Using a GUF - Propeller Travel
Jun 18, 2019, 5:39 am
#18
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,777
Propeller Travel - Crap GUF Service
Removed following resolution ... webform sent to spam = not good for client serivce
Last edited by alexwuk; Jun 20, 2019 at 8:23 am
Jun 18, 2019, 5:53 am
#21
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,777
I disagree - I tried to book with them because of all the suggestions to do so on this forum for using BA's GUFs. Had I seen a post like this, I'd have stuck with Trailfinders and wouldn't be looking at paying an extra £1.5k for the same flights.
Jun 18, 2019, 5:54 am
#22
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
I tried to use Propeller to book a simple two segment return GUF ticket yesterday (having previously used my Corporate TA or Trailfinders). Well, that was a mistake: the fare involved has a "Reservations must be made by 19 JUNE 2019" line, which I highlighted in the Propeller booking form [it didn't need ticketing until the end of the week so there was plenty of time for BA to approve issuance today or tomorrow]. After a 4 hour wait without an answer (during UK and US business hours on a weekday), I called in twice to highlight that this was a reservation, but their phone number is sent to a generic human voicemail company who have no access to Propeller's systems and just send them an email to say you called.
This morning I have no answer from Propeller, no reservation and the fare I wanted to use has expired. Propeller get good reviews for using GUFs here but I'm baffled why if this is their usual service standard. Trailfinders are a bit more expensive but actually read their email and answer the phone...
This morning I have no answer from Propeller, no reservation and the fare I wanted to use has expired. Propeller get good reviews for using GUFs here but I'm baffled why if this is their usual service standard. Trailfinders are a bit more expensive but actually read their email and answer the phone...
Jun 18, 2019, 5:57 am
#23
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
I tried to use Propeller to book a simple two segment return GUF ticket yesterday (having previously used my Corporate TA or Trailfinders). Well, that was a mistake: the fare involved has a "Reservations must be made by 19 JUNE 2019" line, which I highlighted in the Propeller booking form [it didn't need ticketing until the end of the week so there was plenty of time for BA to approve issuance today or tomorrow]. After a 4 hour wait without an answer (during UK and US business hours on a weekday), I called in twice to highlight that this was a reservation, but their phone number is sent to a generic human voicemail company who have no access to Propeller's systems and just send them an email to say you called.
This morning I have no answer from Propeller, no reservation and the fare I wanted to use has expired. Propeller get good reviews for using GUFs here but I'm baffled why if this is their usual service standard. Trailfinders are a bit more expensive but actually read their email and answer the phone...
This morning I have no answer from Propeller, no reservation and the fare I wanted to use has expired. Propeller get good reviews for using GUFs here but I'm baffled why if this is their usual service standard. Trailfinders are a bit more expensive but actually read their email and answer the phone...
Jun 18, 2019, 6:04 am
#24
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,777
The fare didn't need Ticketing by 17th June, just the reservation creation date had to be by then. the Ticketing deadline would have been 3 days after the reservation was made - which is plenty of time for BA approval. It wasn't a mistake fare, just a lowering of the usual ex-UK fares to Latin America for a few days.
ADVANCE RESERVATIONS/TICKETING
CONFIRMED RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT
LEAST 7 DAYS BEFORE DEPARTURE.
TICKETING MUST BE COMPLETED WITHIN 3 DAYS AFTER
RESERVATIONS ARE MADE OR AT LEAST 7 DAYS BEFORE
DEPARTURE WHICHEVER IS EARLIER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
DUE TO TTL ROBOT PROCESS DIFFERENCES MAY EXIST
BETWEEN THE CRS LAST TICKETING DATE AND TTL ROBOT
REMARK.
THE INFORMATION BY SSR IN THE PNR PREVAILS.
SALES RESTRICTIONS
FOOTNOTE RULE
RESERVATIONS MUST BE MADE ON/BEFORE 17JUN19.
