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COVID Friendly Catering Revealed By British Airways

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Old Oct 24, 2020, 7:26 am
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Last edit by: Prospero
Temporary COVID-19 catering, effective 25 October 2020 until 19 January 2021, after which normal catering is expected to resume.


Euro Traveller
Breakfast: cereal bar, cookies, and mineral water bottle
Rest of the day: bag of crisps, small packet of pretzels, and mineral water bottle

Tea, coffee, juice available on request


Club Europe
Band 1 Breakfast: paper bag containing a filled croissant, yogurt pot or muffin, and mineral water bottle
Band 1 Rest of the Day: paper bag containing a sandwich, dessert pot, and mineral water bottle
Bands 2 to 4 Breakfast: box containing a filled croissant, yogurt pot, and mineral water bottle
Bands 2 to 4 Rest of the Day: box containing a sandwich, salad pot, dessert pot, and mineral water bottle

Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request


World Traveller and World Traveller Plus:
Primary lunch/dinner flight
Primary meal comprises of a tray with hot dish, side salad, bread bag, and mineral water bottle
Secondary meal (breakfast) is a filled croissant, yoghurt pot, and mineral water bottle

Primary breakfast flight
Primary meal comprises of a tray with hot dish, yoghurt, muffin, and mineral water bottle
Secondary meal is a chilled sandwich, bar of chocolate, and mineral water bottle

Tea, coffee, drinks from the bar available on request


Club World:
Primary lunch/dinner flight
Primary meal includes a tablecloth-covered tray with hot dish, salad dish, small side salad, bread bag, cheese, crackers, dessert pot, and mineral water bottle
Secondary meal (breakfast) is a tablecloth-covered tray with a filled croissant, muesli pot, yoghurt pot, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)
Secondary meal (afternoon tea) is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)

Primary breakfast flight
Primary meal includes a tablecloth-covered tray with hot dish, yoghurt/fruit dish, croissant, bread bag, jam, dessert pot, and mineral water bottle
Secondary meal is a tablecloth-covered tray with sandwich, cookies, bar of chocolate, and mineral water bottle (served in a box rather than on a tray on 77M return catered flights)

Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request


First:
Primary lunch/dinner flight
Box containing a salad, starter, pesto, bread bag, crackers, and mineral water bottle. A hot main dish in foil and trio of dessert/cheese pots in cardboard holder are served separately directly onto the tablecloth-covered table
Secondary meal (breakfast) is unconfirmed
Secondary meal (afternoon tea) is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table

Primary breakfast flight
Primary breakfast service is unconfirmed
Secondary meal is a box containing sandwich, fruit salad, crackers, scone, clotted cream, jam, macarons atop the tablecloth-covered table

Tea, coffee, drinks from the bar including champagne (Nicolas Feuillatte quarter bottles) available on request
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COVID Friendly Catering Revealed By British Airways

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Old Sep 4, 2020, 4:56 pm
  #1141  
 
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
Originally Posted by Will100
This is all embarrassing.

I’m a very loyal customer and having had my habits broken by Covid I think my choice of carrier may well change next year.

I just want good service and food if paying for business class. It’s not that hard, hopefully the market will decide (eg they realise bookings are awful) and therefore change the approach for BA sooner rather than later
The picture you quoted is the ET freebie bag. There should be something boxed (bands 2-4) or in a brown bag (band 1) in CE. Did the poster you quoted get that in CE?

I’m all for slating BA’s current catering, but it helps to be accurate.
Pilou likes this.
krispy84 is offline  
Old Sep 4, 2020, 5:13 pm
  #1142  
 
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Originally Posted by BAeuro
Should have been on this flight today but Corona ended that

Hope you enjoyed it
With all that's been discussed on this thread I'm now very confused about this post. I thought Club Europe was currently always either a bag or box? This shows plated courses of some degree! ?
northeastflyer is offline  
Old Sep 4, 2020, 5:29 pm
  #1143  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Originally Posted by northeastflyer
With all that's been discussed on this thread I'm now very confused about this post. I thought Club Europe was currently always either a bag or box? This shows plated courses of some degree! ?
As the quoted OP said, he was in ET, not CE, so this was a Plane Food picnic hamper which costs £18.50
corporate-wage-slave is offline  
Old Sep 4, 2020, 11:24 pm
  #1144  
 
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,327
Originally Posted by northeastflyer
With all that's been discussed on this thread I'm now very confused about this post. I thought Club Europe was currently always either a bag or box? This shows plated courses of some degree! ?
Sorry my poor attempt at a joke, CWS is correct, just illustrating how good a DIY CE experience can be!
choosethedrew is offline  
Old Sep 5, 2020, 1:52 am
  #1145  
 
Join Date: May 2019
Location: North Wales
Programs: BAEC, M&M
Posts: 88
choosethedrew, mrow, wrp96 and 1 others like this.
macdrew is offline  
Old Sep 5, 2020, 3:01 am
  #1146  
 
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Originally Posted by choosethedrew
Sorry my poor attempt at a joke, CWS is correct, just illustrating how good a DIY CE experience can be!
No worries. It appears my usual sense of humour was temporarily lost. I looked at Plane Food on the website a couple of weeks ago and seems quite a good option.
northeastflyer is offline  
Old Sep 5, 2020, 4:39 am
  #1147  
Fontaine d'honneur du Flyertalk
 
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
Originally Posted by Will100
This is all embarrassing.

