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AUP - how long before departure are they available

AUP - how long before departure are they available

Old Nov 8, 2019, 3:03 am
  #1  
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AUP - how long before departure are they available

AUP question which I have searched but can’t find.

Are they available, at the airport (specifically T5) from when checkin opens 24hrs before departure? Or is it only a few hours before the flight departs?

i only ask as I’m staying at the Sofitel a night before a flight and wondered if popping in and asking would be a waste of time vs waiting until I go to get the flight the next morning.

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Old Nov 8, 2019, 3:08 am
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Originally Posted by ibbitsc
AUP question which I have searched but can’t find.

Are they available, at the airport (specifically T5) from when checkin opens 24hrs before departure? Or is it only a few hours before the flight departs?

i only ask as I’m staying at the Sofitel a night before a flight and wondered if popping in and asking would be a waste of time vs waiting until I go to get the flight the next morning.

Views ?
24 hours before usually!
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Old Nov 8, 2019, 4:32 am
  #3  
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I note Nuffy's response but my understanding is / was that AUPs were available on the travel day of departure, so in the case of T5 only from 05:00 hrs onwards. Now I can't say I've tested this, so if the OP is successful it would be great to update this thread.
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Old Nov 8, 2019, 6:55 am
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Assuming I make good time to T5 tomorrow, I’ll give it a go and report back!
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Old Nov 9, 2019, 1:46 pm
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And I can confirm, having just spoken to a really helpful BA member of staff at the FW in T5, that AUPs are only available on the day of travel.
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Old Nov 9, 2019, 1:55 pm
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Originally Posted by ibbitsc
And I can confirm, having just spoken to a really helpful BA member of staff at the FW in T5, that AUPs are only available on the day of travel.
Thanks for reverting back with that, it was my suspicion too, since the way that FLY works is to deal with the block of flights immediately in front of the agent, rather taking on another day's workload.
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Old Nov 9, 2019, 2:17 pm
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Yep that would make sense.

Feel free to lock this thread now.
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