Booking a (slightly) complex itinerary through BA

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Jan 2, 2019, 3:43 pm

just_starting

Original Poster

Join Date: Aug 2015

Posts: 447

Booking a (slightly) complex itinerary through BA

I'm trying to book a flight from DUS to DPS with two nights in HKG as below (the way back can also be via HKG):

I can get the same flights via BA.com if I search for DUS-DPS, but with no break in HKG. If I add a stop in HKG, it goes completely mad and offers me connections from HKG to DPS via Qatar and/or Australia...

I feel like I'm quite close, and the above is bookable according to ITA and flightnetwork.com seem happy to book it, but I'd rather go direct - do you think I can get this done on the phone if it's showing on ITA?

Jan 2, 2019, 4:37 pm

just_starting

Original Poster

Join Date: Aug 2015

Posts: 447

I have a very keen agent from TravelCenterUK on the case now - looks very promising, can anyone comment?

Jan 3, 2019, 12:19 am

KARFA

Ambassador, British Airways; FlyerTalk Posting Legend

Join Date: Apr 2012

Location: Leeds, UK

Programs: BA GGL/CCR, GfL, HH Diamond

Posts: 42,977

Just call BA and tell them what flights you want. They should be able to book them for you.

Jan 3, 2019, 1:58 am

adrianlondon

Join Date: Aug 2006

Location: Switzerland

Posts: 1,593

I run into this problem each time I fly to somewhere in Asia via HKG and want to stop over. The BA website immediately throws up a "we don't fly this route" (or comes up with a stupid crazy routing). I was told by people on this forum that it's to be expected, as once a transit becomes a stop-over it's no longer viewed as a pure BA ticket (as it's Cathay that will take me from HKG to where I want to go) and the BA website won't book a Cathay ticket.

So I ring up, get the fee waived, and book over the phone.

it's really irritating and for my next Asia trip I'll probably just fly Cathay the entire route.

Jan 3, 2019, 2:03 am

just_starting

Original Poster

Join Date: Aug 2015

Posts: 447

Quote:

Originally Posted by adrianlondon

So I ring up, get the fee waived, and book over the phone.

Reassuring that this is possible then - good news, I'll try later!

Jan 3, 2019, 4:35 am

flatlander

Join Date: Dec 2009

Location: Flatland

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Posts: 6,111

If you're passing through Heathrow soon, you can also get the customer service desks there to ticket a complex itinerary. While those desks last, of course...

just_starting likes this.

Jan 3, 2019, 6:03 am

just_starting

Original Poster

Join Date: Aug 2015

Posts: 447

Quote:

Originally Posted by flatlander

If you're passing through Heathrow soon, you can also get the customer service desks there to ticket a complex itinerary. While those desks last, of course...

Ah - brilliant idea! Is that the same desks that check in luggage in the First Wing, or the ones all the way North?

I'd much prefer that, was dreading the thought of reading out flight details for 20 minutes...