ADVANCE RESERVATIONS/TICKETING
CONFIRMED RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT
LEAST 7 DAYS BEFORE DEPARTURE.
TICKETING MUST BE COMPLETED WITHIN 3 DAYS AFTER
RESERVATIONS ARE MADE OR AT LEAST 7 DAYS BEFORE
DEPARTURE WHICHEVER IS EARLIER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
DUE TO TTL ROBOT PROCESS DIFFERENCES MAY EXIST
BETWEEN THE CRS LAST TICKETING DATE AND TTL ROBOT
REMARK.
THE INFORMATION BY SSR IN THE PNR PREVAILS.
SALES RESTRICTIONS
FOOTNOTE RULE
RESERVATIONS MUST BE MADE ON/BEFORE 17JUN19.
Jun 18, 2019, 6:52 am
#25
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,966
The fare didn't need Ticketing by 17th June, just the reservation creation date had to be by then. the Ticketing deadline would have been 3 days after the reservation was made - which is plenty of time for BA approval. It wasn't a mistake fare, just a lowering of the usual ex-UK fares to Latin America for a few days.
Jun 18, 2019, 7:16 am
#26
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,777
Usually fares include an "Issue By" date rather than a "Reserve By" date (in fact, I can't recall seeing a fare with a Reserve by date without an Issue By date) - I'm genuinely uncertain. To be clear: the fare wasn't pulled, just the deadline for reservation creation has passed.
Jun 18, 2019, 9:24 am
#27
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Jun 18, 2019, 11:05 am
#28
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
The fare didn't need Ticketing by 17th June, just the reservation creation date had to be by then. the Ticketing deadline would have been 3 days after the reservation was made - which is plenty of time for BA approval. It wasn't a mistake fare, just a lowering of the usual ex-UK fares to Latin America for a few days.
ADVANCE RESERVATIONS/TICKETING
CONFIRMED RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT
LEAST 7 DAYS BEFORE DEPARTURE.
TICKETING MUST BE COMPLETED WITHIN 3 DAYS AFTER
RESERVATIONS ARE MADE OR AT LEAST 7 DAYS BEFORE
DEPARTURE WHICHEVER IS EARLIER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
DUE TO TTL ROBOT PROCESS DIFFERENCES MAY EXIST
BETWEEN THE CRS LAST TICKETING DATE AND TTL ROBOT
REMARK.
THE INFORMATION BY SSR IN THE PNR PREVAILS.
SALES RESTRICTIONS
FOOTNOTE RULE
RESERVATIONS MUST BE MADE ON/BEFORE 17JUN19.
ADVANCE RESERVATIONS/TICKETING
CONFIRMED RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT
LEAST 7 DAYS BEFORE DEPARTURE.
TICKETING MUST BE COMPLETED WITHIN 3 DAYS AFTER
RESERVATIONS ARE MADE OR AT LEAST 7 DAYS BEFORE
DEPARTURE WHICHEVER IS EARLIER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
DUE TO TTL ROBOT PROCESS DIFFERENCES MAY EXIST
BETWEEN THE CRS LAST TICKETING DATE AND TTL ROBOT
REMARK.
THE INFORMATION BY SSR IN THE PNR PREVAILS.
SALES RESTRICTIONS
FOOTNOTE RULE
RESERVATIONS MUST BE MADE ON/BEFORE 17JUN19.
Last edited by Filthy Monkey; Jun 18, 2019 at 11:40 am
Jun 18, 2019, 3:44 pm
#29
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
The fare didn't need Ticketing by 17th June, just the reservation creation date had to be by then. the Ticketing deadline would have been 3 days after the reservation was made - which is plenty of time for BA approval. It wasn't a mistake fare, just a lowering of the usual ex-UK fares to Latin America for a few days.
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If a thread is permitted about the use of the agency for use for upgrades , there is no reason why negative comments should be any less valid than positive comments. This is not tripadvisor, nor is it a marketing thread for the travel agency