Why does BA take £15 to cancel a booking?
Jun 17, 2019, 1:24 am
#1
Original Poster
Join Date: Sep 2010
Posts: 610
Why does BA take £15 to cancel a booking?
I have to cancel a flight i bought and with the £15 that they take for "admin" which will essentially have no human contact whatsoever as i am doing this online, what is the justification for them to take this money? I am slightly annoyed and what i am going to do is just check in so that they cant resell my ticket.
Jun 17, 2019, 1:26 am
#2
Join Date: Mar 2018
Location: London(ish)
Programs: BA Gold
Posts: 565
How do you think they developed the system that let you cancel with no human contact? They paid someone to do this for them.
Albeit not as much as we would have all liked but a lot of thought and development went into that system and that's their charge. Simple as that I'd say.
Albeit not as much as we would have all liked but a lot of thought and development went into that system and that's their charge. Simple as that I'd say.
Jun 17, 2019, 1:33 am
#4
Original Poster
Join Date: Sep 2010
Posts: 610
Its just infuriating that i will now get £10 instead of the allotted £25 from my taxes etc. They are already getting the cost of my ticket, albeit not much.. and will probably resell my ticket if i cancel as its months away.
The only thing that this is doing is making me keep the seat so they dont make more money on it. Yes it can be used as a no show but at least it wont be resold.
The only thing that this is doing is making me keep the seat so they dont make more money on it. Yes it can be used as a no show but at least it wont be resold.
Jun 17, 2019, 1:34 am
#6
Join Date: Jun 2013
Posts: 1,225
I have to cancel a flight i bought and with the £15 that they take for "admin" which will essentially have no human contact whatsoever as i am doing this online, what is the justification for them to take this money? I am slightly annoyed and what i am going to do is just check in so that they cant resell my ticket.
Jun 17, 2019, 1:34 am
#7
Original Poster
Join Date: Sep 2010
Posts: 610
Both easyjet and ryanair charge way less for tickets in the first place though. The reason im cancelling is because there is a ryanair flight that is going to get me home easier and it was a fraction of the BA flight.
Jun 17, 2019, 1:35 am
#8
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
Jun 17, 2019, 1:40 am
#9
Original Poster
Join Date: Sep 2010
Posts: 610
Is this a serious post? BA made clear before you bought your ticket what the cancellation terms were. If you chose not to read them that's your choice. Believe it or not it costs a company money to process a refund and there's no reason why that shouldn't be passed onto the consumer. Is there much point to keeping this thread open?
My point is that should i cancel, BA will resell the ticket and make more money on it, especially the popular route i have the ticket for. Taking that amount of money and making the cancellation effectively worthless for me means that i will simply not cancel, meaning that they lose money on a ticket that they could have resold at the elevated price i have just seen they are selling the tickets for.
Jun 17, 2019, 1:45 am
#12
Join Date: Jun 2013
Posts: 1,225
Yes i did thank you and im a frequent flyer, albeit not always with BA because frankly, euro traveler isnt worth it at all.
My point is that should i cancel, BA will resell the ticket and make more money on it, especially the popular route i have the ticket for. Taking that amount of money and making the cancellation effectively worthless for me means that i will simply not cancel, meaning that they lose money on a ticket that they could have resold at the elevated price i have just seen they are selling the tickets for.
My point is that should i cancel, BA will resell the ticket and make more money on it, especially the popular route i have the ticket for. Taking that amount of money and making the cancellation effectively worthless for me means that i will simply not cancel, meaning that they lose money on a ticket that they could have resold at the elevated price i have just seen they are selling the tickets for.
Jun 17, 2019, 1:47 am
#13
Original Poster
Join Date: Sep 2010
Posts: 610
They wont because it will appear that i am still flying.. i know they oversell but they only do that by a certain number.. they dont overselll a whole plane of passengers. For £10 im going to keep the ticket and if something goes wrong with the Ryanair flight at least i have a back up and i wouldnt have done that if i had the majority of my taxes returned to me, not taken by BA.
Jun 17, 2019, 1:49 am
#14
Original Poster
Join Date: Sep 2010
Posts: 610
You can't be that much of a frequent flyer if an airline cancellation fee surprises you. Which airlines have you flown that don't charge cancellation fees? You also don't appear to be familiar with the process of overselling (which a frequent flyer is). Even if you check-in BA can, and likely will, still sell your seat.
Jun 17, 2019, 1:55 am
#15
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
They wont because it will appear that i am still flying.. i know they oversell but they only do that by a certain number.. they dont overselll a whole plane of passengers. For £10 im going to keep the ticket and if something goes wrong with the Ryanair flight at least i have a back up and i wouldnt have done that if i had the majority of my taxes returned to me, not taken by BA.