Voucher Or Request Refund
May 5, 2020, 8:09 am
#31
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,985
I Received an e-mail yesterday offering a voucher if I opted to cancel July 22 BOS-LHR flight. I am considering the voucher but am wondering if I wait till the last minute to make a decision on canceling the trip is there a possibility that this offer may be taken off the table assuming things get back to normal in the meantime ...thoughts?
May 5, 2020, 8:19 am
#32
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 777
May 5, 2020, 9:37 am
#33
Join Date: May 2001
Location: Zurich / Europe / New York
Programs: LH, BA, AA
Posts: 1,309
In reply to the LH Group comment above (somehow didn’t work) ... When I spoke with the LH agent in service center they tried very hard to sell you to opt for voucher, when I insisted on a refund, they said no problem and will put the request in, but will take probably till end of the year (& I did not hear that wrong, I asked them to repeat it) when you see the credit. So technically speaking they did not refuse refund, definitely completely discourage and avoid it. Now, I will see if I will ever get my money back.
May 5, 2020, 11:38 am
#34
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,387
In reply to the LH Group comment above (somehow didn’t work) ... When I spoke with the LH agent in service center they tried very hard to sell you to opt for voucher, when I insisted on a refund, they said no problem and will put the request in, but will take probably till end of the year (& I did not hear that wrong, I asked them to repeat it) when you see the credit. So technically speaking they did not refuse refund, definitely completely discourage and avoid it. Now, I will see if I will ever get my money back.
May 6, 2020, 10:24 am
#35
Join Date: Mar 2017
Posts: 556
Actually, if it would be possible, I'd rather keep the tickets and just move the dates. My wife and daughter will probably make the trip next year. I was able to get a very good price on these. They're flying into a small US airport that is usually higher priced, but the price was low when I booked. If BA would just rebook by changing the dates but not charge anything, we would gladly do that. There are two problems with this:
1. We do not yet know the dates they would need to travel in 2021.
2. It would most certainly be more than a year from now, so it wouldn't even be bookable. This trip was booked for June/July 2020, and I'm guessing the now canceled event they were planning to attend will be held at about the same time next year.
Would it be a problem to just let the tickets sit and do nothing, even after departure? Later this year we'll have set travel dates for next year, plus it'll be within 11 months of travel so we could rebook.
Last edited by g289t; May 6, 2020 at 10:59 am
May 6, 2020, 3:04 pm
#36
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,839
Yes you can wait, so long as the first flight on the booking is cancelled by BA. But I would keep calling, there must be several hundred FTer posts in the main thread reporting they have been able to get through to the Contact Centre. During the European day time you could also try the Bremen number, the number is on ba.com/contact under the Germany drop down.
May 6, 2020, 4:59 pm
#37
Join Date: Mar 2017
Posts: 556
Yes you can wait, so long as the first flight on the booking is cancelled by BA. But I would keep calling, there must be several hundred FTer posts in the main thread reporting they have been able to get through to the Contact Centre. During the European day time you could also try the Bremen number, the number is on ba.com/contact under the Germany drop down.
The first flight, from here to LHR, is not canceled, at least not yet. It's the 3rd flight that's canceled, a domestic US flight operated by AA. However, the tickets are BA tickets with 125-* flight numbers. I purchased them on britishairways.com. The 2nd flight, LHR-ORD operated by AA, was canceled, but it was automatically rebooked onto another AA flight.
May 7, 2020, 1:27 am
#38
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,839
OK thank you; I'll keep trying. I'm in West Africa in the UTC time zone. I'm 1 hour behind the UK and 2 hours behind Western Europe, so the time difference isn't a problem for me. I tried the local number, but it didn't work either. I'll try the Bremen number too.
The first flight, from here to LHR, is not canceled, at least not yet. It's the 3rd flight that's canceled, a domestic US flight operated by AA. However, the tickets are BA tickets with 125-* flight numbers. I purchased them on britishairways.com. The 2nd flight, LHR-ORD operated by AA, was canceled, but it was automatically rebooked onto another AA flight.
The first flight, from here to LHR, is not canceled, at least not yet. It's the 3rd flight that's canceled, a domestic US flight operated by AA. However, the tickets are BA tickets with 125-* flight numbers. I purchased them on britishairways.com. The 2nd flight, LHR-ORD operated by AA, was canceled, but it was automatically rebooked onto another AA flight.
May 7, 2020, 2:15 am
#39
Join Date: May 2003
Location: copenhagen, denmark
Posts: 196
I had a very good refund experience with BA this week.
I had booked CPH-LHR-SCL and returning GIG-LHR-CPH paid for business and upgraded LHR-SCL to First using avios, hence the booking was made via executive club.
Last week I got an email saying the CPH-LHR flight was cancelled and to rebook, voucher or refund via the website. As refund could not be done via the website I called BAEC monday morning and after about 10 minutes wait time a very nice lady took maybe 5 minutes to get everything sorted, Today money has been credited back to my creditcard.
So a very easy and fast refund process
I had booked CPH-LHR-SCL and returning GIG-LHR-CPH paid for business and upgraded LHR-SCL to First using avios, hence the booking was made via executive club.
Last week I got an email saying the CPH-LHR flight was cancelled and to rebook, voucher or refund via the website. As refund could not be done via the website I called BAEC monday morning and after about 10 minutes wait time a very nice lady took maybe 5 minutes to get everything sorted, Today money has been credited back to my creditcard.
So a very easy and fast refund process
May 7, 2020, 6:06 am
#40
Join Date: Mar 2017
Posts: 556
It's from Accra, in the middle of June. Ghana's borders are closed through May 31, at this point anyway. Either way, whether or not it's feasible, my wife and daughter are not making the trip as currently scheduled. I'm hoping BA cancels ACC-LHR to make it a bit easier to hopefully get what we want.