INV-LHR-ORD - going to miss INV-LHR
Aug 11, 2018, 6:15 am
#31
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
I was wondering exactly the same thing. It strikes me that the CoC as shown up thread supersede the generally held belief that if flying ex-EU (or in this case, INV) missing the first part of the flight cancels the whole journey as you are deemed to be a 'no show'. Now, if it's possible to get to the starting point that makes sense, but there could be all manner of reasons beyond the pax control whereby they might only be able to join the journey from stage two (a LON airport). Even things like a broken down car on the way to say LHR to begin a positioning flight could effectively be beyond the control of a pax, or a car accident, etc.
Very interested to read what some of the better informed members' take is on this.
Very interested to read what some of the better informed members' take is on this.
Aug 11, 2018, 6:16 am
#32
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,849
Interesting point on the conditions of carriage that was made up-thread. It sounds very much that the OP in this scenario would have been protected by the CoC.I have heard this section of the CoC mentioned on here a few times, but has any of you ever relied on it? Has anybody ever had to test it in court?
Aug 11, 2018, 6:29 am
#33
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
But in the big picture it sounds very much like, if you have made a reasonable plan and things go pear shape due to some external influence, you are covered.
I'm just a little surprised that this has never come up here. It sounds great in terms of ensuring peace of mind.
Aug 11, 2018, 6:29 am
#34
Original Poster
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656
Quite frankly I would have no issues in quoting the clause above. It's there for a reason and it was BA who put it there in the first place.
f this hadn't gone the way it did, I would have forfeited the trip and would have proceeded to recover the ticket cost plus compensation for denied boarding. But it didn't, so this is all a moot point. I'm just glad that BA was flexible in this instance, inline with their own laid out Conditions of Carriage. I'm not jumping on the band wagon of how should I be eternally grateful to BA for this.
f this hadn't gone the way it did, I would have forfeited the trip and would have proceeded to recover the ticket cost plus compensation for denied boarding. But it didn't, so this is all a moot point. I'm just glad that BA was flexible in this instance, inline with their own laid out Conditions of Carriage. I'm not jumping on the band wagon of how should I be eternally grateful to BA for this.
Aug 11, 2018, 8:48 am
#37
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,130
Quite frankly I would have no issues in quoting the clause above. It's there for a reason and it was BA who put it there in the first place.
f this hadn't gone the way it did, I would have forfeited the trip and would have proceeded to recover the ticket cost plus compensation for denied boarding. But it didn't, so this is all a moot point. I'm just glad that BA was flexible in this instance, inline with their own laid out Conditions of Carriage. I'm not jumping on the band wagon of how should I be eternally grateful to BA for this.
f this hadn't gone the way it did, I would have forfeited the trip and would have proceeded to recover the ticket cost plus compensation for denied boarding. But it didn't, so this is all a moot point. I'm just glad that BA was flexible in this instance, inline with their own laid out Conditions of Carriage. I'm not jumping on the band wagon of how should I be eternally grateful to BA for this.
Aug 11, 2018, 8:51 am
#38
Join Date: May 2013
Posts: 6,349
Quite frankly I would have no issues in quoting the clause above. It's there for a reason and it was BA who put it there in the first place.
f this hadn't gone the way it did, I would have forfeited the trip and would have proceeded to recover the ticket cost plus compensation for denied boarding. But it didn't, so this is all a moot point. I'm just glad that BA was flexible in this instance, inline with their own laid out Conditions of Carriage. I'm not jumping on the band wagon of how should I be eternally grateful to BA for this.
f this hadn't gone the way it did, I would have forfeited the trip and would have proceeded to recover the ticket cost plus compensation for denied boarding. But it didn't, so this is all a moot point. I'm just glad that BA was flexible in this instance, inline with their own laid out Conditions of Carriage. I'm not jumping on the band wagon of how should I be eternally grateful to BA for this.
BA has not always placed much emphasis on the CoC, there take could have been that you left no contingency on your positioning flight.
Anyway it has ended well here.
Aug 11, 2018, 8:56 am
#39
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
I'm not a lawyer, but "events beyond your control" would imply to me that you are required to make reasonable arrangements. For example separate bookings, short time between flights on a non back to back is a recipe for disaster - and even if a specific flight delay is beyond control, making reasonable plans with adequate contingency certainly is within control.
But in the big picture it sounds very much like, if you have made a reasonable plan and things go pear shape due to some external influence, you are covered.
I'm just a little surprised that this has never come up here. It sounds great in terms of ensuring peace of mind.
I would say “well done” to BA for being pragmatic and understanding, but would be wary of taking it as a precedent.
Aug 11, 2018, 8:59 am
#40
Join Date: Aug 2013
Posts: 8,771
A very good outcome and well done for handling the situation with a positive outcome. However (and there has to be someone who says this....) I don't think anyone should take your experience for granted. It's much better and far less risky to do a back to back in this situation, or at least use a BA service if going the night before.
Aug 11, 2018, 9:20 am
#41
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
In my 5 years as GGL I have never had anybody from BA bend the rules for me. You get a response much faster and you tend to speak to more experienced staff - which sometimes helps the outcome because they can think of better solutions - but they always follow the rules.
Aug 11, 2018, 12:47 pm
#42
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,366
Events beyond your control - unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all due care.
Aug 11, 2018, 3:36 pm
#43
Join Date: May 2010
Location: UK
Posts: 5,380
So in this case, could mario have taken greater precaution to avoid this circumstance? By not taking a back to back, and leaving no margin for error in the event his positioning flight was cancelled, maybe BA were generous here in applying their CoC.
Aug 11, 2018, 5:46 pm
#44
Join Date: Nov 2016
Programs: BA Gold; IHG Plat
Posts: 116
I was wondering exactly the same thing. It strikes me that the CoC as shown up thread supersede the generally held belief that if flying ex-EU (or in this case, INV) missing the first part of the flight cancels the whole journey as you are deemed to be a 'no show'. Now, if it's possible to get to the starting point that makes sense, but there could be all manner of reasons beyond the pax control whereby they might only be able to join the journey from stage two (a LON airport). Even things like a broken down car on the way to say LHR to begin a positioning flight could effectively be beyond the control of a pax, or a car accident, etc.
Very interested to read what some of the better informed members' take is on this.
Very interested to read what some of the better informed members' take is on this.
Off topic and incidental, but I’m currently in ORD waiting for my flight back to INV, and I just got a call informing me that my cousin has just been re-admitted to hospital (she has late stage ALS). Would it be better to let the Cabin Crew know, or should I just ask to be offloaded when landing in LHR (HBO).
Aug 12, 2018, 12:24 am
#45
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
...... I’m currently in ORD waiting for my flight back to INV, and I just got a call informing me that my cousin has just been re-admitted to hospital (she has late stage ALS). Would it be better to let the Cabin Crew know, or should I just ask to be offloaded when landing in LHR (HBO).
I imagine there are quite a number of abandoned LHR INV sectors.