BA emailing wrong email address (other passenger in the booking)
Jun 10, 2019, 1:47 am
#1
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
BA emailing wrong email address (other passenger in the booking)
I booked the inbound of a 2-4-1 yesterday, but they had to send the booking to another office to calculate the amount in cash to pay.
This morning they sent an email addressed to Mr ringingup (myself) asking me to contact them, but they sent it to my partner instead, who is the second passenger on the booking.
Clearly this shouldn’t happen, as I made the booking, this is not a household account and the voucher was on my account.
What’s the Avios compensation for this? Just kidding
This morning they sent an email addressed to Mr ringingup (myself) asking me to contact them, but they sent it to my partner instead, who is the second passenger on the booking.
Clearly this shouldn’t happen, as I made the booking, this is not a household account and the voucher was on my account.
What’s the Avios compensation for this? Just kidding
Jun 10, 2019, 2:03 am
#3
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Nope! both my first name and last name come first alphabetically.
Jun 10, 2019, 2:24 am
#5
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,531
Jun 10, 2019, 2:34 am
#6
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Same here, albeit only occasionally. And all transactions are in my name, on my BA Amex.
No discernible logic ...
My BAEC # ends ...07, hers in ...01. All other numbers the same.
My initial P, hers S.
No discernible logic ...
My BAEC # ends ...07, hers in ...01. All other numbers the same.
My initial P, hers S.
Jun 10, 2019, 5:47 am
#9
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Same here, when I book for myself and my wife (who travels far less frequently) she invariably receives all the email communications related to the flights themselves. Very strange.
Jun 10, 2019, 5:56 am
#10
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,962
Exec club number perhaps?
I am ‘head’ of our BAEC family, alphabetically first, and can make a booking through my account, using my credit card and my Amex voucher, but the e-mails still go to my wife. Only tenuous logic I can come up with is that her BAEC number is numerically before mine (even though it’s much newer).
I am ‘head’ of our BAEC family, alphabetically first, and can make a booking through my account, using my credit card and my Amex voucher, but the e-mails still go to my wife. Only tenuous logic I can come up with is that her BAEC number is numerically before mine (even though it’s much newer).
Jun 10, 2019, 6:23 am
#11
Join Date: May 2012
Location: London
Programs: BA Gold, HH Diamond
Posts: 663
Oddly, I made some seating changes recently to a booking, and for once did receive the email to notify me of the changes - which according to the email had been made by Mr JtO!!
Jun 10, 2019, 7:35 am
#12
Join Date: Jul 2005
Location: 64K or 2A
Programs: BA LT Gold, HH Diamond
Posts: 785
Happens all the time to us. My wife’s ticket is always the lower serial number and the lower check in seq number too. Given up worrying, just another case of BA IT being unable to organise a small drinking event in a brewery.
Jun 10, 2019, 11:50 am
#13
Join Date: Jan 2005
Location: oak/sfo
Programs: BA Silver, AF Silver
Posts: 225
My 9yo daughter always gets the emails when I'm traveling with my kids.... the email address forwards to me so I don't really care, but it still seems weird.
(edit: just checked the EC numbers and indeed her number is the lowest of the party)
(edit: just checked the EC numbers and indeed her number is the lowest of the party)
Last edited by jamesn00; Jun 10, 2019 at 11:53 am Reason: added more info
Jun 11, 2019, 2:04 am
#14
Original Poster
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
In my case, my BAEC number is lower.
What I think might have happened in my case is that the email address to send the notification to was chosen manually rather than being picked up automatically.
What I think might have happened in my case is that the email address to send the notification to was chosen manually rather than being picked up automatically.