Mistake fare LHR - TLV [Tickets now cancelled by BA]
Jul 3, 2018, 8:44 am
#527
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
Is the bonus £25 to compensate for some Omega telephone booking fee (is there one?), or is it a genuine £25 extra?
Jul 3, 2018, 9:37 am
#528
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
I don't know. I never got as far as trying to book something again with Omega.It was mentioned to me by the Omega agent when discussing previously how to re-book and it is reported by others in this thread. Maybe someone who got it can comment.
Jul 3, 2018, 10:18 am
#529
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
Netflights are now saying that they are unable to book the HBO fares that they advertise on their website with the voucher. Apparently I need to book a with-luggage fare with them, but it's going to cost £37 more than the price BA are quoting directly on their website.
This is bordering on shambolic.
This is bordering on shambolic.
Jul 3, 2018, 11:04 am
#530
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Netflights are now saying that they are unable to book the HBO fares that they advertise on their website with the voucher. Apparently I need to book a with-luggage fare with them, but it's going to cost £37 more than the price BA are quoting directly on their website.
This is bordering on shambolic.
This is bordering on shambolic.
Jul 3, 2018, 10:04 pm
#531
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
After further negotiation, they have agreed to pricematch the BA website price for a with-luggage fare, and use the voucher against it. It'll end up costing me just over a tenner for a flight that would have cost me £75 HBO with BA if I didn't have a voucher. I get the impression they feel as helpless as I do, trying to get BA's voucher to work around their policies.
Last edited by flyuk; Jul 3, 2018 at 10:11 pm
Jul 3, 2018, 11:51 pm
#532
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
After further negotiation, they have agreed to pricematch the BA website price for a with-luggage fare, and use the voucher against it. It'll end up costing me just over a tenner for a flight that would have cost me £75 HBO with BA if I didn't have a voucher. I get the impression they feel as helpless as I do, trying to get BA's voucher to work around their policies.
Jul 4, 2018, 3:26 am
#533
Join Date: Jun 2018
Posts: 52
My interaction with Omega has become even more farcical this morning. Received an email apologising for the delay in response to my query, I then realised I'm merely a CC recipient with about 50 other customers copied. I hope they take more care with other more sensitive data.
Jul 4, 2018, 3:29 am
#534
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
My interaction with Omega has become even more farcical this morning. Received an email apologising for the delay in response to my query, I then realised I'm merely a CC recipient with about 50 other customers copied. I hope they take more care with other more sensitive data.
Jul 4, 2018, 3:35 am
#535
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
My interaction with Omega has become even more farcical this morning. Received an email apologising for the delay in response to my query, I then realised I'm merely a CC recipient with about 50 other customers copied. I hope they take more care with other more sensitive data.
have you got your refund yet? if not just call and they should process it whilst you are on the phone.
in terms of booking using the £100 voucher I never received anything about that by email from them and relied on the information posted on here. see post 512 re my experience of booking using it, and post 523 for the conditions for using it.
Good luck!
Jul 4, 2018, 3:36 am
#536
Join Date: Jun 2018
Posts: 52
Jul 4, 2018, 3:38 am
#537
Join Date: Jun 2018
Posts: 52
just having a look through your previous posts on this. I would recommend calling rather than sending emails. if you use the 020 number you may need to try a few times to get though, but it does work.
have you got your refund yet? if not just call and they should process it whilst you are on the phone.
in terms of booking using the £100 voucher I never received anything about that by email from them and relied on the information posted on here. see post 512 re my experience of booking using it, and post 523 for the conditions for using it.
Good luck!
have you got your refund yet? if not just call and they should process it whilst you are on the phone.
in terms of booking using the £100 voucher I never received anything about that by email from them and relied on the information posted on here. see post 512 re my experience of booking using it, and post 523 for the conditions for using it.
Good luck!
Jul 7, 2018, 9:01 am
#538
Join Date: Aug 2011
Location: Berlin
Programs: Meow Mix
Posts: 1,434
My interaction with Omega has become even more farcical this morning. Received an email apologising for the delay in response to my query, I then realised I'm merely a CC recipient with about 50 other customers copied. I hope they take more care with other more sensitive data.
Jul 17, 2018, 5:50 am
#539
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
I followed the process outlined above and actually Omega rang me as soon as I hit decline on credit card stage. I explained about the £100 deduction and they even gave me £25 on top so ended up paying £24 for a flight costing £149 (N class European return so I can UuA). Painless process!
Oct 13, 2018, 7:25 am
#540
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656