“Heart of glass” - letter from Business Traveller about compensation
Sep 1, 2018, 11:07 pm
#62
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Sep 1, 2018, 11:46 pm
#63
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Why would BA give two additional seats away for redemptions?
Sep 2, 2018, 3:22 am
#65
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A gash to a finger in a PI claim is unlikely to equate to the equivalent of 2 x F seats or open up the possibility of the airline subverting the Avois rules by opening up such reward flights as a result of this specific incident. In the real world BA has been an offer, the injuried party can accept or decline and then pursue a PI claim, if they believe the offer is derisory? The injured party now needs to decide how he wishes to proceed but garnering views on a gash to a finger travelling in F on Flyertalk is unlikely to assist to resolve this matter.
“Heart of glass” I’m sorry. I truly don’t believe so but perhaps a PI claim will lead to a settlement award of more than £500 then BA can be truly shamed. Good luck whatever you decide to do next.
“Heart of glass” I’m sorry. I truly don’t believe so but perhaps a PI claim will lead to a settlement award of more than £500 then BA can be truly shamed. Good luck whatever you decide to do next.
Sep 2, 2018, 3:35 am
#66
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Obviously we don’t know what stage the writer has reached with BA in terms of negotiations, but this is one of the reasons why Customer Relations will - after two or maybe three exchanges - declare a final offer and no longer engage with the customer, leaving either acceptance or going legal as the only routes forward.
It limits the time spent by BA and puts the onus back on the complainer - pretty much a “put up or shut up” sort of response.
Clearly it’s not the case here, but every company has to deal with serial complainers who want to try it on every time. They have to have a method of restricting their activity. BA’s way is to ignore them and hope they go away. Other companies deal with it differently. I’m not sure there’s a right or wrong way - the solution has to fit the circumstances, and I bet airlines generally receive more spurious complaints than most.
Sep 2, 2018, 3:37 am
#67
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Even in the UK, compensation for such a personal injury is likely to be more than £500. It certainly would be in the US, Australia or Canada. Cuts are very serious things, even when they seem minor. A minor cut can cost a life or limb
Last edited by N1120A; Sep 2, 2018 at 4:07 am
Sep 2, 2018, 3:41 am
#68
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Fascinating. All of it. However the OP asked a question. Are we answering it or discussing what is reasonable compensation for what was clearly an accident and, thankfully, a minor one at that.
Sep 2, 2018, 3:55 am
#69
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M
Sep 2, 2018, 4:08 am
#70
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I think the compensation request is more than reasonable. I'd be livid if this had happened to me, and I'd laugh at a terrible offer like £500. Even 2 F tickets wouldn't probably do it for me .
Sep 2, 2018, 4:21 am
#71
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Sep 2, 2018, 4:23 am
#72
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Sep 2, 2018, 4:58 am
#74
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As he wasnt sent or ordered to get a medical check up I expect £500 was more than needed for everyone to cope with the stress of such seriousness.
On a separate note, one of the Swire family died last week. His obituary mentioned the changes the UK has gone through over the past 50 years to traumatic events.
Sep 2, 2018, 5:00 am
#75
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I am aware a cut is in our mind minor a family member lost a foot as a result of a slight cut. I am not sure this cut was as serious as the letter makes out.