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Mistake fare LHR - TLV [Tickets now cancelled by BA]

Mistake fare LHR - TLV [Tickets now cancelled by BA]

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Old Jul 3, 18, 7:00 am
  #526  
 
Join Date: Aug 2006
Programs: BAEC Gold/GGL/CCR, IHG Spire
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Unfortunately nothing forthcoming from BA GGL here - any voucher / discount to be provided by Omega
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Old Jul 3, 18, 8:44 am
  #527  
 
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Originally Posted by Woodbinerich View Post
I think that's the sum of it. Two options for the voucher:
  • 125 in total if you re-book with Omega this month
  • 100 from BA with a longer expiry, but mixed reports on getting that agreed.
Is the bonus 25 to compensate for some Omega telephone booking fee (is there one?), or is it a genuine 25 extra?
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Old Jul 3, 18, 9:37 am
  #528  
 
Join Date: Jan 2011
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Originally Posted by Deltus View Post
Is the bonus 25 to compensate for some Omega telephone booking fee (is there one?), or is it a genuine 25 extra?
I don't know. I never got as far as trying to book something again with Omega.It was mentioned to me by the Omega agent when discussing previously how to re-book and it is reported by others in this thread. Maybe someone who got it can comment.
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Old Jul 3, 18, 10:18 am
  #529  
 
Join Date: Jan 2018
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Netflights are now saying that they are unable to book the HBO fares that they advertise on their website with the voucher. Apparently I need to book a with-luggage fare with them, but it's going to cost 37 more than the price BA are quoting directly on their website.

This is bordering on shambolic.
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Old Jul 3, 18, 11:04 am
  #530  
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Originally Posted by flyuk View Post
Netflights are now saying that they are unable to book the HBO fares that they advertise on their website with the voucher. Apparently I need to book a with-luggage fare with them, but it's going to cost 37 more than the price BA are quoting directly on their website.

This is bordering on shambolic.
there is no suggestion that some fares or types of fares are excluded from the voucher in the BA email. They are just making this up!
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Old Jul 3, 18, 10:04 pm
  #531  
 
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
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After further negotiation, they have agreed to pricematch the BA website price for a with-luggage fare, and use the voucher against it. It'll end up costing me just over a tenner for a flight that would have cost me 75 HBO with BA if I didn't have a voucher. I get the impression they feel as helpless as I do, trying to get BA's voucher to work around their policies.

Last edited by flyuk; Jul 3, 18 at 10:11 pm
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Old Jul 3, 18, 11:51 pm
  #532  
 
Join Date: Jan 2011
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Originally Posted by flyuk View Post
After further negotiation, they have agreed to pricematch the BA website price for a with-luggage fare, and use the voucher against it. It'll end up costing me just over a tenner for a flight that would have cost me 75 HBO with BA if I didn't have a voucher. I get the impression they feel as helpless as I do, trying to get BA's voucher to work around their policies.
Well it sounds like it has been quite painful, but glad you got something out of it in the end. Whether you are currently feeling "goodwill" from the voucher I guess depends on the equation of hassle incurred against compensation obtained. In any case, good to have a resolution.
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Old Jul 4, 18, 3:26 am
  #533  
 
Join Date: Jun 2018
Programs: BA Gold, RCCL Diamond Plus
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My interaction with Omega has become even more farcical this morning. Received an email apologising for the delay in response to my query, I then realised I'm merely a CC recipient with about 50 other customers copied. I hope they take more care with other more sensitive data.
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Old Jul 4, 18, 3:29 am
  #534  
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Originally Posted by dp1586 View Post
My interaction with Omega has become even more farcical this morning. Received an email apologising for the delay in response to my query, I then realised I'm merely a CC recipient with about 50 other customers copied. I hope they take more care with other more sensitive data.
That's incredibly poor! Might even be illegal under GDPR. Coudl you follow up with their Data Controller to start a proper process?
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Old Jul 4, 18, 3:35 am
  #535  
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Originally Posted by dp1586 View Post
My interaction with Omega has become even more farcical this morning. Received an email apologising for the delay in response to my query, I then realised I'm merely a CC recipient with about 50 other customers copied. I hope they take more care with other more sensitive data.
just having a look through your previous posts on this. I would recommend calling rather than sending emails in order to cancel and sort out a new booking. if you use the 020 number you may need to try a few times to get though, but it does work.

have you got your refund yet? if not just call and they should process it whilst you are on the phone.

in terms of booking using the 100 voucher I never received anything about that by email from them and relied on the information posted on here. see post 512 re my experience of booking using it, and post 523 for the conditions for using it.

Good luck!
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Old Jul 4, 18, 3:36 am
  #536  
 
Join Date: Jun 2018
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Originally Posted by nufnuf77 View Post
That's incredibly poor! Might even be illegal under GDPR. Coudl you follow up with their Data Controller to start a proper process?
I've sent an email to the address listed against their privacy policy online and will see what comes back.
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Old Jul 4, 18, 3:38 am
  #537  
 
Join Date: Jun 2018
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Originally Posted by KARFA View Post
just having a look through your previous posts on this. I would recommend calling rather than sending emails. if you use the 020 number you may need to try a few times to get though, but it does work.

have you got your refund yet? if not just call and they should process it whilst you are on the phone.

in terms of booking using the 100 voucher I never received anything about that by email from them and relied on the information posted on here. see post 512 re my experience of booking using it, and post 523 for the conditions for using it.

Good luck!
Thanks Karfa, I did book another flight following a call with them earlier last week when they told me they weren't able to find the same flights on their system and told me to book online and they would process the refunds. They told me on a call on Friday that they were sending the refund requests to the accounts dept so I'm just waiting for it to come through on my statement.
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Old Jul 7, 18, 9:01 am
  #538  
 
Join Date: Aug 2011
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Originally Posted by dp1586 View Post
My interaction with Omega has become even more farcical this morning. Received an email apologising for the delay in response to my query, I then realised I'm merely a CC recipient with about 50 other customers copied. I hope they take more care with other more sensitive data.
Me too! I just got a funny apology email about that email.
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Old Jul 17, 18, 5:50 am
  #539  
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I followed the process outlined above and actually Omega rang me as soon as I hit decline on credit card stage. I explained about the 100 deduction and they even gave me 25 on top so ended up paying 24 for a flight costing 149 (N class European return so I can UuA). Painless process!
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Old Oct 13, 18, 7:25 am
  #540  
 
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Originally Posted by msm2000uk View Post
So for those who threatened legal action, have any of you actioned it?

M
That would be interesting to know, as well as any outcome, considering the new CPT-BCN debacle.
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