Award booking problems with AA
Nov 4, 2019, 9:07 pm
#16
Original Poster
Join Date: Dec 2011
Location: London
Programs: BA NON flyer, LH Frequent Traveller, V/A Gold, HGP Diamond, HHonnors Diamond, GHA Black
Posts: 605
So had BA web support today and spoke to a somewhat knowledgable person. The issue arises from the fact that BA only qualifies passengers as infants, kids (up to 11 years) and adults (from 12 years) whilst AA has a youth category. It doesn't matter from an award cost but it creates problem. A genius BA programmer then programmed a fix when there is an issue that assigns the same 1970 date to everyone so it solves the problem. They know it creates multiple problems but they don't care. He asked to write to customer service so that when enough people write they ll end up looking to fix it. The worst airline in Europe...
Nov 5, 2019, 4:26 am
#17
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,250
You certainly have had a bad run of experiences over the years. Maybe use your Avios on non-flight rewards and free yourself of the tyranny en route to the sunlit uplands?
Nov 5, 2019, 5:17 am
#19
Join Date: Oct 2008
Location: Based out of MAN; LON/NYC regular
Programs: BAEC Gold, IHG Platinum Amb, Hilton Diamond
Posts: 214
I've had this same issue, somehow my partner's API information got overwritten with parts of mine but in such a way that we were prevented from changing it via AA.com or their app, OLCI was completely unavailable for him as a result. We had to drop bags anyway and just went straight to the priority service counter rather than attempting to use self service bag drop and it was all sorted out within a few minutes, so I think the AA desk agents are used to fixing these sorts of problems.
Nov 5, 2019, 6:06 am
#20
Join Date: Nov 2019
Posts: 5
I've had this same issue, somehow my partner's API information got overwritten with parts of mine but in such a way that we were prevented from changing it via AA.com or their app, OLCI was completely unavailable for him as a result. We had to drop bags anyway and just went straight to the priority service counter rather than attempting to use self service bag drop and it was all sorted out within a few minutes, so I think the AA desk agents are used to fixing these sorts of problems.
Nov 5, 2019, 6:20 am
#21
Join Date: Jul 2009
Location: EDI
Programs: AA: Life time PLT; HH Diamond
Posts: 336
AA
Well done AA; good at problem solving AND customer focussed; whereas BA...