OP, I do hope your son recovers quickly and without any complications. I am also extremely impressed as if this happened in a US lounge the topic of “Lawsuit” would have probably been floated in the second or third post.

Hello thank you for all the responses and support, really appreciated. It is just past 3pm now, almost 9 hours past the accident and we are finally out of the second hospital. We are exhausted and hungry so having a meal now.

The doctors advice is that whilst the burns are superficial, there is a risk of complications and infections which therefore makes flying to foreign destinations that we are not familiar with, a risk. We have been asked to come back in in four days and the medical team can then reassess him and take a view on wether we can travel. He is wrapped up in massive bandages around his whole head and is in no state to travel.

I think I will wait until I get home before I contact the Heathrow manager and see what we can do. We will be missing the positioning flight to AMS, one night hotel in AMS, the AMS-LHR-HKG-BKK legs, and five days worth of prepaid hotel booking in BKK. I do not think we will be going to BKK anymore, but we do have a separate HKG-KHH booking that we need to be on as missus and son should be there for 6 weeks over summer to visit family. All of the legs are in CE/CW, and (my) return long haul is in F. Is there any chance that they can replace the AMS-LHR-HKG-BKK with a single LHR-HKG flight so that we can continue with the rest of our trip?

Regarding the accident, my gripe is the lack of action from the kitchen staff or any others. If they couldn’t help then they should have informed someone else quickly. The layout with customers crossing into direct paths with kitchen staff around a blind corner is also terrible and is an accident waiting to happen, which is also confirmed by the staff that I spoke with. They really need to address this.

I am also very grateful to the gentlemen at the next table who bought us the ice bucket and also went to the kitchen to get us an ice pack without us asking. It was very difficult to think rationally during moments of panic. I am also not sure if I acted quick enough myself and put enough water and ice on him, as I didn’t see the actual accident so wasn’t sure how bad it was. Hopefully he will be ok.

Thank you again for everyone’s advice and support.

Perhaps I am misinterpreting - are you saying a staff member collided with your son?

ok this is what I thought so too. I will ask and see what they can do. Thank you cws.

Hello yes sorry I wasn’t clear in my original post. But yes, kitchen staff opened the door carrying hot porridge, then walked around the corner straight into my son. Then seemingly did nothing apart from trying to clean up the mess whilst me and neighbouring tables were trying to help my screaming son.

I considered taking photos of the layout of the kitchen/tables area but I thought it was pretty static and obvious plus I was busy worrying about my son.

Sorry to hear this; a horrible accident on the first day of your holiday which should be the most exciting day.

I hope your lad has a fast and pain free recovery.

I’m so sorry to hear about this. Whilst I can’t offer any advice, I hope that your son recovers fully, and that BA somehow manage to put this right.