Complaint response de-coder
Mar 16, 2018, 9:42 am
#31
Join Date: Sep 2013
Location: A hop, skip and jump away from MAN.
Programs: BAEC Gold, ex-VS Gold, ex-UA Gold, Premier Inn Platinum-Iridium
Posts: 1,114
Mar 20, 2018, 12:01 pm
#32
Join Date: Mar 2015
Location: London / Brighton
Programs: BAEC Gold / M-Life Gold / HH Diamond
Posts: 1,634
I've just been speaking to a friend who'd received exactly the same response from BA. She had ruined meals on both outbound (hair on cheesecake) and way back (inedible - I don't know the full story, just what she reported to BA), they offered her 4,000 avios (so Mr 10,000 for a missed meal when he didn't go hungry on the other thread did very well 
). She challenged it, and got the response "To be fair to all of our customers we have to be consistent and although I understand why tou're asking, I'm afraid we can't increase our offer of compensation."
I read that to mean: "We've made a token gesture, you're not getting anything else otherwise someone else will complain they didn't get as good a deal for their grievance"
). She challenged it, and got the response "To be fair to all of our customers we have to be consistent and although I understand why tou're asking, I'm afraid we can't increase our offer of compensation."I read that to mean: "We've made a token gesture, you're not getting anything else otherwise someone else will complain they didn't get as good a deal for their grievance"