In First - Meal given to another passenger
#31
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
What does anything here have to do with some older disgruntled lady? Are you suggesting that a young man would be happy to have his specially ordered meal given to another passenger?
#32
Original Poster
Join Date: Nov 2009
Location: GCM
Posts: 1,009
NO thats not required, she was embarrised and upset by her mistake, I dont even think it was her who told the 3K customer. Anyway I might write in just to put it on record, the food was a mistake it could of been handled diffrently, the seat falling apart and power not working are not acceptable on a full F paid ticket. (well not aceptabble on a redemption either).
The worse thing was from MIA we were conecting to GCM and LHR had rung ahead to the AA Lounge to confirm entry off a F arrival as we were supposed to be connecting AA but this was changed to Cayman Airways, then that was delayed and put in terminal J. The oneworld lounge their would not let us in, I gave up and had a McDonalds, it was very tasty as I was so hungry. The GCM flight was delayed and did not arrive till gone midnight 24 hours after leaving the UK hotel.
Not the best end to the trip.
On a side note my wife who ate a lot earlier said the pork was great a lot better than the beef on some of the other legs, not sure if she was just rubbing it in though
JJ
The worse thing was from MIA we were conecting to GCM and LHR had rung ahead to the AA Lounge to confirm entry off a F arrival as we were supposed to be connecting AA but this was changed to Cayman Airways, then that was delayed and put in terminal J. The oneworld lounge their would not let us in, I gave up and had a McDonalds, it was very tasty as I was so hungry. The GCM flight was delayed and did not arrive till gone midnight 24 hours after leaving the UK hotel.
Not the best end to the trip.
On a side note my wife who ate a lot earlier said the pork was great a lot better than the beef on some of the other legs, not sure if she was just rubbing it in though
JJ
#33
Join Date: Nov 2017
Location: UK
Programs: Mucci Chevalier de Actes Bénéfiques pour les Autres, BAEC Gold.
Posts: 1,487
For heavens sake, don’t take one of those into First class! You will have a sneaky picture taken of the offending bag and a multi-page thread will start on FT!
So, can I take it you have a better chance of two dinners in 3K, rather than no dinner in 2K (as I frantically remove myself from 2K and into to 3K for my flights in July)?
I recently had the pork when I flew First to Chicago and to be honest the meal was pretty small in size. I am not really surprised Mr/Mrs 3K accepted second helpings!
Did he/she have your starter & pudding as well?
So, can I take it you have a better chance of two dinners in 3K, rather than no dinner in 2K (as I frantically remove myself from 2K and into to 3K for my flights in July)?
I recently had the pork when I flew First to Chicago and to be honest the meal was pretty small in size. I am not really surprised Mr/Mrs 3K accepted second helpings!
Did he/she have your starter & pudding as well?
#34
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,042
Slightly off topic but my experiences in F with BA out of MIA are consistently dire. I’m not sure what it is. It may simply be a MF destination that attracts lots of young and inexperienced crew who are hungover to hell by the time they start work on the inbound. I’ve had no offer of a boarding drink, amenity kit or PJs on one flight, to being asked what was wrong with the white wine when I asked to change to red for my beef, to being told it’s pudding or cheese but not both, to just surly and disinterested teenagers doing the bare minimum. I now actively avoid using the route with BA.
#35
Join Date: Dec 2012
Posts: 1,677
I don't understand what was to gain from the crew telling the other passenger that they had your meal.
#36
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,811
Having said that, one of the arts of good service is rapid recovery from mistakes. The OP had some dietary constraints which inhibited this somewhat, but in the ideal world there would have been a Plan B Meal and copious champagne which would smooth over any ruffled feathers, and before long the OP would have been saluting their good fortune to miss out on the pork. Unfortunately that also didn't happen here.
#37
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,547
I hate to hear about these service failures, they do not make good reading and of course they should never happen but I have noticed that one of posters appear out of nowhere on these threads to have a pop at BA, they then disappear back into their holes.
Oh well that the joy on the internet, I guess it makes them happy!
Oh well that the joy on the internet, I guess it makes them happy!
#38
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
So I was flying LHR to MIA in F yesterday and I had preordered the pork. I asked for the food later in the flight as I had eaten Lunch at LHR. Anyway about 6 hours into the flight I asked for my meal to be made and then the crew delivered it to 3K instead of 2K. the passenger did not say anything and ate my dinner, I did not see they had served it to him either.
When I went back to the galley about 40 mins after asking they said oh have you not already eaten....... NO
The crew member in question was quite upset The other crew members offer to see if they had something else left.... well there was but I was allergic to some of the ingredients. this is why I went through the trouble of calling you First to get the Menus and chef notes on ingredients, below I.flew, and yes my meal I had preordered.
