AllTheNines

Hi canopus, just wondered how you're getting on with this? I recently completed a 11 sector trip on LATAM from the UK down to the Falkland Islands. Despite religiously asking every check-in agent to ensure our BAEC numbers were on the system, and being satisfied that they also appeared on our boarding passes, not a single sector has automatically posted to our BAEC accounts. I've grudgingly filled out missing Avios claims on BAEC (22 in total, including my wife!), and every single one was rejected with no explanation. The flights were 2-3 weeks ago. If it was a couple of sectors I honestly wouldn't bother taking it further, but 11 sectors each should have equated to a decent pile of TP/Avios.

EsherFlyer

PM @BAMissingAvios. It'll probably get you a clearer, faster result (hopefully a good one ^).

fishfish

I'm just curious - would it ever be appropriate to do a credit card chargeback on these cases where the airlines reject your claim without reason?

I've luckily never been in this situation, but I'm just curious on whether the CC companies would see miles/tier points as part of the product and significant enough. My instinct is they would.

JAXBA

I doubt it, since the main point of purchasing transportation is to be able to get somewhere. The earning of points is a reward/benefit for purchasing the transportation (yes, people do mileage runs etc.) but you have to consume the product to get the benefit. Once consumed, what value does the missing feature/benefit of the product have out of the otherwise fulfilled contract for carriage?

fishfish

Once you've consumed one part of the product (the transportation), you are still missing the other. And that part does have some real value, and there are ways of calculating a monetary value for them (certainly the miles, the tier points less so). There is the subtlety that you wouldn't get the second part of the product if you didn't consume the first, which sort of suggests it's not the product but a reward for buying the product as you say. But on balance my instinct is that your miles/tier points are very much part of what you're paying for, and if you're not getting something then your CC company should expect to get involved. I'm curious because I can imagine they'd absolutely hate it, having to make a judgement on whether some obscure fare is eligible for miles/tier points depending on which FF scheme... which airline issued the ticket... whether a TA was involved... who operated the flight... it's a minefield for them.