I’m a very loyal customer and having had my habits broken by Covid I think my choice of carrier may well change next year.

I just want good service and food if paying for business class. It’s not that hard, hopefully the market will decide (eg they realise bookings are awful) and therefore change the approach for BA sooner rather than later
I do not blame you at all.

How many of you have actually communicated your dissatisfaction to BA? You know how they work - they squeeze until the pips squeak - as I have said many times before - posting here may make you feel better about yourself, but it will not help matters.You need to complain and make your threats/promises/ plans known. I intend to do exactly that. This nonsense has gone on long enough. They allegedly are practically sterilising the aircraft and handing out junk food down the back? Now there's joined up thinking for you.
LCSinTexas likes this.
PUCCI GALORE is offline  
Old Sep 5, 2020, 5:04 am
  #1148  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
Originally Posted by PUCCI GALORE
I do not blame you at all.

How many of you have actually communicated your dissatisfaction to BA? You know how they work - they squeeze until the pips squeak - as I have said many times before - posting here may make you feel better about yourself, but it will not help matters.You need to complain and make your threats/promises/ plans known. I intend to do exactly that. This nonsense has gone on long enough. They allegedly are practically sterilising the aircraft and handing out junk food down the back? Now there's joined up thinking for you.
Agreed, maybe everyone should put their thoughts forward about catering below:

https://www.britishairways.com/trave...service-portal

Maybe someone will notice.. probably not, but at least it is raising the issue!
Markie and LCSinTexas like this.
Schwann is offline  
Old Sep 5, 2020, 5:57 am
  #1149  
 
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Originally Posted by PUCCI GALORE
I do not blame you at all.

How many of you have actually communicated your dissatisfaction to BA? You know how they work - they squeeze until the pips squeak - as I have said many times before - posting here may make you feel better about yourself, but it will not help matters.You need to complain and make your threats/promises/ plans known. I intend to do exactly that. This nonsense has gone on long enough. They allegedly are practically sterilising the aircraft and handing out junk food down the back? Now there's joined up thinking for you.
I totally agree. I'm one of the many people that currently can't order a special meal, so my alternative is to have to bring all my own or buy things from M&S T5. It's just not on. I love BA but I'm getting tired of this.
PUCCI GALORE likes this.
northeastflyer is offline  
Old Sep 5, 2020, 6:01 am
  #1150  
 
Join Date: Nov 2014
Location: North East
Posts: 207
Any update on when a more acceptable F meal service may resume? and crucially, LPGS on board?

thanks
drmish1 is offline  
Old Sep 5, 2020, 6:20 am
  #1151  
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,350
Originally Posted by drmish1
Any update on when a more acceptable F meal service may resume? and crucially, LPGS on board?
At least another month to go - this catering was mooted to be around for at least 4 months from mid-June: https://www.headforpoints.com/2020/0...rink-catering/
Genius1 is offline  
Old Sep 5, 2020, 6:26 am
  #1152  
 
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,559
Originally Posted by PUCCI GALORE
I do not blame you at all.

How many of you have actually communicated your dissatisfaction to BA? You know how they work - they squeeze until the pips squeak - as I have said many times before - posting here may make you feel better about yourself, but it will not help matters.You need to complain and make your threats/promises/ plans known. I intend to do exactly that. This nonsense has gone on long enough. They allegedly are practically sterilising the aircraft and handing out junk food down the back? Now there's joined up thinking for you.
I have... at least through two BA passenger surveys where I gave the lowest possible scores for the in flight catering (if you can call it that) and made written comments. (I would also note that despite allowing my full information to be passed onto BA, at no stage have they contacted me...).
adrianlondon likes this.
CKBA is offline  
Old Sep 5, 2020, 6:39 am
  #1153  
Jed
 
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
Originally Posted by Schwann
Agreed, maybe everyone should put their thoughts forward about catering below:

https://www.britishairways.com/trave...service-portal

Maybe someone will notice.. probably not, but at least it is raising the issue!
Thanks. I submitted feedback via the link you attached. Whilst I didn’t threaten to fly Swiss, I did explain that I had stopped booking club Europe and switched to euro traveller for upcoming flights. If they bother to look, they will see that in my bookings record.
Jed is offline  
Old Sep 5, 2020, 7:08 am
  #1154  
 
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,374
My +1 requires lactose-free meals (NLML) and BA not providing these certainly doesn't help. I tried to source them from Fortnum&Mason at LHR and sent feedback to BA.
Our 8 longhaul F segments are non-essential and give little revenue to BA but I cannot imagine how much revenue BA looses due to not offering special meals on SPML-heavy routes.
I've seen how my +1 reacts after not having a meal for 9h on a short TATL and no full meal for 16+ hours would certainly not be a good start to a vacation.
El_Duderito is offline  
Old Sep 5, 2020, 7:11 am
  #1155  
 
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
Originally Posted by krispy84
The picture you quoted is the ET freebie bag. There should be something boxed (bands 2-4) or in a brown bag (band 1) in CE. Did the poster you quoted get that in CE?

I’m all for slating BA’s current catering, but it helps to be accurate.
Granted that was the wrong post to quote but come on guys they can produce some hot food in Club and First if the others can.
Will100 is offline  


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