Cancel Car Booking - not a BA Holiday
Apr 2, 2020, 7:05 am
#16
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 721
I had a prepaid car booking for Easter auto-cancelled this morning by BA - received an email to say a voucher would be forthcoming. I called the BA Holidays number - recorded message saying all calls have been consolidated and call the general BA customer service numbers. Called the GGL line - voucher is the only option (no refund) - bookings for cars/hotels being autocancelled and replaced by vouchers. So far up to 16 April b ujt BA will be working through later dates and cancelling these as well. Would have preferred a refund - money in my account rather than BA's - but it is what it is
Apr 2, 2020, 7:44 am
#17
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,154
I had a prepaid car booking for Easter auto-cancelled this morning by BA - received an email to say a voucher would be forthcoming. I called the BA Holidays number - recorded message saying all calls have been consolidated and call the general BA customer service numbers. Called the GGL line - voucher is the only option (no refund) - bookings for cars/hotels being autocancelled and replaced by vouchers. So far up to 16 April b ujt BA will be working through later dates and cancelling these as well. Would have preferred a refund - money in my account rather than BA's - but it is what it is
PS: A stand-alone booking with Avis through BA, separate PNR on the voucher.
There’s also the not-insignificant BA Holidays booking involving £5,496.97. I certainly want that in Cash.
Last edited by T8191; Apr 2, 2020 at 8:03 am
Apr 2, 2020, 7:57 am
#18
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 721
The voucher is BA-wide i.e. can be used for flights, cars etc. Valid for 12 months.
Might be worth calling the Gold line before they proactively cancel the package booking and seeing if you can get a refund for the total amount instead of a voucher (easier if one of the component flights has already been cancelled or changed)
Might be worth calling the Gold line before they proactively cancel the package booking and seeing if you can get a refund for the total amount instead of a voucher (easier if one of the component flights has already been cancelled or changed)
Apr 9, 2020, 9:32 am
#20
Original Poster
Join Date: Dec 2014
Location: Hants
Programs: BAEC Silver
Posts: 218
Just a final update. I had done nothing about my booking as it was still a couple of weeks away.
I’ve just received an email stating that they are cancelling the car hire and I’ll get a full refund back onto my original card in 7-10 days.
I’ve just received an email stating that they are cancelling the car hire and I’ll get a full refund back onto my original card in 7-10 days.
Apr 15, 2020, 5:34 am
#21
Join Date: Jul 2005
Programs: MUCCI Classe des Flatteurs Preferes, LH SEN, BA silver, IHG Gold, Accor Gold
Posts: 968
Thanks.
Apr 15, 2020, 9:46 am
#22
Join Date: Dec 2014
Location: UK
Programs: BA
Posts: 174
I had car hire booked through BA for AVIS next week, had an email the other day offering Voucher to full value or refund minus the fee. Before I had replied to the email they called so have taken the voucher, they wouldn't give full refund back on card despite asking. Happy with the voucher as it suits (need car hire later in year) however for the various flights I have coming up in the next month or so I will be seeking refund as I will be in danger of having more vouchers than I will actually be able to use as other flights already booked and paid for, assuming able to travel.
Apr 15, 2020, 10:34 am
#23
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,154
Originally Posted by The Ginge
I had car hire booked through BA for AVIS next week, had an email the other day offering Voucher to full value or refund minus the fee.
Apr 16, 2020, 3:03 pm
#25
Join Date: Mar 2018
Programs: BAEC Silver, IHG Ambassador
Posts: 168
Had a standalone car rental with Avis at OGG in Maui, left it to T-48 with no sign of it being cancelled so called today and asked for a refund, was told that there will be a 20% cancellation fee. Slightly miffed as others have noted Avis have removed cancellation fees. Was NOT offered a voucher.
Apr 17, 2020, 12:57 am
#26
Join Date: Sep 2019
Location: UK
Posts: 266
I think I posted this on another thread. I had a standalone car booking with BA, and separately booked flights also with BA. BA cancelled the flights. I called to cancel the car. Was asked why, and I responded that it was because of the cancelled flights. Car was refunded in full to the credit card.
Apr 17, 2020, 1:32 am
#27
Join Date: Dec 2019
Location: Somerset
Programs: BA Gold, Mucci des Transports de Navette
Posts: 272
Had a standalone car rental with Avis at OGG in Maui, left it to T-48 with no sign of it being cancelled so called today and asked for a refund, was told that there will be a 20% cancellation fee. Slightly miffed as others have noted Avis have removed cancellation fees. Was NOT offered a voucher.
Apr 17, 2020, 6:21 am
#28
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
Again, this all seems a bit inconsistent. We booked car hire through BA but separately to the (avios) flight bookings - ie not together as a 'BA Holiday'. Although we were expecting the flights to be cancelled, and wondering what we would do about the car, the first thing we heard was an email from BA Holidays:
The money appeared almost immediately followed by another email, as if we had asked for the cancellation:
Clearly someone knew that the flights would be cancelled but they didn't tell us that until a few days later.
As you may already be aware, your travel dates and destination have been affected by measures introduced in response to coronavirus COVID-19. We are sorry to advise that this means we are unable to provide your British Airways Holidays arrangements as originally booked.....
We will be processing a full refund of your British Airways Holidays.
We will be processing a full refund of your British Airways Holidays.
We are sorry that you no longer require your British Airways non-flight arrangements, and as requested, these have been cancelled.
Apr 17, 2020, 6:22 am
#29
Join Date: Mar 2018
Programs: BAEC Silver, IHG Ambassador
Posts: 168
When on the phone to cancel the car, I mentioned the separate cancelled flights and the agent asked for the PNR and passed that (the BA one) on to the holiday team while I was on the call. I wonder if I didn't get a full refund because the BA flight wasn't to OGG?
Apr 17, 2020, 7:55 am
#30
Join Date: Dec 2019
Location: Somerset
Programs: BA Gold, Mucci des Transports de Navette
Posts: 272
Mine was 18th - 26th, the separate flights, BA Amex 2-4-1 to the West coast on one PNR and then AA to OGG on another were all cancelled and refunds taken. AA were even proactive about it and phoned me up a week before the flight date to see what I wanted to do.
When on the phone to cancel the car, I mentioned the separate cancelled flights and the agent asked for the PNR and passed that (the BA one) on to the holiday team while I was on the call. I wonder if I didn't get a full refund because the BA flight wasn't to OGG?
When on the phone to cancel the car, I mentioned the separate cancelled flights and the agent asked for the PNR and passed that (the BA one) on to the holiday team while I was on the call. I wonder if I didn't get a full refund because the BA flight wasn't to OGG?