QF cancelled - BA ticket - a few questions...
Apr 14, 2018, 10:18 pm
#1
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QF cancelled - BA ticket - a few questions...
A background first: Booked BA ticket BNE-SIN-LHR. The BNE-SIN segment is on QF metal and that has been cancelled. I will miss my connection on BA16. Qantas have now rebooked me via SYD, HND to LHR the next day. They have given me (and 300 others) hotel and hotel credit.
So I want someone's advice/knowledge on the following:
1. Can I claim EC261 as it's a BA ticket? Qantas admit it's an engineering issue and the plane simply can't be used.
2. If yes, is it a choice between that OR my travel insurance payout on delays? Or can I claim both?
3. If I do claim EC261, I assume I still do it thru BA and they take 'responsibility' for the faulty plane.
Anyt advice appreciated!
So I want someone's advice/knowledge on the following:
1. Can I claim EC261 as it's a BA ticket? Qantas admit it's an engineering issue and the plane simply can't be used.
2. If yes, is it a choice between that OR my travel insurance payout on delays? Or can I claim both?
3. If I do claim EC261, I assume I still do it thru BA and they take 'responsibility' for the faulty plane.
Anyt advice appreciated!
Apr 14, 2018, 10:31 pm
#3
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Wonder how many passengers on the QF BNE-SIN flight
Is HND to LHR now on BA?
BA thread The 2018 BA compensation thread: Your guide to Regulation EC261/2004
Last edited by Mwenenzi; Apr 14, 2018 at 10:42 pm
Apr 14, 2018, 11:02 pm
#5
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And the possible reason here on the QF forum QF123 BNE-AKL Engine Issue On Take Off
Wonder how many passengers on the QF BNE-SIN flight
Is HND to LHR now on BA?
BA thread The 2018 BA compensation thread: Your guide to Regulation EC261/2004
Wonder how many passengers on the QF BNE-SIN flight
Is HND to LHR now on BA?
BA thread The 2018 BA compensation thread: Your guide to Regulation EC261/2004
Apr 14, 2018, 11:05 pm
#6
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Agreed, however I was under the impression that EC261 covers you for any EU-ticketed flight which, in this case, forms part of the full flight to an EU destination. Or am I wrong and that it simply covers sectors where the flight begins or ends in the EU??
Apr 14, 2018, 11:06 pm
#7
Join Date: May 2013
Posts: 6,349
One of those messy situations involving more than one carrier but I think OP will be out of luck on this one.
EC261 is the responsibility of the operating air carrier, not the ticketing airline. In this case it was QF that caused the delay. However had it been QF all the way to the UK then inbound flights to the UK on non EC airlines are not covered anyway.
If the booked BA flight left on time without the OP onboard I can't see BA offering anything. As far as BA 'taking responsibility' for the faulty plane - why would they?
I would refer it to my travel insurers.
EC261 is the responsibility of the operating air carrier, not the ticketing airline. In this case it was QF that caused the delay. However had it been QF all the way to the UK then inbound flights to the UK on non EC airlines are not covered anyway.
If the booked BA flight left on time without the OP onboard I can't see BA offering anything. As far as BA 'taking responsibility' for the faulty plane - why would they?
I would refer it to my travel insurers.
Apr 14, 2018, 11:09 pm
#8
Join Date: May 2013
Posts: 6,349
It covers flights leaving the UK on all airlines, and flights arriving in the UK on an EC carrier. And it applies to the operating air carrier, not the ticketing one.
Apr 14, 2018, 11:27 pm
#9
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OK, thanks for clarifying. That's the sort of info I was after.
Apr 14, 2018, 11:29 pm
#10
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Just going one step further on this, the rebooked flights are showing in MMB as full Y fares (as against my lower tier bucket that I paid for). The TPs have jumped by about 150%. Do you folks reckon I'll actually get them?
Apr 14, 2018, 11:40 pm
#11
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Apr 15, 2018, 12:50 am
#13
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Even if it was a UK carrier it would not have been covered since BNE-SIN is not a flight to Europe and so not covered under the regulation
Apr 15, 2018, 1:02 am
#14
Join Date: May 2013
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If it had been one flight from BNE to LHR on BA then it would have been covered (of course in practice I know BA doesn't fly from BNE, so no need to point it out).
Apr 15, 2018, 1:54 am
#15
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I've twice had BA ticketed rebooked journeys jump into a fare bucket that earns more miles than the original booked fare, in fact one of them also awarded more miles on the return even though there was no change to that flight. Definitely do not ask too many questions, and consider carefully not upsetting things with ORC requests as well if that would come into play.