Anyway I asked for the CSM, he was busy and we had not seem him at all the entire flight, so I went to find him in club. he gave me 6500 avis and said I should write in as that’s all he could do, my seat was falling apart and the power sockets worked about 20% of the time. BA First needs to go, it’s hardly a step up from business and with filthy cabins and the new improvements to CW when it rolls out I can’t see a future. This was the last of 4 legs in First then the 2x 747’s were filthy and very tired.
One final thing the crew told the passenger behind he had my meal, it was his first time in First but embarrassing for him and me.
That is my rant over
JJ
When I went back to the galley about 40 mins after asking they said oh have you not already eaten....... NO
The crew member in question was quite upset The other crew members offer to see if they had something else left.... well there was but I was allergic to some of the ingredients. this is why I went through the trouble of calling you First to get the Menus and chef notes on ingredients, below I.flew, and yes my meal I had preordered.
Anyway I asked for the CSM, he was busy and we had not seem him at all the entire flight, so I went to find him in club. he gave me 6500 avis and said I should write in as that’s all he could do, my seat was falling apart and the power sockets worked about 20% of the time. BA First needs to go, it’s hardly a step up from business and with filthy cabins and the new improvements to CW when it rolls out I can’t see a future. This was the last of 4 legs in First then the 2x 747’s were filthy and very tired.
One final thing the crew told the passenger behind he had my meal, it was his first time in First but embarrassing for him and me.
That is my rant over
JJ
#39
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
NO thats not required, she was embarrised and upset by her mistake, I dont even think it was her who told the 3K customer. Anyway I might write in just to put it on record, the food was a mistake it could of been handled diffrently, the seat falling apart and power not working are not acceptable on a full F paid ticket. (well not aceptabble on a redemption either).
The worse thing was from MIA we were conecting to GCM and LHR had rung ahead to the AA Lounge to confirm entry off a F arrival as we were supposed to be connecting AA but this was changed to Cayman Airways, then that was delayed and put in terminal J. The oneworld lounge their would not let us in, I gave up and had a McDonalds, it was very tasty as I was so hungry. The GCM flight was delayed and did not arrive till gone midnight 24 hours after leaving the UK hotel.
Not the best end to the trip.
On a side note my wife who ate a lot earlier said the pork was great a lot better than the beef on some of the other legs, not sure if she was just rubbing it in though
JJ
The worse thing was from MIA we were conecting to GCM and LHR had rung ahead to the AA Lounge to confirm entry off a F arrival as we were supposed to be connecting AA but this was changed to Cayman Airways, then that was delayed and put in terminal J. The oneworld lounge their would not let us in, I gave up and had a McDonalds, it was very tasty as I was so hungry. The GCM flight was delayed and did not arrive till gone midnight 24 hours after leaving the UK hotel.
Not the best end to the trip.
On a side note my wife who ate a lot earlier said the pork was great a lot better than the beef on some of the other legs, not sure if she was just rubbing it in though
JJ
I would have even told the AA Lounge Agent that I need to eat due to a medical condition and not on my dime and not at a Fast Food restaurant. If they refused me access I would have said take it up with BA remember I am your customer and I am hangry ! No this is not entitlement I paid good money on a BA Flight for FC service and the least that I could get is a shower and food Where is the Service Recovery! If I were BA I would have allowed you access to the OW Lounge as a start then offer you other compensation later. It would cost less to allow you to access the OW Lounge than paying for a restaurant voucher.
Yes a mistake happened but there are consequences. First take care of the passenger then take care of reprimanding the crew.
Last edited by danielonn; May 19, 2019 at 8:39 pm
#40
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
I reckon about half of the crew I fly with on MF have at least an undergrad degree or are studying for one. They’re more than capable of doing their jobs and they definitely don’t lack the IQ or the ability to do so. Let’s not make sweeping, insulting generalisations about people you don’t know.
The crewmember clearly made a genuine mistake that shouldn’t have happened. I’m damn sure they won’t make it again.
All the Flight attendant had to say is this Mr Jenkins and did you pre-order the meal? If he said no then they would move on and give it to the right person.
Normally when you board (I have pre ordered a Meal) I was greeted by my name and the Pursuer said"I see that you have pre-ordered a meal would you like to be served now or later"? I asked for it in an hour and it was ready on the nose!
#41
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Ever since then as we all settle down I get hold of the CCmember serving "my side" and remind her/him of my AVML. Has worked every time since then. Most travels in J, occasional F.
