Confirmation of Refund
Jan 20, 2019, 5:20 am
#1
Original Poster
Join Date: Dec 2012
Location: London
Programs: BA Gold IHG Plat SAA Voyager Alaska Airlines
Posts: 143
Confirmation of Refund
Had to cancel no refund tickets due to ill health.
Made insurance claim who required confirmation from BA when the ticket was purchased. date of cancellation and amount of refund if any..
Applied online for the information countless times and receive the same automated response saying flight cancelled and refund made, but not how much, Have shown insurance company what I know to be the credit on my card from BA but am told that this not sufficient.
The Gold Line must be fed up with me phoning by now as they seem to do their best to help but the result is always the same. A standard email confirming cancellation but not the amount. refunded
Suggestions would be appreciated.
Made insurance claim who required confirmation from BA when the ticket was purchased. date of cancellation and amount of refund if any..
Applied online for the information countless times and receive the same automated response saying flight cancelled and refund made, but not how much, Have shown insurance company what I know to be the credit on my card from BA but am told that this not sufficient.
The Gold Line must be fed up with me phoning by now as they seem to do their best to help but the result is always the same. A standard email confirming cancellation but not the amount. refunded
Suggestions would be appreciated.
Jan 20, 2019, 5:43 am
#2
Join Date: Aug 2009
Posts: 648
Had to cancel no refund tickets due to ill health.
Made insurance claim who required confirmation from BA when the ticket was purchased. date of cancellation and amount of refund if any..
Applied online for the information countless times and receive the same automated response saying flight cancelled and refund made, but not how much, Have shown insurance company what I know to be the credit on my card from BA but am told that this not sufficient.
The Gold Line must be fed up with me phoning by now as they seem to do their best to help but the result is always the same. A standard email confirming cancellation but not the amount. refunded
Suggestions would be appreciated.
Made insurance claim who required confirmation from BA when the ticket was purchased. date of cancellation and amount of refund if any..
Applied online for the information countless times and receive the same automated response saying flight cancelled and refund made, but not how much, Have shown insurance company what I know to be the credit on my card from BA but am told that this not sufficient.
The Gold Line must be fed up with me phoning by now as they seem to do their best to help but the result is always the same. A standard email confirming cancellation but not the amount. refunded
Suggestions would be appreciated.
Jan 20, 2019, 5:59 am
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Can you clarify when the cancellation was made and whether it was the automated self serve route? In the latter case you would have seen an amount on screen before your final confirmation of cancellation, if it is a manual calculation you would be asked for your address and not shown the amount cancelled.
The emails that come out in this area are entitled:
BA confirmation of cancellation and refund: Ref.[PNR]
If there was a sum of money or Avios due it would appear under the Ticket Number(s) line in a section marked Cash Refund, along with part hidden details of the credit card used (last 4 digits) for the refund. If there was no refund OR the manual calculation hasn't been completed the section starting Cash Refund would be blank. If the booking was a redemption without a cash component, the section called Cash Refund is replaced with a section marked Avios Point Information instead, but usually there is a cash component with redemptions so there more usually would be a Cash Refund section, then the Avios Point Information section.
The emails that come out in this area are entitled:
BA confirmation of cancellation and refund: Ref.[PNR]
If there was a sum of money or Avios due it would appear under the Ticket Number(s) line in a section marked Cash Refund, along with part hidden details of the credit card used (last 4 digits) for the refund. If there was no refund OR the manual calculation hasn't been completed the section starting Cash Refund would be blank. If the booking was a redemption without a cash component, the section called Cash Refund is replaced with a section marked Avios Point Information instead, but usually there is a cash component with redemptions so there more usually would be a Cash Refund section, then the Avios Point Information section.
Jan 20, 2019, 6:04 am
#5
Join Date: Aug 2013
Posts: 8,770
I’m not sure that’s the simplest way of getting this single piece of info, but then again given OP’s head-banging so far, I suppose it could be.
Jan 20, 2019, 8:29 am
#6
Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,898
Just fill in the form at https://www.britishairways.com/travel/webforms/public/en_gb/?eId=120001&wfpId=customer_receipt
I have been through this and it does work.
Goodness knows why no other avenue of contact is successful.
I have been through this and it does work.
Goodness knows why no other avenue of contact is successful.
Jan 20, 2019, 10:14 am
#7
Original Poster
Join Date: Dec 2012
Location: London
Programs: BA Gold IHG Plat SAA Voyager Alaska Airlines
Posts: 143
Thanks for advice
Phoned to cancel flight and no avios involved.
Not sure what the request under DPA means as not familiar with DPS
Have tried the https route but s
Phoned to cancel flight and no avios involved.
Not sure what the request under DPA means as not familiar with DPS
Have tried the https route but s
Jan 20, 2019, 11:07 am
#9
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
The DPA is the data protection act. Basically any company that holds data about you must disclose to you upon request. No charge. They have a month to do it, by law.
email your request to[email protected] [email protected]
Give them enough info to validate who you are (full name, dob, BAEC number, home postcode) and explain what you want. You might need to explain it more like 'I had booked flight X on date X which I subsequently cancelled. I need a copy of the financial transaction details that shows both the intial purchase and cancellation/refund.'
Good luck.
email your request to
Give them enough info to validate who you are (full name, dob, BAEC number, home postcode) and explain what you want. You might need to explain it more like 'I had booked flight X on date X which I subsequently cancelled. I need a copy of the financial transaction details that shows both the intial purchase and cancellation/refund.'
Good luck.
Last edited by plunet; Jan 20, 2019 at 11:49 am
Jan 20, 2019, 11:49 am
#11
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
I've typo'd the email address, it's [email protected]
Jan 20, 2019, 12:17 pm
#12
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,378
I wouldn’t the team are inundated with subject access requests at the moment following the data theft and it’s taking 3-4 months. Whilst the law allows 30 days for such requests the Information Commissioners Office are aware of this.
Id tweet BA and I reckon you will get the information within a day or two if not sooner.
Id tweet BA and I reckon you will get the information within a day or two if not sooner.
Jan 21, 2019, 2:02 am
#13
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
If SAR (subject access requests) under the DPA are still being delayed, then the ICO should be getting a big stick out and starting to hit some of the BA Management with it. Or do we have another toothless regulator? Whilst I can appreciate that to navigate BA systems to handle SARs needs training, the DPO team could have easily been backfilled by now with addiitonal resources and trained sufficiently.
Jan 22, 2019, 8:56 am
#14
Join Date: Mar 2008
Location: LHR/LGW
Programs: LH *G (SEN), VS Silver, BA Silver, Goldpointplus Gold, Marriott Silver, Accor silver, *ACP
Posts: 443
Just as a data point, I was in essentially the same situation with EasyJet - unable to travel this weekend due to injury, and claiming on my travel insurance. I phoned EZ and received the required "insurance letter" by email and taxes refund to CC, both within 4 hours. No ifs, no buts, no data request faff - just a simple, polite, efficient handling of a routine issue by EZ. Just saying...
YMMV.
YMMV.
Jan 22, 2019, 9:27 am
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
An accounting of funds paid for and out on an e-ticket ought to be something which does not require human intervention. BA, after all has and tracks this data for all manner of business reasons. Thus, reformatting that into a letter which specifically states the amounts paid and in what form and then any refunds made, is basic.