Euro Traveller passengers using the Club Europe toilets?
#31
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#32
Join Date: Oct 2009
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When pointed out it's impossible in some aircraft with WTP, then you've changed your position.
Maybe, just maybe the contact centre isn't giving the correct information?
The people to ask are the people in charge of the aircraft, and at that time, whether you like it or not, is the Cabin Crew. If they say no, then so be it. It's no.
If a passenger cannot get past the trolley, and is in danger of soiling themselves, (and remember all disabilities aren't visable), asking the cabin crew to use the nearest, most convenient convenience is perfectly fair.
#33
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Yes you have! You've initially stated that what the contact centre said in the reply that you have is the instruction.
When pointed out it's impossible in some aircraft with WTP, then you've changed your position.
Maybe, just maybe the contact centre isn't giving the correct information?
The people to ask are the people in charge of the aircraft, and at that time, whether you like it or not, is the Cabin Crew. If they say no, then so be it. It's no.
If a passenger cannot get past the trolley, and is in danger of soiling themselves, (and remember all disabilities aren't visable), asking the cabin crew to use the nearest, most convenient convenience is perfectly fair.
When pointed out it's impossible in some aircraft with WTP, then you've changed your position.
Maybe, just maybe the contact centre isn't giving the correct information?
The people to ask are the people in charge of the aircraft, and at that time, whether you like it or not, is the Cabin Crew. If they say no, then so be it. It's no.
If a passenger cannot get past the trolley, and is in danger of soiling themselves, (and remember all disabilities aren't visable), asking the cabin crew to use the nearest, most convenient convenience is perfectly fair.
#34
Join Date: May 2016
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Posts: 50
It's not realistic or practical to expect 120 customers to only have the option of one washroom on a short flight. Which is why I haven't been on a short haul flight for some considerable time where customers from Euro Traveller haven't used the Club Europe washroom. Even if every customer were willing to wait to use the rear washroom, some may not be able to wait for reasons of disability / illness or anything else. The airline's stated position is realistically that customers use the washroom in the cabin provided unless crew indicate that they can use another facility. Since BA have removed washrooms on some short haul aircraft, it seems to me that the airline is accepting that the crew will more often than not give such permission on a routine basis.
#35
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It's not realistic or practical to expect 120 customers to only have the option of one washroom on a short flight. Which is why I haven't been on a short haul flight for some considerable time where customers from Euro Traveller haven't used the Club Europe washroom. Even if every customer were willing to wait to use the rear washroom, some may not be able to wait for reasons of disability / illness or anything else. The airline's stated position is realistically that customers use the washroom in the cabin provided unless crew indicate that they can use another facility. Since BA have removed washrooms on some short haul aircraft, it seems to me that the airline is accepting that the crew will more often than not give such permission on a routine basis.
#36
Join Date: Oct 2009
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The problem seems to be that you're not understanding my position, which at no point changed. You can be in your cabin, or lower classes of service, not higher. If there is no WTP lav you go to lower cabin (WT) and use their lav. Do you think the airline delegates this responsibility to the cabin crew to make up as they go along? Of course not, they have directives from the airline, which are in line with what I said in the first part of this post. In extraneous circumstances (passenger cannot get past the trolley, and is in danger of soiling themselves) an exception can be made for some passengers. However, as a RULE what I stated applies. Too many people think "I don't want to wait on line" is a valid reason to charge into whatever cabin they want. This sort of entitlement and behavior is not acceptable.
Can you wind your neck in with regards to that being fact now?
#37
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SINCE there was no concrete mention of BA's policy, that is WHY I reached out to them for clarification. I don't know why you think you're "winning" some how with this WTP business that isn't moving the needle. I'm sorry that you don't agree with the airline's policy, but it is what it is.
#39
Join Date: May 2016
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SINCE there was no concrete mention of BA's policy, that is WHY I reached out to them for clarification. I don't know why you think you're "winning" some how with this WTP business that isn't moving the needle. I'm sorry that you don't agree with the airline's policy, but it is what it is.
(i) Customers must always use the washroom designated for their cabin.
or
(ii) Customers must always use the washroom designated for their cabin unless told otherwise by cabin crew.
#40
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I would say that common sense dictates II is the case. No one is arguing otherwise, just that absent express permission from an FA due to some extenuating circumstances, coach passengers should not assume that they can use whatever lav is closest to their seat at their discretion regardless of ticketed cabin.
#41
Join Date: Oct 2009
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SINCE there was no concrete mention of BA's policy, that is WHY I reached out to them for clarification. I don't know why you think you're "winning" some how with this WTP business that isn't moving the needle. I'm sorry that you don't agree with the airline's policy, but it is what it is.
If you think one screenshot is definitive, then good for you. I don't think relying on incorrect information in a social media query is definitive.
As for what I personally do, is neither here, nor there, but for the record, when travelling WTP, I'll go against Letty's advice and use the Y lavs despite not being in the cabin I have booked.
If I'm on a single aisle 2 class aircraft, and I'm stuck behind the trolley, I'll ask the cabin crew if I can use the front toilet unless they can move to let me past.
And for the record, when I was travelling F, I did receive an jokey admonishment for using the J lavs, as they didn't have as nice toiletries. In my defence, I was half asleep, and needed to go and it was nearer.
Sadly you're seeing a DM as black and white, and not considering the real world where literally sh*t happens.
#42
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I'm not trying to win. I'm trying to show what your source isn't definitive, as it contains some glaring obviously wrong information.
If you think one screenshot is definitive, then good for you. I don't think relying on incorrect information in a social media query is definitive.
As for what I personally do, is neither here, nor there, but for the record, when travelling WTP, I'll go against Letty's advice and use the Y lavs despite not being in the cabin I have booked.
If I'm on a single aisle 2 class aircraft, and I'm stuck behind the trolley, I'll ask the cabin crew if I can use the front toilet unless they can move to let me past.
And for the record, when I was travelling F, I did receive an jokey admonishment for using the J lavs, as they didn't have as nice toiletries. In my defence, I was half asleep, and needed to go and it was nearer.
Sadly you're seeing a DM as black and white, and not considering the real world where literally sh*t happens.
If you think one screenshot is definitive, then good for you. I don't think relying on incorrect information in a social media query is definitive.
As for what I personally do, is neither here, nor there, but for the record, when travelling WTP, I'll go against Letty's advice and use the Y lavs despite not being in the cabin I have booked.
If I'm on a single aisle 2 class aircraft, and I'm stuck behind the trolley, I'll ask the cabin crew if I can use the front toilet unless they can move to let me past.
And for the record, when I was travelling F, I did receive an jokey admonishment for using the J lavs, as they didn't have as nice toiletries. In my defence, I was half asleep, and needed to go and it was nearer.
Sadly you're seeing a DM as black and white, and not considering the real world where literally sh*t happens.
#43
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For me it is quite simple - if in economy and the cabin crew are selling their products then they should move the trolley to let me past to use the economy toilets - I am the paying passenger.
#44
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#45
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If there's a trolley between me and the rear toilet, then I go to the front. That's common sense.