Time for compensation Avios to post

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Old Jul 7, 19, 2:52 pm
  #1  
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Time for compensation Avios to post

Following issues with the entertainment system on a recent flight SFO->LHR both my son and daughter received emails which indicated they would receive 15,000 avois compensation. These points have not yet posted to the accounts (1 week later). Is this normal?
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Old Jul 7, 19, 2:53 pm
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Have had them in a day or two. Never as long as a week.
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Old Jul 7, 19, 3:11 pm
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BA decided to avoid your avios.
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Old Jul 7, 19, 3:20 pm
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Get your kids to phone up BA's call centre on the Executive Club line and mention that on a flight (may have to give the reservation number) the IFE wasn't working and that they received an email saying that they would be comped 15,000 Avios. More than likely it's gotten delayed or lost in the system and bit of a prod should hurry up the process.

Let me know how you get on
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Old Jul 8, 19, 4:40 am
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Originally Posted by Steve in Olympia View Post
BA decided to avoid your avios.
Damn autocorrect. It appears there is no way to modify a thread title
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Old Jul 8, 19, 4:41 am
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Originally Posted by ORK_737 View Post
Get your kids to phone up BA's call centre on the Executive Club line and mention that on a flight (may have to give the reservation number) the IFE wasn't working and that they received an email saying that they would be comped 15,000 Avios. More than likely it's gotten delayed or lost in the system and bit of a prod should hurry up the process.

Let me know how you get on
I might try replying to the email first.
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Old Jul 8, 19, 4:49 am
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Originally Posted by jamesn00 View Post
Damn autocorrect. It appears there is no way to modify a thread title
You could try clicking on the red triangle in your post and sending a message to our kind moderators.
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Old Jul 8, 19, 4:54 am
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Originally Posted by jamesn00 View Post
Damn autocorrect. It appears there is no way to modify a thread title
Moderators can.
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Old Jul 8, 19, 5:44 am
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Originally Posted by SteveF View Post
Moderators can.
We've fixed it now.

Signed: One of the BA forum moderators
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Old Jul 8, 19, 5:56 am
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If this was the flight on 29 June, mine credited on 4 July.
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Old Jul 9, 19, 1:50 am
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Same flight. Yet to credit though.
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Old Jul 23, 19, 12:27 pm
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Still not posted. Twitter team have passed info to customer relations but have not heard from them since they did that (1 week)
Twitter team have said CR are very busy.
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