23 Mar : BA Call Centre Call Routing Fault
 

Trying to get through to GGL line and getting ‘due to an evacuation, we are unable to answer your call’, does anyone have further information??

On the phone to the Gold line right now 11:45am, I don't now if they are in the same place. The phone was answered in about 2 mins and they are being very helpful.

Thanks, I’m still getting the evacuation message now at 1157.

I know it’s tough, but in times like these you may have to slum it on the normal Gold line! 😁

Theres always Silver if the merde really does go flying!

If appears there is a fault on the call routing.

lol; I actually did just that prior to seeing your message and got straight through (which given what the lines have been like recently supports that they may well be a fault on multiple lines reducing call volumes). I let the team know as well.

For info, anyone to prevent further calls enquiring about BA15/16, they are still awaiting an update and a decision which they expect later this afternoon.

Didsbury evacuated
 

Just called the GGL line, got a message saying "office has been evacuated, please call later!"

Covid19 outbreak at the office?

Possibly a knock effect of the Delhi call centre closure

The line has been restored and is up and running again

I’m not getting anything, just a message saying that they are taking extremely high call volumes and to try to call later. Tried the Silver line first and then being told to call the standard BA line. It’s been like this since 9am. Am I calling the wrong number?
Although I had to wait for over an hour when calling Finnair, I would rather this than be told to phone later. Also I called Iberia several times last week and getting through within 20mins each time. But would I expect any better from BA? No!! Shameful customer service!!

Unless you provide the number you are using, it's a bit difficult to say. If you are travelling, or due to travel in the next three days you should call:0800 727800.

This is the number I’ve tried ringing over and over. I’m not due to travel within the next three days but want to ensure I get to the Uk within the next week as my HEL-LHR has been cancelled. I’ve tried to rebook on line but it’s saying that flights are unavailable around the 8th of April HEL-LHR. However when I try the Finnair website there are flights available. So frustrating trying to do anything with BA at the moment!

Thank your lucky stars you're dealing with BA directly. You could be trying to deal with Expedia and trust me, it's worse!

There are no BA flights from HEL to LHR on the 8th April.