Proactive Upgrade not actually available
Nov 23, 2019, 11:27 am
#1
Original Poster
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
Proactive Upgrade not actually available
Has anyone else experienced this recently?
Targeted short haul upgrade showing on the BA app only to fail at payment stage which then prompts you to call BA.
On doing so I got a fairly short treatment and offered a much higher price. I find this very misleading and rather annoying. Surely the app should be able to ‘not show’ fares that are unavailable.
Will
Targeted short haul upgrade showing on the BA app only to fail at payment stage which then prompts you to call BA.
On doing so I got a fairly short treatment and offered a much higher price. I find this very misleading and rather annoying. Surely the app should be able to ‘not show’ fares that are unavailable.
Will
Nov 23, 2019, 11:39 am
#2
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Silver), IHG (Plat Elite)
Posts: 541
This is a known bug, and was discussed a week or two ago, I can't find the thread. It has happened to me recently too. Like other posters, I logged in again via my laptop browser, the offer was still there, and all was processed correctly and I got my upgrade.
EDIT: here is the other thread
Upgrade interruptus
Very frustrating I agree, and not everyone would be able to immediately switch to regular browser.
EDIT: here is the other thread
Upgrade interruptus
Very frustrating I agree, and not everyone would be able to immediately switch to regular browser.
Nov 24, 2019, 1:07 am
#4
Original Poster
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
This is a known bug, and was discussed a week or two ago, I can't find the thread. It has happened to me recently too. Like other posters, I logged in again via my laptop browser, the offer was still there, and all was processed correctly and I got my upgrade.
EDIT: here is the other thread
Upgrade interruptus
Very frustrating I agree, and not everyone would be able to immediately switch to regular browser.
EDIT: here is the other thread
Upgrade interruptus
Very frustrating I agree, and not everyone would be able to immediately switch to regular browser.
Ridiculous really as the lady I spoke to was quite harsh to me and on reflection I think she must have quoted me the £99 each plus a £35 change fee (eg the offer was still available!). I would have expected her to waive this as my app was not working as it should.
Anyway, I got what I wanted in the end. Very reasonable to Stockholm I thought.
Nov 24, 2019, 3:55 am
#8
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,668
Nov 24, 2019, 5:16 am
#9
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
This is a known bug, and was discussed a week or two ago, I can't find the thread...
EDIT: here is the other thread
Upgrade interruptus
EDIT: here is the other thread
Upgrade interruptus
Nov 24, 2019, 5:35 am
#10
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Silver), IHG (Plat Elite)
Posts: 541
