Original Routing Credit

Reply

Old Feb 11, 19, 8:05 am
  #1  
Original Poster
 
Join Date: Nov 2017
Programs: BAEC (Gold), IHG Rewards (Gold Elite), Marriot (Gold Elite), HHonors (Gold Elite), SPG (Gold)
Posts: 164
Original Routing Credit

Hi Folks,

advice appreciated here. I was recently cancelled from my return LHR-ABZ in Club Europe had an unplanned overnight in Heathrow and my subsequent rescheduled flight the following morning was also cancelled.

Due to the need to get back to ABZ for business reasons I took a seat on the early morning flight to EDI in economy as there was no availability in Club.

I phoned the Gold Line today to request Original Routing Credit for the TPís and Avios but the telephone operator (after holding for nearly an hour) told me that they can credit the missing Avios but not the TIer Points but they would ďFlag the TPís on my account if Iím 20 points short of retaining Gold at my reset dateĒ.

Now I know that they have the capability to do both given what Iíve read on here, but can anybody suggest how I keep chasing this to get the full credit. Itís only 20 TPís but it goes to your lifetime allowance and frankly I donít like being fobbed off when i know they are incorrect....
duncgor is offline  
Reply With Quote
Old Feb 11, 19, 8:11 am
  #2  
FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 24,472
I can;t see any reason ORC wouldn't apply here. You should be due the 40 TPs and avios for the originally booked LHR-ABZ flight.

The ORC process would be that the TPs and avios for your LHR-EDI flight in ET would be manually removed and the TPs and avios for the originally booked LHR-ABZ would be credited. I have never heard of just getting ORC avios but not TPs.

HUACA? The ORC guide may help too Original Routing Credit Beginner's Guide
KARFA is offline  
Reply With Quote
Old Feb 11, 19, 8:19 am
  #3  
Original Poster
 
Join Date: Nov 2017
Programs: BAEC (Gold), IHG Rewards (Gold Elite), Marriot (Gold Elite), HHonors (Gold Elite), SPG (Gold)
Posts: 164
Thanks Karfa, thatís exactly what I thought so glad Iím not being daft. Iíll maybe follow up in writing and see if that gets any traction.
duncgor is offline  
Reply With Quote
Old Feb 11, 19, 9:00 am
  #4  
FlyerTalk Evangelist
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 39,098
Originally Posted by duncgor View Post
Thanks Karfa, thatís exactly what I thought so glad Iím not being daft. Iíll maybe follow up in writing and see if that gets any traction.
Writing is the key. It lets you outline the specific sequence, e.g. original booking, final booking, and why you took the change of destination and class of service. ORC is always discretionary, so best to give the reason.
Often1 is offline  
Reply With Quote
Old Feb 11, 19, 3:02 pm
  #5  
000
 
Join Date: Jan 2010
Programs: BA, SQ, VS, Lifetime Diamond Club Appreciator, Coco Di Mama Premier
Posts: 422
This should be an easy one.
There's an online form to contact BA (can't recall exactly where right now).
Explain the flight you booked originally, what you flew and what you were credited. Clearly state that you'd like an Original Routing Credit applied to your BAEC account.
Should be sorted as per above; remove the Economy sector, credit the Club sector, within a day or two.
I requested one a few months ago via this route and it was painless.
000 is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: