Quintessentially Ending Presence At T5 Concord Lounge
Apr 20, 2018, 7:51 am
#16
Join Date: Feb 2010
Location: Bombay
Programs: EC Blue, EB Silver, FB Gold
Posts: 551
My former better half asked them to secure a table at The Fat Duck on a Saturday, and they succeeded. A friend of mine has been a member for a few years and seems happy. Apart from a so-called tapas restaurant in LA, the times he’s organised things through them when I’ve tagged along it’s always been good. Even got us into the vip room at a fancy club for free wearing hoodies & trainers.
Based on these limited experiences I’d give them a decent grade, but my lifestyle doesn’t warrant the cost of membership.
Based on these limited experiences I’d give them a decent grade, but my lifestyle doesn’t warrant the cost of membership.
Apr 20, 2018, 8:40 am
#17
Join Date: Oct 2010
Location: Henley-On-Thames
Programs: BAEC Silver (but only temporarily) AVIS Presidents Club, Starbucks Gold
Posts: 486
Apr 22, 2018, 4:10 am
#18
Original Poster
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
I was told by Q last week that they cancelled the arrangement for BA First customers to be provided with free Quintessentially services as of March 1st 2018. In practice, I believe this was free service two weeks either side of a First booking. I tried using this offering a number of times over the years, and was always disappointed. Being quoted $300 car transfers from Manhattan to JFK, never attaining any amazing restaurant bookings, slow response times, etc. I still get spammed from them regularly though.
So this is one enhancement I can live with.
Apr 22, 2018, 5:19 am
#19
Join Date: Mar 2015
Location: London / Brighton
Programs: BAEC Gold / M-Life Gold / HH Diamond
Posts: 1,634
I'm not a Q member, and I also got it - presumably because I once tried to use their services in the CCR. Personally I found them totally useless, unable to get tables at pretty much any restaurant unless there was already availability on Opentable... I achieved more by googling!
Apr 22, 2018, 5:19 am
#20
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
A bit OT, but HSBC will also stop using Quintessentially on 5 June, replacing them with Ten Lifestyle Group PLC as the provider of their concierge service,
Apr 22, 2018, 10:08 pm
#21
Original Poster
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
Would be interesting to learn if their service levels were better for HSBC customers (I'd assume Premier or above), or if the mid-market offering from Q was lacklustre across the board.