23 Mar : BA Call Centre Call Routing Fault
Mar 23, 2020, 5:34 am
#1
Original Poster
Join Date: Oct 2015
Location: London, UK
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23 Mar : BA Call Centre Call Routing Fault
Trying to get through to GGL line and getting ‘due to an evacuation, we are unable to answer your call’, does anyone have further information??
Mar 23, 2020, 5:57 am
#3
Original Poster
Join Date: Oct 2015
Location: London, UK
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Mar 23, 2020, 6:01 am
#4
Join Date: Jul 2014
Location: UK - Hampshire & London
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I know it’s tough, but in times like these you may have to slum it on the normal Gold line! 😁
Theres always Silver if the merde really does go flying!
Theres always Silver if the merde really does go flying!
Mar 23, 2020, 6:14 am
#6
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For info, anyone to prevent further calls enquiring about BA15/16, they are still awaiting an update and a decision which they expect later this afternoon.
Mar 23, 2020, 6:46 am
#9
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
Possibly a knock effect of the Delhi call centre closure
Originally Posted by British Airways Trade Support
Our call centre in Delhi has been impacted by the Indian government shut down that came into force on 22 March in relation to the Covid 19 crisis. We are currently working through contingency plans, but this is having a big impact on call waiting times.
Mar 23, 2020, 8:13 am
#11
Join Date: Jun 2013
Programs: BAEC Gold/ All the AMEX Plat things
Posts: 195
I’m not getting anything, just a message saying that they are taking extremely high call volumes and to try to call later. Tried the Silver line first and then being told to call the standard BA line. It’s been like this since 9am. Am I calling the wrong number?
Although I had to wait for over an hour when calling Finnair, I would rather this than be told to phone later. Also I called Iberia several times last week and getting through within 20mins each time. But would I expect any better from BA? No!! Shameful customer service!!
Although I had to wait for over an hour when calling Finnair, I would rather this than be told to phone later. Also I called Iberia several times last week and getting through within 20mins each time. But would I expect any better from BA? No!! Shameful customer service!!
Last edited by Finavia; Mar 23, 2020 at 8:15 am Reason: Typo
Mar 23, 2020, 8:17 am
#12
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Unless you provide the number you are using, it's a bit difficult to say. If you are travelling, or due to travel in the next three days you should call:0800 727800.
Mar 23, 2020, 8:33 am
#13
Join Date: Jun 2013
Programs: BAEC Gold/ All the AMEX Plat things
Posts: 195
This is the number I’ve tried ringing over and over. I’m not due to travel within the next three days but want to ensure I get to the Uk within the next week as my HEL-LHR has been cancelled. I’ve tried to rebook on line but it’s saying that flights are unavailable around the 8th of April HEL-LHR. However when I try the Finnair website there are flights available. So frustrating trying to do anything with BA at the moment!
Mar 23, 2020, 8:57 am
#14
Join Date: Jul 2008
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