Recently, on a flight from JFK -> LHR I had surreal interactions at T7 from checkin to lounge with 3 BA staff - all of which were surly, short and not at all Customer centric in tone, attitude and delivery.
I dont think it was me - saw others equally treated.

This is not my normal experience at JFK, normally its average to good - anyone else noticed a recent attitude change ? Or just me ... in which case I’ll put it down to a bad day and move on.

Had about the worst experience I ever have had in terms of rudeness with a T7 F (wing?) check-in agent on the day flight a few months ago. Literally at one point in response to trying to get my wife’s seat with a bassinet on the same DECK as my seat (due to a BA screw up that separated us) she snapped “I don’t have time for this.” (The lounge agent who ultimately fixed the problem was far nicer). But I think the reputation for JFK as a superstar BA station is undeserved. IAD actually wins in my book for nicest staff (shocking considering the people who work for UA at that airport).

i was going to say the same. All the staff is now outsourced so I imagine many of the veterans are gone. Why have loyalty to an organisation that have none to you. Lowest bidding contracts for the win!

yep last impression was very rent a uniform operation. Weird way to run over 10% of BAs ticket sales by ignoring the value of recognising regulars - something nyc restaurants do so well. Using the analogy BA jfk now more Pizza Hut than Four Seasons.

Apologies for the lack of detail — I have no wish to get staff disciplined for poor attitude when we’ve all had bad days. Its also not been my regular experience at JFK but this was a noticeable difference from previous visits from 3 separate staff / conversations.

An example would be this very flat response - and by no means the worst...

Me: “ no smiles today? “
Dead pan and reply “ why woiuld I smile, I work for BA”

If it was just my experience then I’ll leave it be - and if it happens again, I’ll escalate - I just wondered if anyone else felf the same change in attitude I have experienced.

Cabin crew on the flight were fantastic.

Agreed, not sure I’d respond well to that question in the wrong circumstances, but then probably good reason why I don’t deal with customers.

You were asking for it. Not exactly a smooth way to start a conversation, in my opinion.

If I was that staff member I’d be annoyed with your opening line. As for escalating, that’s just stupid. You open a conversation with a statement likely to irritate, and then complain that it doesn’t get you good customer service?! I think your expectations and interactions could do with adjustment.