Chris9642

Agreed and that’s my hope as well but with DO&Co downsizing dramatically from this week it’s unlikely to be a quick turnaround if any.

13901

BA's not the only customer for Do&Co at Heathrow and I don't think all flights, pre-covid, were Do&Co catered already.

Also, let us not forget that BA is currently flying a third of its normal programme. A scale-back of all operations connected to the flying programme would've happened at Do&Co (and Asig for fuelling for instance) regardless of what would've happened. So 'stinginess' is a bit unfair.

Anyway, back on topic: Lucky over at OMAAT has reviewed Swiss on long haul: https://onemileatatime.com/swiss-a34...-class-review/

CatchThePigeon

All of which is very sensible and at almost zero additional cost. And I think this is why customers are getting increasingly frustrated at BA's offering.

I'm sure they are working on it and expect improvements before the end of September.

Andriyko

I really don't understand the point of posting a review of LX flights in the BAEC forum. Is the purpose to 'educate' BA passengers and to 'save' them from flying with BA? I just don't get why turn something positive (a good experience on LX) into something negative (the 'if-LX-can-do-it-why-can't-BA' question asked for the 100th time). No one can answer that question here (disregarding the knee jerk childish answers). BA certainly won't explain its decisions here.
Why not post a nice review over the LH group forum? Can't BA passengers venture out to other airlines' fora to check out the competition? It is not that difficult, is it? And it's quite interesting out there as well. I honestly don't understand what reviews of other airlines are doing here. Everything about other airlines out there is just a click away in other fora...

mikeyfly

I totally disagree - having had a thoroughly miserable coronation chicken sandwich "menu" on my flight from Portugal last week, I knew to expect this thanks to this forum. It is interesting to see what alternative airlines are offering in these times, and I wouldn't go trawling through other forums to find this out when this forum is so lively on the discussion of F&B. Granted perhaps it's own thread was not required and could have been discussed in the Covid Catering thread, however we do not need censorship thanks very much

Andriyko

I don't understand what you're disagreeing with? Of course people posting about their experiences on BA flights will help others as they will know what to expect. This is the BAEC forum, and of course BA experiences belong here. I mean, you did not have to go over to the LX forum to find out that BA serves sandwiches on its flight, right?

And I disagree with the idea that it is so difficult to go through other fora to find out what other airlines are offering. It's like one does not want to bother. What's the purpose of other fora then? Let's post everything here... (which people already do).

LCY8737

I booked a flight with LX. They cancelled the flight. I requested a refund, they refused. I disputed the charge with Amex, they refused arguing I had no right to enter the destination country and it was my fault I could not travel, and not their fault for cancelling the flight - offering refund according to fare rules. I sued them in the small claims court at which point they rolled over and refunded within a few days.

Lesson learnt: They are an evil company and all future refund requests will take the form of a "letter before action".

shaun4403

This looks so much better than what BA are offering, and just shows out can be done in the current climate but BA choice not too.

Bohinjska Bistrica

To be fair, in posing the question regarding the superior catering available elsewhere, we have now found a reason to fly BA and their presently inferior offering: if your flight is cancelled, you can get a refund without having to sue them.

For all its faults and indeed removing the online option, BA has been pretty good at refunding passengers compared with other airlines.
​​​​​​
​​​​​

FlightDetective

Interesting, when was that?

I booked a return on my flights mentioned in the original post. They cancelled it while I was in Nice. The e-mail said to click to accept new flights otherwise the whole booking would be cancelled, so I did. This meant I was on Lufthansa flights for the return. I called and said I didn't want to fly Lufthansa, they tried the "but you accepted the new flights" line. I advised them of how bad the e-mail was and then they checked with a supervisor and said I'd be refunded. An e-mail came a few days later confirming the refund (more than double the amount quoted on the phone) and it was back on my card the next day. Less than a week total.

So true, BA have had the cash back to me on multiple bookings they've cancelled within a week and that is very much appreciated. To the point that I don't hesitate attempting more bookings.

​​​​​​​

shaun4403

This is true great at refunding, however you would expect them to do so given there strong performances over the last few years. They have money in the bank and assets. Catering could be fixed very easily with some small fixes, hot food not cold and offering better catering in the lounges. To be honest serving a white roll with bacon on it (to which pret do better) could be fixed easily (better roll option, cooked Bacon and hash browns ,simple menu onboard and in the lounge)and I have message BA regarding this.

shaun4403

Thanks but no thanks

JessicaB

If BA were a bit more honest and just said this, at least to frequent fliers, maybe we would accept it. But to lie and say that the cold food is because of safety reasons is just insulting.

TPJ

Impressive!

Normally I am not a fan of LX long-haul C, but wow, just wow - this looks great!

LCY8737

Cancellation was in March, received the refund in August. I would have understood the delay (it was/is special times), but to have the audacity to first cancel the flight and then claim it was my fault because I had no right to enter the destination country (which they couldn't know and also was wrong) rubbed me the wrong way.