Jan 1, 2019, 2:39 am
Last edit by: corporate-wage-slave
Link to Text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
The 2019 BA compensation thread: Your guide to Regulation EC261/2004
Aug 14, 2019, 9:19 am
#736
Join Date: Nov 2010
Posts: 5,596
These flights were all biz tix, and I was BA Gold status at time of flights.
I was booked to fly from Geneva to London and then back home to NYC as follows: July 29 BA 725 @10 am, arriving LHR 11 am, and then BA 115 @ 14:25, arriving JFK 17:20. In total, an 11 hour journey.
BUT:
The GVA/LHR flight was cancelled (crew problems) and instead of rebooking me on the 8 am flight, as I requested, to keep my original BA 115 flight departing LHR 14:25 and arriving JFK 17:20, I was rebooked on the 17:30 flight (BA 733) to connect with BA 183 (LHR/JFK) scheduled for departure at 8 pm. Arriving in LHR, that flight BA 183 LHR/JFK was delayed for 2.5 hours as the original plane had a technical problem and the new plane was missing some of the catering facilities. I landed in JFK at 01:30 on July 30th - a total journey (including all the delays from cancelled and late flights) of almost 19 hours. Not to mention the stressful middle of the night arrival in a different terminal other than the usual updated T7.
I applied to office of Alex Cruz, who replied promptly and professionally that my request for status exemption - as compensation - was not possible, however that my complaint would be addressed by Exec Customer Relations. All I received from them after a week was a survey form for the second flight. Which I ignored and wrote again to Exec Customer Service.
What to do? How long before submitting legal claims? So disappointed in BA........
I was booked to fly from Geneva to London and then back home to NYC as follows: July 29 BA 725 @10 am, arriving LHR 11 am, and then BA 115 @ 14:25, arriving JFK 17:20. In total, an 11 hour journey.
BUT:
The GVA/LHR flight was cancelled (crew problems) and instead of rebooking me on the 8 am flight, as I requested, to keep my original BA 115 flight departing LHR 14:25 and arriving JFK 17:20, I was rebooked on the 17:30 flight (BA 733) to connect with BA 183 (LHR/JFK) scheduled for departure at 8 pm. Arriving in LHR, that flight BA 183 LHR/JFK was delayed for 2.5 hours as the original plane had a technical problem and the new plane was missing some of the catering facilities. I landed in JFK at 01:30 on July 30th - a total journey (including all the delays from cancelled and late flights) of almost 19 hours. Not to mention the stressful middle of the night arrival in a different terminal other than the usual updated T7.
I applied to office of Alex Cruz, who replied promptly and professionally that my request for status exemption - as compensation - was not possible, however that my complaint would be addressed by Exec Customer Relations. All I received from them after a week was a survey form for the second flight. Which I ignored and wrote again to Exec Customer Service.
What to do? How long before submitting legal claims? So disappointed in BA........
Aug 14, 2019, 10:08 am
#737
Join Date: May 2009
Location: UK
Posts: 3,951
During last week’s IT meltdown, my original flight to GLA was cancelled and was I rebooked on to the last EDI flight that ended up arriving 5+hrs later. BA over the phone agreed to cover the hotel and travel back to GLA the following morning upon presentation of receipts, upto £250. Can I still claim EU261? I’m assume I could request this via the same CR case opened for the expenses?
Aug 14, 2019, 10:15 am
#738
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,805
During last week’s IT meltdown, my original flight to GLA was cancelled and was I rebooked on to the last EDI flight that ended up arriving 5+hrs later. BA over the phone agreed to cover the hotel and travel back to GLA the following morning upon presentation of receipts, upto £250. Can I still claim EU261? I’m assume I could request this via the same CR case opened for the expenses?
Aug 14, 2019, 10:22 am
#739
Join Date: May 2009
Location: UK
Posts: 3,951
Yes, Right to Care including overnight accommodation must always be provided. But if the underlying event was BA's fault (to simplify somewhat) then Article 7 compensation is also payable. Yes you can and should claim for it very clearly, making reference to EC261, in the CR case already opened.
Aug 14, 2019, 10:27 am
#740
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,805
It's a coincidence. £200 for the room, £50 for the taxi is roughly the top end of hotel and West London taxi fares. Ideally I would hope that people are careful to keep costs down since that reduces the pressures on those occasions when hotels rates go above that.
Aug 14, 2019, 11:16 am
#741
Join Date: Nov 2005
Location: NYC
Programs: AA platinum, BA gold, Star Alliance silver, Lotusmiles silver, Carlson gold
Posts: 24
Thanks for your suggestions - I've just submitted the online application for compensation and will keep you updated.
