Urgent Question/ Re-Routing
Apr 15, 2019, 2:58 pm
#16
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Many thanks CWS for the good thoughts. And yes, we are sitting at the Hilton in HEL.
What would you predict they do, if we did nothing tonight and just arrived at our flight tomorrow?
If then, they could not bring us to PHX on time
- from your answer I understand we would lose TPs
- but could we perhaps be entitled for EU261 compensation - if in any case we would arrive 4 hours late?
What would you predict they do, if we did nothing tonight and just arrived at our flight tomorrow?
If then, they could not bring us to PHX on time
- from your answer I understand we would lose TPs
- but could we perhaps be entitled for EU261 compensation - if in any case we would arrive 4 hours late?
Personally, bringing what I have seen here, and in the absence of knowing things like your PHX plans (etc) what I would do is stick to the AY trip to LHR, go to T5, ask to be rebooked on the next JFK then next West Coast and then PHX from there. So perhaps accepting SFO, LAS, SAN routings if necessary. There is a danger you will be sent back to T3, however, on the basis that it is an AA ticket.
Apr 15, 2019, 3:07 pm
#18
Join Date: Dec 2009
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Firstly we would need to know the cause of the delay (if it happens) so make sure you ask and note down what they say. However Finnair aren't good with EC261 since there isn't a very good small claims system in Finland compared to other EU countries. Best not to assume you are going to get it at this stage.
Personally, bringing what I have seen here, and in the absence of knowing things like your PHX plans (etc) what I would do is stick to the trip, go to T5, ask to be rebooked on the next JFK then next West Coast and then PHX from there. So perhaps accepting SFO, LAS, SAN routings if necessary.
Personally, bringing what I have seen here, and in the absence of knowing things like your PHX plans (etc) what I would do is stick to the trip, go to T5, ask to be rebooked on the next JFK then next West Coast and then PHX from there. So perhaps accepting SFO, LAS, SAN routings if necessary.
The other early morning A350 arrival is coming in from Hong Kong early, landing at 5.40am local so there may be a possibility of an aircraft switch?
Apr 15, 2019, 4:08 pm
#19
Join Date: May 2017
Posts: 2,016
It looks as if the OP is booked on the earliest possible flight.
You could maybe ask for an extra connection. For example, at 07:35 there's AY951 to CPH, AY911 to OSL, AY1141 to WAW and AY1571 to CDG, and you could maybe find a BA flight from one of those airports which would take you to LHR in time.
Apr 15, 2019, 4:19 pm
#20
Join Date: Oct 2018
Posts: 285
So my experience FWIW is when my outward direct flight was cancelled I worked out a feasible alternative and then phoned BA Holidays and politely requested specific rerouting. I was asked if I would prefer a shorter route with a LHR LGW transfer (which actually ended up longer) but I just politely declined with a ‘No thanks’. Just firmly stick to your guns and know the date and times and flight numbers you want - and alternates JIC. You should be ok.
Apr 15, 2019, 4:36 pm
#21
Original Poster
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 401
So my experience FWIW is when my outward direct flight was cancelled I worked out a feasible alternative and then phoned BA Holidays and politely requested specific rerouting. I was asked if I would prefer a shorter route with a LHR LGW transfer (which actually ended up longer) but I just politely declined with a ‘No thanks’. Just firmly stick to your guns and know the date and times and flight numbers you want - and alternates JIC. You should be ok.
AA would book us to everything which makes sense,
However most routes are fully booked in business. (Was on the phone with AA)
-> we might result ending in a direct routing LHR-PHX on BA . Thus my question:
How to receive ORC?
Apr 15, 2019, 4:38 pm
#22
Original Poster
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 401
Firstly we would need to know the cause of the delay (if it happens) so make sure you ask and note down what they say. However Finnair aren't good with EC261 since there isn't a very good small claims system in Finland compared to other EU countries. Best not to assume you are going to get it at this stage.
Personally, bringing what I have seen here, and in the absence of knowing things like your PHX plans (etc) what I would do is stick to the AY trip to LHR, go to T5, ask to be rebooked on the next JFK then next West Coast and then PHX from there. So perhaps accepting SFO, LAS, SAN routings if necessary. There is a danger you will be sent back to T3, however, on the basis that it is an AA ticket.
Personally, bringing what I have seen here, and in the absence of knowing things like your PHX plans (etc) what I would do is stick to the AY trip to LHR, go to T5, ask to be rebooked on the next JFK then next West Coast and then PHX from there. So perhaps accepting SFO, LAS, SAN routings if necessary. There is a danger you will be sent back to T3, however, on the basis that it is an AA ticket.
Apr 15, 2019, 4:55 pm
#23
Original Poster
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 401
This is what I found from another post
While I can't answer this specific question, AA have replied to my GF's claim for ORC by saying they won't entertain any claim as the delay is being attributed to ATC. While there certainly was an ATC delay this only occurred after we were delayed because of the mechanical issue with the aircraft. We tried to argue that had the aircraft not needed to have its front tyres replaced then we would have had an on-time departure, and that we were only subjected to the ATC restrictions because of the mechanical issues. AA have said that because we were re-accommodated and booked onto other flights they won't do anything for us.
Apr 15, 2019, 4:56 pm
#24
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
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Shl, I hope all goes well for you tomorrow. If you have any energy left tonight, this thread is well worth a read.
https://www.flyertalk.com/forum/brit...r-s-guide.html
https://www.flyertalk.com/forum/brit...r-s-guide.html
Apr 15, 2019, 5:06 pm
#25
Original Poster
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 401
Shl, I hope all goes well for you tomorrow. If you have any energy left tonight, this thread is well worth a read.
https://www.flyertalk.com/forum/brit...r-s-guide.html
https://www.flyertalk.com/forum/brit...r-s-guide.html
Apr 15, 2019, 5:32 pm
#26
Original Poster
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 401
Update for all: We have been booked to LH and will be arriving LHR on time. Will try to call BA for the missing 80 TP later.
As always I do really appreciate the input from all of you!
For reference our flights are HEL-MUC-LHR on LH 2467/ 2472
As always I do really appreciate the input from all of you!
For reference our flights are HEL-MUC-LHR on LH 2467/ 2472
Apr 15, 2019, 7:12 pm
#27
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 932
Hope in any case that your other flights all go smoothly and you enjoy whatever time you have planned in PHX.
Apr 15, 2019, 7:42 pm
#28
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,777
AY 1331 is mostly a cargo rotation so the aircraft can't easily be swapped unless its for another widebody. I found this out the hard way while AY 1332 was unable to make up a delay due to the time needed to unload the 25 tons of cargo (!) that came from HEL.
Apr 15, 2019, 8:06 pm
#30
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Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 401
Good to read that a solution was found - I assume this was done at the airport (as you were rebooked on a different airline/alliance) - or was this sorted via a phone agent?
Hope in any case that your other flights all go smoothly and you enjoy whatever time you have planned in PHX.
Hope in any case that your other flights all go smoothly and you enjoy whatever time you have planned in PHX.
AA could not help. They looked at options from LHR following the delayed arrival but all flights LAX/ MIA/ SFO fully booked in J. They were not open to book us into F/A. Only option would have been LHR-PHX direct via BA or narrow bodies/ 2 class services.
BA was even worse. They could not help at all referring that the ticket was 001.
Still not sure how to get the missing 80TP but will try and keep you all updated.
At least we are on the run again ;-)
thanks all for your participation, good advice and thoughts.