#42
Join Date: Jul 2010
Location: RTW
Posts: 677
With suggestions like that it's no wonder customer relations departments become hard-nosed. A human made a mistake, as we all do (except perhaps for this poster: "Gee whiz I would make for a better Flight Attendant or Cabin Service Manager "), and I think the OP's account & follow up comments have been very reasonable in the circumstances.
#43
Join Date: Nov 2017
Location: UK
Programs: Mucci Chevalier de Actes Bénéfiques pour les Autres, BAEC Gold.
Posts: 1,487
I was expecting some wag to post that they recently had a most enjoyable flight from LHR to Miami in First Class, with a fantastic crew.
The flight was only marginally spoilt by another First-Class passenger moaning about his seat not working correctly and complaining about food.
The new First-Class catering offer is much improved. In particular, instead of the small second meal of a couple of finger sandwiches and two micro scones, they now serve a second full meal at around the six-hour point.
You don’t even have to pre-order this, it just appears. The pork was delicious.
The complainer was last seen making a dash for MacDonald’s! I simply cannot understand how anyone can prefer Maccy D’s fare to the delicious meals served on board.
Yours etc
The flight was only marginally spoilt by another First-Class passenger moaning about his seat not working correctly and complaining about food.
The new First-Class catering offer is much improved. In particular, instead of the small second meal of a couple of finger sandwiches and two micro scones, they now serve a second full meal at around the six-hour point.
You don’t even have to pre-order this, it just appears. The pork was delicious.
The complainer was last seen making a dash for MacDonald’s! I simply cannot understand how anyone can prefer Maccy D’s fare to the delicious meals served on board.
Yours etc
Last edited by BarneyMcGrew; May 20, 2019 at 12:23 am
#44
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,228
Even a first grader could read a name and know its not for anyone else like an invitation to a party! If I got Suzy's invitation I would not open it and give it to Suzy even if I was not invited to the part.y. Your name is clearly posted on the front of the Meal with your Seat # and PNR#. The Manifest would show your pre-ordered meal so this is a second confirmation. Hence this is the reason that you must order your meal no later than 24 hours or so before your flight. Gee whiz I would make for a better Flight Attendant or Cabin Service Manager as I would greet everyone in the cabin with the Meal Order manifest and ensure that everyone got their Special Meal or Pre Ordered meal. I think this job should be left up to the Cabin Service Manager and not just some random flight attendant who can't decipher 2K from 3K. I know even the best people make mistakes but this one was so avoidable.
All the Flight attendant had to say is this Mr Jenkins and did you pre-order the meal? If he said no then they would move on and give it to the right person.
Normally when you board (I have pre ordered a Meal) I was greeted by my name and the Pursuer said"I see that you have pre-ordered a meal would you like to be served now or later"? I asked for it in an hour and it was ready on the nose!
All the Flight attendant had to say is this Mr Jenkins and did you pre-order the meal? If he said no then they would move on and give it to the right person.
Normally when you board (I have pre ordered a Meal) I was greeted by my name and the Pursuer said"I see that you have pre-ordered a meal would you like to be served now or later"? I asked for it in an hour and it was ready on the nose!
I am still chuckling at the thought of passenger 3K sat there half way through a film or something and crew arrives with tablecloth “I’m here to set your table Mr 2K.” “Umm...ok”!
Last edited by IAMORGAN; May 20, 2019 at 1:00 am
#45
Join Date: Dec 2016
Posts: 587
Even a first grader could read a name and know its not for anyone else like an invitation to a party! If I got Suzy's invitation I would not open it and give it to Suzy even if I was not invited to the part.y. Your name is clearly posted on the front of the Meal with your Seat # and PNR#. The Manifest would show your pre-ordered meal so this is a second confirmation. Hence this is the reason that you must order your meal no later than 24 hours or so before your flight. Gee whiz I would make for a better Flight Attendant or Cabin Service Manager as I would greet everyone in the cabin with the Meal Order manifest and ensure that everyone got their Special Meal or Pre Ordered meal. I think this job should be left up to the Cabin Service Manager and not just some random flight attendant who can't decipher 2K from 3K. I know even the best people make mistakes but this one was so avoidable.
All the Flight attendant had to say is this Mr Jenkins and did you pre-order the meal? If he said no then they would move on and give it to the right person.
Normally when you board (I have pre ordered a Meal) I was greeted by my name and the Pursuer said"I see that you have pre-ordered a meal would you like to be served now or later"? I asked for it in an hour and it was ready on the nose!
All the Flight attendant had to say is this Mr Jenkins and did you pre-order the meal? If he said no then they would move on and give it to the right person.
Normally when you board (I have pre ordered a Meal) I was greeted by my name and the Pursuer said"I see that you have pre-ordered a meal would you like to be served now or later"? I asked for it in an hour and it was ready on the nose!