timescale appears to be a number of weeks - our most recent manual refund was 42 days, after a quoted expected time of 21 days.
In short, a 'simple' booking that the agent could refund there and then should take a couple of days for Amex, a little longer for Visa/MC. If it needed to go for manual processing, then current timescale appears to be a number of weeks - our most recent manual refund was 42 days, after a quoted expected time of 21 days.
Oct 14, 2020, 11:32 am
#5
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
I’ve had reward flights refunded within 72 hours since the start of March. However, any more complicated, amended bookings have been manual and a lot longer. If yours was straight forward I’d expect funds tomorrow. Good thread here How long for refunds to be processed