Finally some Justice after the Deicing mess!
May 24, 2018, 1:22 am
#2
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Can't imagine that refusing to answer is a terribly good strategy in court or before a tribunal even. Suprised that BA let it go that far, even if this cannot set a precedent plenty of others making the same claim will be quoting this.
May 24, 2018, 1:28 am
#3
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This is could have been a customer service payout rather than a county court award. It might even have been a default judgment.
May 24, 2018, 1:31 am
#4
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It was obvious at the time that the core issue during that disruption was that BA did not have anywhere near sufficient de-icing resource in place. That was the primary cause of the disruption, not the weather itself. Then there was also the fact that BA's IT ops systems couldn't cope with the disruption and got confused about where aircraft and crew were.
Although at the time I do recall a few people on here being very defensive on BA's behalf, telling us that BA had done everything they could have done (basically saying BA couldn't possibly have de-icing resources on standby and such disruption should be expected at Heathrow in winter).
Although at the time I do recall a few people on here being very defensive on BA's behalf, telling us that BA had done everything they could have done (basically saying BA couldn't possibly have de-icing resources on standby and such disruption should be expected at Heathrow in winter).
May 24, 2018, 1:37 am
#5
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It was obvious at the time that the core issue during that disruption was that BA did not have anywhere near sufficient de-icing resource in place. That was the primary cause of the disruption, not the weather itself. Then there was also the fact that BA's IT ops systems couldn't cope with the disruption and got confused about where aircraft and crew were.
Although at the time I do recall a few people on here being very defensive on BA's behalf, telling us that BA had done everything they could have done (basically saying BA couldn't possibly have de-icing resources on standby and such disruption should be expected at Heathrow in winter).
Although at the time I do recall a few people on here being very defensive on BA's behalf, telling us that BA had done everything they could have done (basically saying BA couldn't possibly have de-icing resources on standby and such disruption should be expected at Heathrow in winter).
May 24, 2018, 1:52 am
#6
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Don’t get carried away with this reported payout. There is nothing evidential in the OP that would be helpful to others making similar claims in the future. There is nothing in it that is binding on any court and it proves nothing evidentially. If this was a county court judgment, it might well be a judgment by default where BA had not replied to the claim form or directions in time.
I didn't imply that this did set a precedent I didn't suggest this would be binding I was stating that this supported what I saw, heard from BA staff and experienced while trying to travel on the impacted days. The primary cause of the disruption was BA's utter incompetence and lack of planning, the weather should at worst have only caused minor disruption at Heathrow.I think it just says a lot when BA refused/failed to answer a pretty basic question about their resourcing/preparation to deal with the problem.
May 24, 2018, 1:58 am
#8
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It was obvious at the time that the core issue during that disruption was that BA did not have anywhere near sufficient de-icing resource in place. That was the primary cause of the disruption, not the weather itself. Then there was also the fact that BA's IT ops systems couldn't cope with the disruption and got confused about where aircraft and crew were.
Although at the time I do recall a few people on here being very defensive on BA's behalf, telling us that BA had done everything they could have done (basically saying BA couldn't possibly have de-icing resources on standby and such disruption should be expected at Heathrow in winter).
Although at the time I do recall a few people on here being very defensive on BA's behalf, telling us that BA had done everything they could have done (basically saying BA couldn't possibly have de-icing resources on standby and such disruption should be expected at Heathrow in winter).
May 24, 2018, 2:10 am
#11
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Last edited by FlyerTalker39574; May 24, 2018 at 2:18 am
May 24, 2018, 2:12 am
#12
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Don’t get carried away with this reported payout. There is nothing evidential in the OP that would be helpful to others making similar claims in the future. There is nothing in it that is binding on any court and it proves nothing evidentially. If this was a county court judgment, it might well be a judgment by default where BA had not replied to the claim form or directions in time.
May 24, 2018, 2:16 am
#13
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Refusing to provide evidence is such a counter productive strategy that assuming that this indeed went to court, one has to wonder whether ba lawyers actually preferred to lose the case than winning and risking an appeal that would set a precedent.
May 24, 2018, 2:25 am
#14
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If you really want, you could try an FOI request to the court service to ask how many hearings on reasonable measures they deal with. But to save your and their time, I’ll repeat my answer above - lots.
May 24, 2018, 2:25 am
#15
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Does the use of the word "tribunal" in the original tweet suggest the CEDR route rather than court?
In any case for those minded to continue pressing on for a resolution (bearing in mind BA's main strategy is to try and put as many people off as possible), asking BA to prove where it took reasonable measures to prevent the disruption would seem to be an avenue worth pursuing.
In any case for those minded to continue pressing on for a resolution (bearing in mind BA's main strategy is to try and put as many people off as possible), asking BA to prove where it took reasonable measures to prevent the disruption would seem to be an avenue worth pursuing.
Last edited by V10; May 24, 2018 at 2:27 am Reason: spelling etc.