Aug 14, 2019, 3:15 pm
#742
Join Date: Jul 2019
Posts: 457
BA264/BA265 LHR-MAD-LHR on 10 August 2019 operated by new A350-1000 was cancelled due technical issue
I made 2 separate claims and received answer for BA265
I had to cancel booking due cancellation I couldn't travel next day because of work, I would like to fly next day and charge for hotel BA but I saved them some money .
how to answer them just replay what it's technical issue and airline its always responsible to it, and mention CEDR in answer?
plane landed 13.05 and BA264 SHOULD DEPART AT 16.35 to MAD, in answer they writing about BA265 which was cancelled because BA264 didn't leave LHR home base there should be some spare airplane.....
please advise me, many FT people is in the same situation on BA265 party plane should be at least 25 FT members.....
I made 2 separate claims and received answer for BA265
I had to cancel booking due cancellation I couldn't travel next day because of work, I would like to fly next day and charge for hotel BA but I saved them some money .
Thanks for contacting us about your cancelled flights on 10 August. Please accept my apologies for the delay in my reply. I'm sincerely sorry for the inconvenience caused when your flight was cancelled.
Your claim's been refused because BA0465 on 10 August 2019 were cancelled because of damage caused to the aircraft which was outside of our control. As a result of this, mandatory inspections had to be carried out. These generally take around four hours and have to be completed before the aircraft can operate. I'm sorry to disappoint you.
We take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The cancellation was out of our control and caused unforeseen disruption to our schedule.
and they also offered 10k avios already in my account
Your claim's been refused because BA0465 on 10 August 2019 were cancelled because of damage caused to the aircraft which was outside of our control. As a result of this, mandatory inspections had to be carried out. These generally take around four hours and have to be completed before the aircraft can operate. I'm sorry to disappoint you.
We take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The cancellation was out of our control and caused unforeseen disruption to our schedule.
and they also offered 10k avios already in my account
how to answer them just replay what it's technical issue and airline its always responsible to it, and mention CEDR in answer?
plane landed 13.05 and BA264 SHOULD DEPART AT 16.35 to MAD, in answer they writing about BA265 which was cancelled because BA264 didn't leave LHR home base there should be some spare airplane.....
please advise me, many FT people is in the same situation on BA265 party plane should be at least 25 FT members.....
Aug 14, 2019, 4:05 pm
#743
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,805
Aug 15, 2019, 12:37 am
#744
Join Date: Mar 2005
Programs: AA Exec Plat, Hilton Diamond
Posts: 64
How long should I wait for a response to a claim? My flight back on 19/7, BA 279, was cancelled because the aircraft went tech. I submitted the online claim the next day, but have never heard anything. Do I need to call to move it along?
Aug 15, 2019, 3:14 am
#745
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,805
Elsewhere I notice a Silver cardholder (status does help here) claiming for a straightforward incident on 10 July, and presumably submitted a few days thereafter, received their compensation today.
Last edited by corporate-wage-slave; Aug 15, 2019 at 3:21 am
Aug 15, 2019, 3:14 am
#746
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223
Thanks for pointers. I sent my response to BA and if they still refuse compensation, I will follow your advice. Unfortunately for BA, there's very good account of events on 10/08 and A350 flight cancellation.
Aug 15, 2019, 6:23 am
#747
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,111
Would that lead us to believe that those waiting longer (like me 16 days) are more likely not to get a knock back? Is this some evidence of a "triage" system where perhaps wheat and chaff are separated at the very early stage before claims are dealt with in date order two to three weeks down the line?
BTW as other have mentioned @Garimi I also believe you should go back to BA as you case is not as clear cut as they assume.
Aug 15, 2019, 8:01 am
#748
Join Date: Jul 2012
Location: London, UK
Posts: 139
BA185 9th August
I have just submitted a claim re cancellation of BA185 LHR-EWR on 9th August. It returned to LHR due to a technical fault after take-off (it made it to Wales), and then we were put on a later flight which led to a >4 hour delay. Original flight was on aircraft G-ZZZB.
I wonder if a tech issue in the air could be considered "extraordinary circumstances". I had assumed not based on Huzar and the fact that the plane flew the next day, but don't know whether the fact that the problem only occurred, or was identified, in the air makes a difference. I found this statement online regarding the flight:
The flight returned after a minor technical issue and requested a priority landing as a precaution.
We have upgraded the later service to a larger aircraft which is taking the majority of passengers and the remaining are booked on other flights to New York.
Any thoughts / experience with similar situations?
I wonder if a tech issue in the air could be considered "extraordinary circumstances". I had assumed not based on Huzar and the fact that the plane flew the next day, but don't know whether the fact that the problem only occurred, or was identified, in the air makes a difference. I found this statement online regarding the flight:
The flight returned after a minor technical issue and requested a priority landing as a precaution.
We have upgraded the later service to a larger aircraft which is taking the majority of passengers and the remaining are booked on other flights to New York.
Any thoughts / experience with similar situations?
Aug 15, 2019, 8:50 am
#749
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,805
The flight returned after a minor technical issue and requested a priority landing as a precaution.
We have upgraded the later service to a larger aircraft which is taking the majority of passengers and the remaining are booked on other flights to New York.
Any thoughts / experience with similar situations?
Aug 15, 2019, 9:09 am
#750
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,223