Why all the hate for BA ?
Aug 22, 2019, 10:42 am
#271
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
A random comment from the Air Canada forum this morning, but gives perspective that BA isn't universally loved:
" AC is the worst flag carrier, except for all the other ones.
Well OK, there's a few good ones (mostly Asian), but against the European majors (LH, AF, BA) I think AC stacks up decently. BA is probably the most miserly airline on the planet in both Y and J. "
" AC is the worst flag carrier, except for all the other ones.
Well OK, there's a few good ones (mostly Asian), but against the European majors (LH, AF, BA) I think AC stacks up decently. BA is probably the most miserly airline on the planet in both Y and J. "
Aug 25, 2019, 8:18 am
#272
FlyerTalk Evangelist
Join Date: Mar 2010
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I suppose the latest notch on the BA Beating Stick would be the inept email accidentally saying “Your flight is cancelled” (due to the strikes) when it wasn’t, leading to call-centre melt-down and innumerable passengers being stressed, inconvenienced and/or out of pocket.
For a supposedly First World airline, BA does seem to persist in the most inept communications and administration.
For a supposedly First World airline, BA does seem to persist in the most inept communications and administration.
Aug 25, 2019, 8:34 am
#273
Join Date: Sep 2013
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Posts: 6,399
The inept email to which you refer is being reported as the source of considerable anger & frustration for many recipients - along with the seemingly near-impossible (for some) task of getting to speak to a member of staff.
https://www.bbc.co.uk/news/uk-49464345
Aug 25, 2019, 10:07 am
#274
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Between this e-mail, the general strike issue and refusal to concede even a little while BALPA has been pretty restrained and patient, recurring IT meltdowns, frequent AOG incidents, especially with the aging 747 fleet, it does seem a lot like BA is self-harming more than any external factors causing issues
Aug 25, 2019, 10:12 am
#275
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Between this e-mail, the general strike issue and refusal to concede even a little while BALPA has been pretty restrained and patient, recurring IT meltdowns, frequent AOG incidents, especially with the aging 747 fleet, it does seem a lot like BA is self-harming more than any external factors causing issues
Aug 25, 2019, 11:14 am
#276
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
What amazes me is with the continuous shambles occurring with the airline, that Alex Cruz is still in charge!!!
Why/how is this possible? What are we not seeing?
Why/how is this possible? What are we not seeing?
Aug 25, 2019, 11:38 am
#278
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Aug 25, 2019, 12:38 pm
#280
Join Date: Nov 2010
Posts: 5,596
Aug 25, 2019, 2:39 pm
#281
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
I know you have strong feelings about BA, and what the airline does wrong. But may I ask you whether you think there will be a moment when you’ll question yourself as to whether your own believes are way off and whether what you think the airline should be is not what others think? The ‘self-inflicted damage’ argument does not seem to catch on, does it? I’ve been on this forum for 15 years now, and every year something happens that upsets posters here and seems to be ‘it’ for BA (in terms that it will fold soon because of the direction that it is going). But none of the predictions ever materializes. Whatever decisions BA chose to take - and the majority here seems to hate - the general traveling public seems to have shrugged off and moved on. So many people want to see the evidence of people not wanting anything but getting to where they need to be, but is not the fact that people are unconcerned with the direction BA is going evidence in itself? When you say ‘self inflicted damage,’ do you think of people here or people who are still paying BA to travel with the airline? Is there really ‘hate’ towards BA? Or is it something that caught on here? I mentioned how Lufthansa has not been catering its flights for the past few months and how it seems to be a non issue over at the Miles & More forum, but every little thing seems to be a huge deal here. Double standards? Denial? Or prejudice? There must be an explanation why, for example, Lufthansa is doing everything right, even though it is trying to divest of its catering unit or it is not paying its pilots well so they strike, but BA is the evil in its flesh?
Aug 25, 2019, 2:48 pm
#282
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
I could be wrong but I also suspect the majority of the restructuring had been planned and started well before Alex Cruz arrived.
Aug 25, 2019, 2:52 pm
#283
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,699
There is a large German forum where the Lufthansa catering (and other issues) is lively discussed. The LH Flyertalk board is not a very active place compare to the German forum, whose activity is comparable to this very board.
Aug 25, 2019, 3:07 pm
#284
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Which helps me with my point that BA seems to be universally hated here because of the traffic that the BA threads attract. And when people here point out to Lufthansa as this perfect airline, there are not that many posters to say ‘Well, look, there is this large German forum where Lufthansa is being trashed as much as BA is being trashed here.’
Aug 25, 2019, 3:27 pm
#285
Join Date: Aug 2018
Programs: BAEC Gold, Hilton Diamond
Posts: 152
I know you have strong feelings about BA, and what the airline does wrong. But may I ask you whether you think there will be a moment when you’ll question yourself as to whether your own believes are way off and whether what you think the airline should be is not what others think? The ‘self-inflicted damage’ argument does not seem to catch on, does it? I’ve been on this forum for 15 years now, and every year something happens that upsets posters here and seems to be ‘it’ for BA (in terms that it will fold soon because of the direction that it is going). But none of the predictions ever materializes. Whatever decisions BA chose to take - and the majority here seems to hate - the general traveling public seems to have shrugged off and moved on. So many people want to see the evidence of people not wanting anything but getting to where they need to be, but is not the fact that people are unconcerned with the direction BA is going evidence in itself? When you say ‘self inflicted damage,’ do you think of people here or people who are still paying BA to travel with the airline? Is there really ‘hate’ towards BA? Or is it something that caught on here? I mentioned how Lufthansa has not been catering its flights for the past few months and how it seems to be a non issue over at the Miles & More forum, but every little thing seems to be a huge deal here. Double standards? Denial? Or prejudice? There must be an explanation why, for example, Lufthansa is doing everything right, even though it is trying to divest of its catering unit or it is not paying its pilots well so they strike, but BA is the evil in its flesh?