'Upgrade for less' email
#1
Original Poster
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 879
'Upgrade for less' email
I've received two of these today:
"Why not treat yourself to a more comfortable and premium experience on your upcoming trip by travelling in Club Europe, our business class?
Begin your journey in style with dedicated check-in, then unwind in elegant and exclusive lounges before you fly. On board, enjoy more personal space with a free middle seat and complimentary meal options from our new seasonal menus. Club Europe offers an elevated experience with the perfect combination of comfort, style and dedicated service.
Upgrade spaces and prices are available for a short time only. Don't miss out."
Clicking the 'Treat yourself' button just takes me to a MMB screen asking for a booking reference and surname, so I've got no idea which bookings these emails relate to (most of mine are already in Club Europe anyway, and those that aren't are reward flights). Anyone else had these / had any luck using them?
"Why not treat yourself to a more comfortable and premium experience on your upcoming trip by travelling in Club Europe, our business class?
Begin your journey in style with dedicated check-in, then unwind in elegant and exclusive lounges before you fly. On board, enjoy more personal space with a free middle seat and complimentary meal options from our new seasonal menus. Club Europe offers an elevated experience with the perfect combination of comfort, style and dedicated service.
Upgrade spaces and prices are available for a short time only. Don't miss out."
Clicking the 'Treat yourself' button just takes me to a MMB screen asking for a booking reference and surname, so I've got no idea which bookings these emails relate to (most of mine are already in Club Europe anyway, and those that aren't are reward flights). Anyone else had these / had any luck using them?
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,139
Clicking the 'Treat yourself' button just takes me to a MMB screen asking for a booking reference and surname, so I've got no idea which bookings these emails relate to (most of mine are already in Club Europe anyway, and those that aren't are reward flights). Anyone else had these / had any luck using them?
This is anecdotal, but essentially at this point you can shove in all the usual hackneyed phrases about BA's IT infrastructure. Against that, when POUGs are offered to passengers, it's good to get an email to check them. So as ever it's where good intentions doesn't fully match execution.
#3
Original Poster
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 879
This is anecdotal, but essentially at this point you can shove in all the usual hackneyed phrases about BA's IT infrastructure. Against that, when POUGs are offered to passengers, it's good to get an email to check them. So as ever it's where good intentions doesn't fully match execution.
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,139
Avios bookings can now attract POUGs. But maybe you will see something in a few days.
#7
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / SQ *A Gold / Marriott Titanium
Posts: 3,738
I've had these before too and then entered to find nothing. I got it during the middle of the night (I'm 6 hours behind UK time), so guess by the time I opened it any POUGs had been snaffled by others.
#8
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,244
Be glad your surname isn't actually Null, as it can cause all sorts of fun if handling such cases wasn't accounted for by the programmers https://www.bbc.com/future/article/2...mputer-systems
#11
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 6,088
Interestingly, for as long as i can remember, I have been receiving POUG offers for £59 btwn LHR and MAN (and vv). I've been studiously ignoring them and now the cost has gone down to £49. I'm not sure if it's driven by my behaviour of not taking the offers previously or whether everyone is getting the same offer..
#12
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
It’s a total joke when it was offered to us (not taken) on a rtn from Almeria in October. No lounge available anyway and no style at all, in fact no curtain (still) on the clapped out ex-BMI A319 with a filthy cabin, and certainly no ‘separate club Europe cabin’. How BA get away with it is anyone’s guess. Style it is not.
#13
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 65,139
Yes to both questions, but in theory you can remove the POUG altogether and revert to the Avios booking's previous flexibility. You would lose the money spent on the POUG.
#14
Join Date: Mar 2011
Programs: BA exec, HHonors Diamond
Posts: 557
Interestingly, for as long as i can remember, I have been receiving POUG offers for £59 btwn LHR and MAN (and vv). I've been studiously ignoring them and now the cost has gone down to £49. I'm not sure if it's driven by my behaviour of not taking the offers previously or whether everyone is getting the same offer..
#15
Join Date: Jun 2018
Location: Brighton UK
Programs: BAEC-Silver, AMEX-BA Prem' Plus & Standard, Accor Gold, HH-Silver, IHG,IBIS On Business
Posts: 955
There was me constantly annoyed that despite being in a HHA, me having window set as pref and Mrs Clam as aisle BA deeming to sit us vv every bloody booking somewhat infuriating.
Having now met Mr/ Mrs( it's unclear) Null ( juststarting ) my rage seems pointless
Having now met Mr/ Mrs( it's unclear) Null ( juststarting ) my rage seems pointless
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