I wonder why ??? [I should be Silver by now but I am still showing as Bronze]

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Aug 25, 2018, 5:26 am

mwp1

Original Poster

Join Date: Nov 2016

Posts: 699

I wonder why ??? [I should be Silver by now but I am still showing as Bronze]

After 4 days , my app still showing bronze when quite clearly I'm silver ?? I need to get all these seats booked 😬

Aug 25, 2018, 5:31 am

Swanhunter

FlyerTalk Evangelist

Join Date: Jul 2002

Location: SE1, London

Posts: 23,449

Log out and log in again?

also I wondered why the title wasn’t more descriptive 😉

orbitmic and User Name like this.

Aug 25, 2018, 5:31 am

BrianWBrazil

Join Date: Nov 2016

Location: Rio de Janeiro

Programs: BA Oneworld

Posts: 582

Log out, log in again. (snap!)

Aug 25, 2018, 5:40 am

mwp1

Original Poster

Join Date: Nov 2016

Posts: 699

Done that logged out/in

still showing the same

Aug 25, 2018, 6:05 am

LTN Phobia

Moderator: British Airways Executive Club

Join Date: Jan 2009

Programs: Battleaxe Alliance

Posts: 22,127

It's probably still being processed in that case. Wait a few more days and if it still hasn't been updated, then I'd suggest calling Executive Club.

mwp1 likes this.

Aug 25, 2018, 6:17 am

scottishpoet

Join Date: Oct 2014

Location: Krakow

Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star

Posts: 5,943

What if you log in using a web browser on a PC?

Aug 25, 2018, 6:36 am

Seraglio

Join Date: Apr 2018

Programs: BAEC Gold

Posts: 117

I hat the same issue. Takes a couple of days. Yiu are silver, and you will have all benefits of silver. Just not the correct colornshowing currently.

Aug 25, 2018, 6:50 am

endoman

Join Date: Nov 2005

Location: UK

Programs: BA Gold

Posts: 592

Have you actually tried to reserve the seats? It usually takes a couple of days for the app to catch up etc.

Aug 25, 2018, 7:58 am

mwp1

Original Poster

Join Date: Nov 2016

Posts: 699

Quote:

Originally Posted by LTN Phobia

It's probably still being processed in that case. Wait a few more days and if it still hasn't been updated, then I'd suggest calling Executive Club.

Quote:

Originally Posted by endoman

Have you actually tried to reserve the seats? It usually takes a couple of days for the app to catch up etc.

yes £13 for SH
and
£89 for LH

🤣

Aug 25, 2018, 8:14 am

#10

eugegall

Join Date: Mar 2018

Location: London(ish)

Programs: BA Gold

Posts: 569

I turned Silver this week too. It only took two days to show silver on the app.

I logged into my online account and then went into the app and when on the home screen, swipe down to refresh! That worked for me.

Aug 25, 2018, 2:15 pm

#11

ttama

Join Date: Nov 2012

Location: Cambridgeshire

Programs: Varies

Posts: 1,298

When I turned silver earlier this year it took over 3 weeks to change. I was told by the exec club that it would only change after my bronze card had expired (end of May), despite the fact I'd reached silver in early May . And yes, it updated to silver (app and website) on the morning of June 1st. It still doesn't show that I've flown 4 BA flights and I've been told that it never will, but that their back office system knows I've flown them.