So the BA Call Centre Agent can see my search history
May 6, 2019, 8:22 pm
#31
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
May 7, 2019, 12:43 am
#32
Join Date: Aug 2014
Posts: 2,660
Effectively when the BA agents access your account, they log into your account just as you would do using an “on behalf of” portal. This is common with a lot of companies , banks, insurance etc so that when you phone up with a query or problem the agents can try and replicate what you can see.
I had this when trying to chose a seat on a flight and the agent said I’ll just log into your account to have a look and see why thst isn’t coming up,for you... then selected the seat that I couldn’t but should have been able to and sent an investigation ticket off to their IT team.
I had this when trying to chose a seat on a flight and the agent said I’ll just log into your account to have a look and see why thst isn’t coming up,for you... then selected the seat that I couldn’t but should have been able to and sent an investigation ticket off to their IT team.
May 7, 2019, 12:54 am
#33
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
staffer just might send him some avios !